GENERAL ACCESS
• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Accept the Companion Card
• Employ people with disability
• Trained staff in disability awareness
• Ask all visitors if there are any specific needs to be met
• Website meets WCAG 2.0 accessibility standards (https://www.w3.org/WAI/standards-guidelines/wcag/)
• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
COMMUNICATION
• Use Cérge as our digital concierge to support personalised customer service
• A quiet space is available at the venue/ facility
• Trained staff in communicating with people with learning or behavioural challenges
• Provide clear, concise internal and external directional signage throughout your facility.
VISION
• Have Braille and tactile signage on all information and paths of travel
• Provide information in large print
• Provide digital communication materials (hard copy information is also available on line)
• Use easy read fonts in our signage and communication materials (Helvetica and Arial)
• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)
• Have effective lighting throughout facility.
HEARING
• Staff are trained in communicating with people who are deaf or have hearing loss
• Have a low noise reception areas with hearing loss friendly acoustics and adequate lighting for viewing facial expressions (includes common areas which are free of background noise, background music)
PHYSICAL - MOBILITY
• Use floors/coverings which are slip resistant, firm and smooth
• Have grab rails in the bathroom
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.
PHYSICAL - WHEELCHAIR
• Have step free outdoor pathways
• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas
• Have step free access to into our business premise
• Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)
• Have an accessible public toilet which is unlocked
• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed
• Have a wheelchair accessible toilet
• Have a wheelchair accessible shower and change room
• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid
• Have 2 accessible car parking spaces
ALLERGIES AND INTOLERANCES
• Trained staff to respond to allergic reactions