Pittsworth Civic Pool

Access Guide

General Access
Communication
Vision
Physical - Mobility
Physical - Wheelchair
Physical - High support needs
Allergies and Intolerances

Entrance to a building with a sign reading "Pittsworth Aquatic Centre" on the right, featuring blue tiles. The entrance has glass doors with various notices and signs. A ramp with white railings leads up to the doors. On the left, there is a fence with solar panels and a bush with red flowers. The ground is paved with a mix of concrete and tiles. The roof has a green trim and a security camera is mounted above the entrance.

On the left, there's the entrance to the Pittsworth Aquatic Centre with a blue sign and a door with notices. The floor is paved with a mix of concrete and brick. On the right, a large grey building with IGA signage extends along the street. A white van with "Bidfood" branding and a white car are parked nearby. A potted plant is placed on the pavement, and power lines are visible above.

A paved walkway leads to a building entrance on the right, featuring glass doors and a blue-tiled wall with signage. The entrance has a ramp with white railings. On the left, a row of small trees lines the walkway, with parked cars visible further down. The background includes a fence with bushes and a building with solar panels. Overhead, power lines stretch across the scene.

Interior of a reception area at an aquatic centre. On the left, a large window with a sign for "Pittsworth Aquatic Centre" and a view of the pool area outside. In the middle, a counter with a small electronic device and brochures. The right side features a vending machine with a "Cool Ridge" water advertisement. The walls are light-coloured brick, and the ceiling has fluorescent lights. Various notices and posters are displayed on the walls.

A reception area with a marble counter and a light green brick wall. On the left, there's a sign instructing to scan a membership card. Behind the counter, there are two chairs, a computer, and a wall covered with notices and posters. On the right, a large fridge displays a "Cool Ridge" water advertisement. The ceiling is slanted with fluorescent lights, and outside, a blue shade structure is visible.

A kiosk with a white and light yellow brick exterior, featuring two open service windows. Inside, a fridge and various items are visible. An Australian flag is displayed above. The floor is a mix of blue and red tiles, with black mats in front of the windows. To the left, there is a walkway with green grass and outdoor seating under orange umbrellas. The ceiling is a light-coloured structure extending over the area.

A kiosk with two service windows divided by a metal pillar. On the left, the interior has shelves with colourful items and a desk with a computer. A yellow and red jacket hangs nearby. On the right, there's a display of ice cream products and a fridge. The ceiling is white with fluorescent lights, and the floor is a mix of blue and black mats. The walls are white brick.

A covered walkway with a shop on the left, displaying shelves of products and a fridge with a "Cool Ridge" label. The floor is painted blue with black mats. On the right, there's a green bin and a seating area with a table and chairs on a reddish-brown concrete surface. A green metal fence and a building are visible in the background. The ceiling is beige with fluorescent lights.

On the left, there's an open door leading to a shower room with a showerhead, grab bar, and sink. A sign on the door lists pool rules, including no smoking and no running. The middle features a brick wall with a "Women" sign and a clock above. On the right, there's a covered walkway with a bench and a green bin. The floor is a mix of concrete and grass, and the ceiling is beige with fluorescent lights.

A spacious, accessible bathroom with a beige floor and white brick walls. On the left, there's a shower with a handheld nozzle and a grab bar. In the centre, a small sink with a soap dispenser and sanitiser station above it. To the right, a toilet with grab bars on both sides, a toilet paper dispenser, and a nappy changing station. A black bin is in the far right corner. The ceiling is plain white with visible piping.

Outdoor swimming pool area with a long, rectangular pool in the centre. On the left, there is a covered seating area with chairs. The right side features a grassy area with a bench and green bins. Blue and orange shade structures are positioned over the poolside. A yellow sign with safety instructions is in the foreground. The background includes trees and a fence, with a cloudy sky above. The ground is a mix of concrete and grass.

A swimming pool area with a long, narrow pool in the centre, surrounded by a paved walkway. On the left, there's a green lawn and a covered seating area with benches. On the right, there are tables and chairs on a red concrete surface, with a blue and orange umbrella providing shade. A green bin and a yellow information board are also visible. The background features trees and a building with a green roof.

Outdoor swimming pool with clear blue water, surrounded by a concrete deck. On the left, a covered area with a metal roof and a green bin. In the centre, the pool has lane dividers and a "No Diving" sign. On the right, a grassy area and a shaded seating area with a striped canopy. Orange umbrellas and trees are visible in the background.

A swimming pool with clear blue water and lane dividers is on the left. A wheelchair is positioned near the pool's edge. On the right, a paved walkway with metal railings leads to the pool. In the background, there are green-roofed structures and a large orange umbrella over a seating area. Trees with green and purple foliage are visible beyond the pool area. The ground is concrete, and the area appears to be an outdoor facility.

A swimming pool area with blue and white lane dividers in the centre. On the left, there are blue chairs and a table under a large green umbrella, with an orange umbrella nearby. On the right, a covered walkway with a green roof and benches underneath. The background features a brick building with a green roof and a dark grey structure behind it. The ground is a mix of concrete and grass.

A long, rectangular outdoor swimming pool with clear blue water is in the centre. The pool is divided into lanes by red and white ropes. On the left and right, there are orange and blue shade structures, benches, and signs indicating a depth of 2.5 metres. The background features trees and a building with a dark roof. The pool deck is concrete, and there are covered starting blocks labelled "SR Smith" at the pool's edge.

Outdoor swimming pool with clear blue water and lane dividers. A sign indicates a depth of 2.85 metres at the deep end. On the left, a covered seating area with green roofs. On the right, a row of blue covers with no diving signs. In the background, a brick building with a green roof and several trees. The pool deck is concrete.

A swimming pool with clear blue water is on the right, featuring a ramp with metal railings. On the left, there is a concrete path and grassy area with orange and blue shade structures. Benches and a small building are visible in the background. A large tree and some fencing are in the distance, along with some outdoor lights.

A metal shelter with a corrugated roof covers a walkway leading to a building with a glass door and a window. The building is light-coloured with a sign next to the window displaying safety instructions and a "No Running" warning. The ground is concrete, and there is a metal railing along the walkway. In the background, there is greenery and another structure with a green roof.

An outdoor swimming pool with clear blue water is covered by large green shade sails. The pool is surrounded by a wet concrete deck. On the right, there are colourful cleaning tools on a blue diving board. Signs indicate a shallow end and safety warnings. In the background, there are seating areas and a fence. The pool lanes are marked with black lines, and the area is well-maintained.

A swimming pool area with blue-tiled pools on the left and right. Green shade sails cover the pools, providing shelter. In the centre, there are benches along the poolside. A yellow bin is visible on the right. The ground is a mix of concrete and grass, with a brick building in the background. The area is well-maintained and organised.

A small outdoor swimming pool with a bright blue border is in the centre, surrounded by a concrete deck with safety signs. Green shade sails cover the pool area. On the left, there is a metal railing and a smaller pool section. The right side features a brick building and a grassy patch. In the background, there are trees and a tall, dark structure. A fence encloses the area.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.

• Employ people with disability

• Trained staff in disability awareness

• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)

• Ask all visitors if there are any specific needs to be met

• Website meets WCAG 2.0 accessibility standards (https://www.w3.org/WAI/standards-guidelines/wcag/)

• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).

• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service

• Use Plain English / easy read signage and information (includes menus and emergency information)

• A quiet space is available at the venue/ facility

• Trained staff in communicating with people with learning or behavioural challenges

VISION

• Use easy read fonts in our signage and communication materials (Helvetica and Arial)

• Have an appropriate area for toileting an assistance dog

• Have handrails on all our stairways

• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)

• Have effective lighting throughout facility.

• Have tactile tiles prior to steps, ramps, jetties, piers and other hazards.

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth

• Use non-slip tiles in the bathroom or slip resistant matting

• Have grab rails in the bathroom

• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways

• Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)

• Have an accessible public toilet which is unlocked

• Have wheelchair accessible picnic tables

• Have wheelchair access to amusements and activities

• Have wheelchair accessible transport options available in the general vicinity (provide information on name of the operator, phone and website link to individual providers for private vehicles, community transport train, mini vans, hire cars, buses, taxis, ferry, tram, light rail etc)

• Have a wheelchair accessible toilet

• Have a wheelchair accessible shower and change room

• Provide wheelchair access to pool

• Have a pool ramp/hoist enabling entry into pool

• Provide a low height counter suitable for a person using a wheelchair or a person of small stature

• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid

• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas & BBQ)

PHYSICAL - HIGH SUPPORT NEEDS

• Have a bathroom which has enhanced accessible features

ALLERGIES AND INTOLERANCES

• Trained staff to respond to allergic reactions

• Adhere to The Food Authority requirements for allergy management in food preparation

• Have equipment to respond to anaphylactic shock such as epipens and defibrillator