Queensland Performing Arts Centre

Access Guide

General Access
Communication
Vision
Hearing
Physical - Mobility
Physical - Wheelchair
Physical - High support needs
Allergies and Intolerances

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.

• Accept the Companion Card

• Employ people with disability

• Trained staff in disability awareness

• Ask all visitors if there are any specific needs to be met

• Website meets WCAG 2.0 accessibility standards (https://www.w3.org/WAI/standards-guidelines/wcag/)

• Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)

• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).

• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.

• Provide a detailed map of your facility

• Provide assistance with booking arrangements

COMMUNICATION

• Use Plain English / easy read signage and information (includes menus and emergency information)

• Trained staff in communicating with people with learning or behavioural challenges

• Provide clear, concise internal and external directional signage throughout your facility.

• A quiet space is available at the venue/ facility (upon request)

VISION

• Have Braille and tactile signage on all information and paths of travel

• Provide digital communication materials (hard copy information is also available on line)

• Use easy read fonts in our signage and communication materials (Helvetica and Arial)

• Trained staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)

• Have an appropriate area for toileting an assistance dog

• Have audio enabled lifts

• Have raised tactile buttons in our lifts

• Have handrails on all our stairways

• Have effective lighting throughout facility.

• Have tactile tiles prior to steps, ramps, jetties, piers and other hazards.

• Provide information in audio format (includes audio description of selected performances)

HEARING

• Staff are trained in communicating with people who are deaf or have hearing loss

• Have TVs with captioning option

• Have volume controlled phones

• Have visual alerts for emergencies (Include flashing light)

• Have an assisted hearing service

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth

• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

• Use non-slip tiles in the bathroom or slip resistant matting (designated)

• Have grab rails in the bathroom (accessible bathrooms)

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways

• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas

• Have step free access to into our business premise

• Have accessible seating areas in theatrette

• Have lifts with enough space for people using a mobility aid to enter and turn around to use the lift buttons. Buttons are at accessible height.

• Have an accessible public toilet which is unlocked

• Have wheelchair accessible picnic tables

• Have wheelchair access to amusements and activities

• Have wheelchair accessible transport options available in the general vicinity (provide information on name of the operator, phone and website link to individual providers for private vehicles, community transport train, mini vans, hire cars, buses, taxis, ferry, tram, light rail etc)

• Have step free access to the conference or function room (some)

• Have a wheelchair accessible toilet

• Provide a low height counter suitable for a person using a wheelchair or a person of small stature

• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid

• Car park 1 (P1) - offers best parking for Queensland Performing Arts Centre (with 16 PWD)

• Car park 2 (P2) - offers best parking for Queensland Art Gallery and Queensland Museum (with 13 PWD)

• Car park 3 (P3) - offers best parking for State Library Queensland and Gallery of Modern Art (with 6 PWD)

PHYSICAL - HIGH SUPPORT NEEDS

• Have a bathroom which has enhanced accessible features

ALLERGIES AND INTOLERANCES

• Modify our cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)

• Trained staff to respond to allergic reactions

• Adhere to The Food Authority requirements for allergy management in food preparation

• Have equipment to respond to anaphylactic shock such as epipens and defibrillator