Pop Up Group Fitness Hastings Community Hub


Logo

Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - Mobility
  • Physical - Wheelchair
  • Allergies and Intolerances

GENERAL ACCESS

 Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
 Accept the Companion Card
 Employ people with disability
 Trained staff in disability awareness
 Ask all visitors if there are any specific needs to be met
 Website meets WCAG 2.0 accessibility standards (https://www.w3.org/WAI/standards-guidelines/wcag/)
 Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)

COMMUNICATION

 Use Cérge as our digital concierge to support personalised customer service
 A quiet space is available at the venue/ facility
 Trained staff in communicating with people with learning or behavioural challenges
 Provide clear, concise internal and external directional signage throughout your facility.

VISION

 Have Braille and tactile signage on all information and paths of travel
 Provide information in large print
 Provide digital communication materials (hard copy information is also available on line)
 Use easy read fonts in our signage and communication materials (Helvetica and Arial)
 Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)
 Have effective lighting throughout facility.

HEARING

 Staff are trained in communicating with people who are deaf or have hearing loss
 Have a low noise reception areas with hearing loss friendly acoustics and adequate lighting for viewing facial expressions (includes common areas which are free of background noise, background music)

PHYSICAL - MOBILITY

 Use floors/coverings which are slip resistant, firm and smooth
 Have grab rails in the bathroom
 Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

 Have step free outdoor pathways
 Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas
 Have step free access to into our business premise
 Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)
 Have an accessible public toilet which is unlocked
 Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed
 Have a wheelchair accessible toilet
 Have a wheelchair accessible shower and change room
 Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid
 Have 2 accessible car parking spaces

ALLERGIES AND INTOLERANCES

 Trained staff to respond to allergic reactions