Palmwoods Aquatic Centre

Access Guide

General Access
Communication
Vision
Hearing
Physical - Mobility
Physical - Wheelchair
Physical - High support needs
Allergies and Intolerances

A car park with several vehicles, including sedans and SUVs, is on the left side. Large trees provide shade over some of the cars. In the middle, a paved road with a white arrow pointing forward is visible. On the right, more parked cars are partially obscured by a neatly trimmed hedge. Utility poles with power lines run along the right side, and a building with a green roof is in the background. The ground is paved, and the sky is clear.

A car park with several vehicles on the right side, including white, blue, and grey cars. On the left, there is a hedge and a signpost. In the background, there are trees, a grassy area, and a building with a green roof. Two utility poles with power lines are also visible. The ground is paved, and there is a marked pedestrian crossing in the foreground. The right side of the image has a large tree casting a shadow over part of the car park.

A paved pathway leads to a building with a green roof and a blue shade structure. The entrance is flanked by a chain-link fence and greenery. On the left, there is a row of parked cars, including a white car. On the right, there are more parked cars, including a blue car and a black car. A large utility pole stands near the centre. The background features trees and additional greenery. The foreground shows an asphalt road with a white arrow pointing forward.

A brick pathway leads to a gated entrance with a sign displaying information. On the left, there is a bike rack and a white car parked near a chain-link fence. Behind the fence, there are large trees with green foliage. On the right, there are well-maintained bushes and a shaded area with a blue canopy. The background features a building with a green roof and more greenery. The sky is clear and blue.

Entrance to Palmwoods Aquatic Centre with a brick pathway leading to a gated entry. On the left, there are green plants and a sign listing services like swimming lessons and aqua aerobics. The building has light-coloured brick walls and a green metal roof. On the right, more green plants and a sign with the centre's name. A white pole is also visible on the right side. In the background, there are more buildings and a shaded area.

A poolside area with a green-roofed building on the left, featuring a service window with various items and a counter. In the middle, there is a walkway with a first aid station and a yellow spine board mounted on the wall. People are seated on benches along the walkway. On the right, there is a swimming pool with blue shade sails overhead. The floor is concrete, and the ceiling is a combination of the building's roof and the shade sails.

A kiosk with a green and brick exterior. On the left, a sign lists the conditions of entry. In the middle, the kiosk window displays various items for sale, including snacks and swim gear. Behind the counter, a refrigerator with drinks is visible. On the right, a first aid sign is above a door leading to a room with more items. A large grey post stands in front of the kiosk, and a white fence with a sign about parental supervision is in the foreground.

A changing room with beige brick walls and a high, slanted white ceiling. On the left, there are metal benches and a baby changing station mounted on the wall. In the middle, there are beige-coloured toilet cubicles with closed doors. On the right, there is a stainless steel sink with a yellow soap dispenser above it. The floor is covered with a speckled blue and green surface. High windows with wire mesh are present on the left wall.

Accessible bathroom with light yellow brick walls and a blue door on the left. The door has a large toilet paper dispenser and a horizontal grab bar. The toilet is positioned against the left wall with a black seat. The shower area is in the middle, featuring white tiles with a vertical grey stripe, a handheld showerhead, and multiple grab bars. The floor is covered in a speckled blue and green non-slip material. A foldable shower seat is attached to the right wall.

Outdoor swimming pool with multiple lanes, covered by blue shade sails. On the left, there is a concrete walkway and a tall light pole. In the middle, the pool has clear blue water with lane markers and signs indicating different lane speeds. On the right, a covered walkway with metal poles runs parallel to the pool. In the background, there are trees, a grassy area with tables and chairs, and a building with a corrugated roof.

A swimming pool with multiple lanes is in the centre, with a "Medium Lane" sign in the foreground. The pool is covered by a corrugated metal roof. On the left, there are tiered seating areas with a green shade structure. On the right, a person is in the water near a "Free Play" sign, and there is a building with glass walls and yellow chairs. In the background, there are trees and a grassy area with green umbrellas. The floor is concrete.

Outdoor swimming pool with multiple lanes, each marked by white and blue lane dividers. In the foreground, there are starting blocks with "No Diving" signs. The pool is covered by blue shade sails. On the left, there is a glass-enclosed area with a lifeguard chair. On the right, there are tiered seating stands. In the background, there are trees and a building with a green roof. The pool deck is concrete.

A grassy area with a few scattered patches of dirt. On the left, there is a chain-link fence with trees and power lines running above it. In the middle, there are several tall trees providing shade. On the right, there are multiple rubbish bins lined up next to a structure with a transparent cover. In the foreground, there are a few green plastic tables and chairs.

Indoor swimming pool with a tiled edge and clear water. On the left, there are blue plastic chairs lined up along the poolside. On the right, more blue plastic chairs are arranged similarly. In the foreground, a bucket filled with blue swimming equipment is placed near the pool's edge. The background shows a larger outdoor pool area with people swimming and a grassy area beyond. The ceiling is covered with a transparent material, allowing natural light to illuminate the space.

A small, rectangular indoor pool with a metal ladder on the right side. The pool is surrounded by a brick edge. Blue plastic chairs are lined up along the left side of the pool. In the background, there is a larger outdoor pool with lane dividers and more blue chairs. A transparent barrier separates the indoor and outdoor areas. The ceiling is covered with a blue canopy, and the floor is concrete. A bucket with swimming gear is placed near the pool's edge.

A shallow children's pool with a blue shade canopy overhead. The pool has a wavy blue border decorated with illustrations of sea creatures like fish, dolphins, and jellyfish. In the centre, there is a water feature with colourful buckets that fill and tip over. The pool is surrounded by a glass barrier with caution signs. In the background, there are trees, a fence, and a car park. The foreground shows a concrete floor with a "PLEASE SUPERVISE CHILDREN" sign.

A shallow children's pool with a blue wave-patterned border featuring fish illustrations. In the middle, there is a white pole with three colourful buckets (yellow, green, and red) that pour water. A blue shade sail is overhead. On the right, a brick building with a sign reading "Sunshine Coast Palmwoods Aquatic Centre" and a few people near the entrance. In the background, a chain-link fence, trees, and parked cars. The floor is a mix of concrete and textured surfaces.

A small, rectangular indoor pool with a metal ladder on the left side. The pool is surrounded by a brick edge. Blue plastic chairs are lined up along the left side of the pool. In the background, there is a larger outdoor pool with lane dividers and more blue chairs. A transparent barrier separates the indoor and outdoor areas. The ceiling is covered with a blue canopy, and the floor is concrete. A bucket with swimming gear is placed near the pool's edge.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.

• Trained staff in disability awareness

• Ask all visitors if there are any specific needs to be met

• Website meets WCAG 2.0 accessibility standards (https://www.w3.org/WAI/standards-guidelines/wcag/)

• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).

COMMUNICATION

• Use Plain English / easy read signage and information (includes menus and emergency information)

• A quiet space is available at the venue/ facility

• Trained staff in communicating with people with learning or behavioural challenges

• Provide clear, concise internal and external directional signage throughout your facility.

VISION

• Provide information in large print

• Use easy read fonts in our signage and communication materials (Helvetica and Arial)

• Trained staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)

• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)

• Have effective lighting throughout facility.

• Have tactile tiles prior to steps, ramps, jetties, piers and other hazards.

HEARING

• Staff are trained in communicating with people who are deaf or have hearing loss

PHYSICAL - MOBILITY

• Use non-slip tiles in the bathroom or slip resistant matting

PHYSICAL - WHEELCHAIR

• Have step free access to into our business premise

• Have an accessible public toilet which is unlocked

• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed

• The hoist is portable but there is only one set of securing points for the hoist.

• Have a wheelchair accessible toilet

• Have a wheelchair accessible shower and change room

• Have a pool ramp/hoist enabling entry into pool

• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid

• 1 Accessible car parking space

PHYSICAL - HIGH SUPPORT NEEDS

• Have a bathroom which has enhanced accessible features

ALLERGIES AND INTOLERANCES

• Trained staff to respond to allergic reactions

• Have equipment to respond to anaphylactic shock such as epipens and defibrillator