Queensland Performing Arts Centre


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Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - Mobility
  • Physical - Wheelchair
  • Physical - High support needs
  • Allergies and Intolerances

GENERAL ACCESS

 Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
 Accept the Companion Card
 Employ people with disability
 Trained staff in disability awareness
 Ask all visitors if there are any specific needs to be met
 Website meets WCAG 2.0 accessibility standards (https://www.w3.org/WAI/standards-guidelines/wcag/)
 Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
 Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
 Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.
 Provide a detailed map of your facility
 Provide assistance with booking arrangements

COMMUNICATION

 Use Plain English / easy read signage and information (includes menus and emergency information)
 Trained staff in communicating with people with learning or behavioural challenges
 Provide clear, concise internal and external directional signage throughout your facility.
 A quiet space is available at the venue/ facility (upon request)

VISION

 Have Braille and tactile signage on all information and paths of travel
 Provide digital communication materials (hard copy information is also available on line)
 Use easy read fonts in our signage and communication materials (Helvetica and Arial)
 Trained staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)
 Have an appropriate area for toileting an assistance dog
 Have audio enabled lifts
 Have raised tactile buttons in our lifts
 Have handrails on all our stairways
 Have effective lighting throughout facility.
 Have tactile tiles prior to steps, ramps, jetties, piers and other hazards.
 Provide information in audio format (includes audio description of selected performances)

HEARING

 Staff are trained in communicating with people who are deaf or have hearing loss
 Have TVs with captioning option
 Have volume controlled phones
 Have visual alerts for emergencies (Include flashing light)
 Have an assisted hearing service

PHYSICAL - MOBILITY

 Use floors/coverings which are slip resistant, firm and smooth
 Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.
 Use non-slip tiles in the bathroom or slip resistant matting (designated)
 Have grab rails in the bathroom (accessible bathrooms)

PHYSICAL - WHEELCHAIR

 Have step free outdoor pathways
 Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas
 Have step free access to into our business premise
 Have accessible seating areas in theatrette
 Have lifts with enough space for people using a mobility aid to enter and turn around to use the lift buttons. Buttons are at accessible height.
 Have an accessible public toilet which is unlocked
 Have wheelchair accessible picnic tables
 Have wheelchair access to amusements and activities
 Have wheelchair accessible transport options available in the general vicinity (provide information on name of the operator, phone and website link to individual providers for private vehicles, community transport train, mini vans, hire cars, buses, taxis, ferry, tram, light rail etc)
 Have step free access to the conference or function room (some)
 Have a wheelchair accessible toilet
 Provide a low height counter suitable for a person using a wheelchair or a person of small stature
 Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid
 Car park 1 (P1) - offers best parking for Queensland Performing Arts Centre (with 16 PWD)
 Car park 2 (P2) - offers best parking for Queensland Art Gallery and Queensland Museum (with 13 PWD)
 Car park 3 (P3) - offers best parking for State Library Queensland and Gallery of Modern Art (with 6 PWD)

PHYSICAL - HIGH SUPPORT NEEDS

 Have a bathroom which has enhanced accessible features

ALLERGIES AND INTOLERANCES

 Modify our cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)
 Trained staff to respond to allergic reactions
 Adhere to The Food Authority requirements for allergy management in food preparation
 Have equipment to respond to anaphylactic shock such as epipens and defibrillator