Pelican Park Recreation Centre

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Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - Mobility
  • Physical - Wheelchair
  • A baby girl toddler being supported by adult hands within the Pelican Park Aquatic Centre. The toddler is wearing a light purple and full length swimming costume. The pool is chest deep for a toddler.
  • Low-set, white, modern Pelican Park Recreation Centre building designed close to the boat harbor on the water's edge. There are steps with metal handrails leading up to the entrance as well as a ramp. Cars are parked in two accessible car parking spaces located within easy access to the entrance. Near the yellow and black pedestrian crossing signage are curvy metal structures to park bikes. Surrounding the venue are well-trimmed bushes maintained at a certain height and pine trees.
  • Entrance to the Pelican Park Recreation Centre, the steps within the staircase have yellow safety lines. There are also metal handrails on each side of the staircase. The entrance pathway to the venue is shaded by a large awning. On both opposite sides of the staircase are well-trimmed bushes maintained at a certain height. The venue has automatic glass sliding doors with floor-to-ceiling glass windows.
  • Entrance ramp to Pelican Park Recreation Shower has wooden bollards and metal chains on the left side. A large signboard containing a blue pelican drawing and the name of the venue can be seen on the right side of this ramp and is within the bushes. The venue is surrounded by pine trees and bushes with parallel venation. Further to the back of this image are varying colors of cars parked within the accessible parking close to the venue.
  • he accessible parking space at Pelican Park Recreation Centre can be identified by the border yellow lines and a white and blue accessible parking sign. The parking space close to the entrance is filled with cars. A type of tree from the palm family can be seen on the right within the garden boxes filled with bushes.
  • Rough-looking concrete entrance ramp in between the garden boxes filled with bushes leads to the entrance doors of Pelican Park Recreation Centre. A number of cars can be seen parked adjacent to the concrete pathway before the staircase. Seen on the upper right wall of the building is the word “Pelikan.” The venue has floor-to-ceiling glass windows that reflect the cars and its surrounding area.
  • Entry to Pelican Park Recreation Centre is through the automatic, double glass doors with white metal frames. The brand logo can be seen on the glass to the left as well as the operations hours and phone number. Visible through the glass doors is a black and white striped floor mat and the parking lot is filled with cars, also reflected on the glass, too.
  • After passing through the automatic, double glass doors are the retail area and the blue reception desk with white parallelogram painted shapes. The retail area has a range of sporting equipment, in particular swimming goggles and suits for kids for sale. There is a square table with a pink cloth cover within the retail section. This floor has a black and white stripe floor mat.
  • Swimming trunks and swimsuits of different colors are hung from metal displays on the walls of the retail section. A 30% off sign can be seen on the upper right and in front of kids’ swimwear. A receptionist wearing a blue polo is busy with their computer. Just a few steps after the automatic double glass doors is the square table covered with pink cloth. This floor has a black and white stripe floor mat.
  • Entrance and exit turnstiles with a small green signboard with the word ‘PUSH’ in the middle can be found directly opposite the blue reception table. The back wall of the reception table is a board filled with varying colors of heart-shaped cut papers and a message, “I love my Mum”. The knee-height bushes surrounding the venue can be seen through the glass walls.
  • The image shows the door of the Manager's office on the right side with a lock code and metal handle. The floor starting from another single glass door inside the venue, is now painted in blue. On the left side glass wall is a cartoon design with two smiling kids wearing swimming goggles and swimsuits. There is a fire exit sign on a small neon green signboard on top of the entry door.
  • Corridor leading to the pools at Pelican Park Recreation Centre. This corridor has a white-painted brick wall filled with frames of different sizes, a blue-painted floor, and different sizes of circular fluorescent lights. Just before the manually operated double glass doors are a blue, orange, and grey design locker and a blue rectangular mat. Seen through the glass doors are people of different ages enjoying the pool.
  • Side view of the 25-meter pool at Pelican Park Recreation Centre. The lanes are separated by red and blue floating lanes. Intersecting horizontally to the pool is a string of hanging blue flags tied to opposite poles on the sides of the pool. On the right side is a pool ladder. At the start line of the pool is a sign board for the slow lane, fast lane, etc. The facility has a domed roof with solid white archways and grey ceilings and a skylight that allows natural lighting.
  • Image shows the blue-painted tile spa for adults with 0.9 meters depth. It has 4 steps with metal handrails to assist any person with mobility disability issues. The floor is grey, while the walls and ceilings are white. On the white, wide metal post beside the wooden bench are sign boards for shallow water and no diving warning. Adults could enjoy the relaxing spa with the beauty of nature through the glass walls.
  • Toddler pool with 0.3-meter depth at the Pelican Park Recreation Centre. In the middle of the pool is a white tube that could spurt out water creating a water fountain. On the right end is a pelican design water slide painted with real-life features. Approximately half of the roof allows natural lighting as a giant skylight which is supported by artificial lighting. Seen throughout the area are black chairs with steel legs placed against the glass walls.
  • Another side view of the 25-meter pool at Pelican Park Recreation Centre. From this position, the blue-painted tile spa for adults is just a few steps away from the pool. The lanes are separated by red and blue floating lane markers. Intersecting horizontally to the pool is a string of hanging blue flags tied to opposite poles on the sides of the pool. On the left side is a pool ladder. At the start line of the pool is a sign board for the slow lane, fast lane, etc.
  • View near the back end of the 25-meter pool and the 0.3-meter toddler pool with pelican design water slide. From this position, the short entrance ramp with metal handrails can be accessed on the 25-meter pool. This position has a spectacular view of the sky, the bushes, the trees, and the outside body of water through the glass windows.
  • Two aquatic wheelchairs right beside the manually operated glass doors of the pool facility at Pelican Park Recreation Centre. On the white-painted tile wall is a signboard for AED (automated external defibrillator) and a map of the facility. A lifeguard wearing a blue polo is reflected on the glass door while the other is holding the door open. On the right side is a white cabinet with a grey top surface with water containers.
  • Right beside the 25-meter pool is a blue Pelican hoist with a grey seating chair that acts as a transfer bench for people with mobility disabilities. Experienced adult swimmers wearing their swimming caps and goggles are taking a lap on the lanes separated by red and blue floating lanes. On the wall to the back end of the pool are a big white clock, a wall fan, and a separate open section of white tiles for showering.
  • Corridor leading to the male and female changing rooms. The floor is painted blue, while the brick wall is painted white. The opposite wall next to the changing room has hanging frames of paintings. Reflected on the floor are lights coming from the circular fluorescents on the ceiling.
  • The accessible bathroom at Pelican Park Recreation Centre can be found near the entry point and has a white door with a metal handle and is marked by a black accessible sign. Next to it are several bathrooms with open doors. A black floor mat can be found on the pathway leading to the single glass door at the end.
  • Inside look at the accessible change room at Pelican Park Recreation Centre. Grab bars mounted on the white tiled wall can be seen near the wash basin, the handheld shower, and at the back of the toilet seat. To the wall opposite the door is a large signboard of the Accessible Change room. Underneath the wash basin is a white rubbish bin with a black garbage bag. Together with the handheld shower head is a blue shower curtain for privacy and a blue floor mat.
  • Another look at the second accessible change room at Pelican Park Recreation Centre. On the left wall are a large mirror, a wash basin, and a white seating platform. To the wall opposite the door are a large signboard of the Accessible Change room, a toilet seat with grab bars, and a grey rubbish bin with a black garbage bag on the back. A toilet paper holder is available on the right and is mounted on the wall.
  • he automatic double glass doors to the Gymnasium at Pelican Park Recreation Centre are open. Seen on the upper corner of the glass door is a piece of paper that says “NO TOWEL, NO TRAIN” and some blue marketing posters at the bottom. A glimpse of the machines and varying pieces of equipment utilized by guests can be seen through the open door. Adjacent to the gymnasium door is the door toward the pools. Inside the pool facility is a water station for drinking.
  • There is a wooden reception desk with a black painted countertop for the Gymnasium to the left after the double glass doors. A computer set and office supplies occupied most of the space on the table. The gymnasium has a black and grey floor mat, except for the neon green floor mat in front of the mirrors. Several cardio equipment and machines, as well as hand weights, are accessible inside. Wall fans are mounted on the white wall to the left, while TVs are mounted to the right wall.
  • View inside the gymnasium when standing at the reception desk. In front of the desk is a black cushioned chair and a wall mirror. There are treadmills, exercise bikes, dumbbells, and varying types of hand-weight training equipment. The gymnasium has a bright ceiling, a skylight, and fluorescent lights, as well as a dark, carpeted floor. Towards the back is a floor-to-ceiling glass wall that provides natural light and an amazing view of nature surrounding the venue.
  • The gymnasium has a black and grey floor mat, except for the green neon floor mat in front of the mirrors. Several cardio equipment and machines, as well as hand weights, are accessible inside. Wall fans are mounted on the white wall to the left, while TVs are mounted to the right wall.
  • A baby girl toddler being supported by adult hands within the Pelican Park Aquatic Centre. The toddler is wearing a light purple and full length swimming costume. The pool is chest deep for a toddler.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Accept the Companion Card
• Employ people with disability
• Trained staff in disability awareness
• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
• Ask all visitors if there are any specific needs to be met
• Website meets WCAG 2.0 accessibility standards (https://www.w3.org/WAI/standards-guidelines/wcag/)
• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.
• Provide assistance with booking arrangements

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service
• Use Plain English / easy read signage and information (includes menus and emergency information)
• A quiet space is available at the venue/ facility
• Provide clear, concise internal and external directional signage throughout your facility.
• Aquatics team have communication cards
• Low sensory Hours: Monday 1-2pm, Tuesday 1-2pm, Wednesday 1-2pm, Thursday 1-2pm & 4-5pm, Friday 1-2pm, Saturday 4-5pm.

VISION

• Have Braille and tactile signage on all information and paths of travel
• Provide information in large print
• Provide digital communication materials (hard copy information is also available on line)
• Use easy read fonts in our signage and communication materials (Helvetica and Arial)
• Have an appropriate area for toileting an assistance dog
• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)
• Have effective lighting throughout facility.
• Have tactile tiles prior to steps and other hazards.

HEARING

• Have volume controlled phones
• Have a low noise reception areas with hearing loss friendly acoustics and adequate lighting for viewing facial expressions (includes common areas which are free of background noise, background music)

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth
• Use non-slip tiles in the bathroom or slip resistant matting
• Have grab rails in the bathroom
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways
• Have step free access to into our business premise
• Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)
• Have an accessible public toilet which is unlocked
• Have wheelchair access to amusements and activities
• Provide portable hoist
• Have wheelchair accessible transport options available in the general vicinity (provide information on name of the operator, phone and website link to individual providers for private vehicles, community transport train, mini vans, hire cars, buses, taxis, ferry, tram, light rail etc)
• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas
• Have a wheelchair accessible toilet
• Have a wheelchair accessible shower and change room
• Provide wheelchair access to spa
• Provide wheelchair access to pool
• Provide wheelchair access to gym
• Have a pool ramp/hoist enabling entry into pool
• Provide a low height counter suitable for a person using a wheelchair or a person of small stature
• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid
• Have two (2) wheelchair accessible parking spaces with wheelchair accessible signage clearly displayed