Outback Aussie Tours


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Access Guide

  • General Access
  • Communication
  • Vision
  • Physical - Wheelchair
  • Allergies and Intolerances
  • Accessible Customer Service

GENERAL ACCESS

 Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
 Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
 Ask all visitors if there are any specific needs to be met
 Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
 Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
 Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.
 Have a place to store mobility and/or medical equipment (ask customer service teams onsite for support)
 Have measurements of key access points and features such as doorway widths, with Cérge Virtual Tour

COMMUNICATION

 Use Plain English / easy read signage and information (includes menus and emergency information)
 A quiet space is available at the venue/ facility
 Use communication boards to support communication
 Quieter areas available on Sunset Cruises and Smithy's Outback Dinner and Show

VISION

 Have an appropriate area for toileting an assistance dog
 Have handrails on all our stairways
 Use easy read fonts in our signage and communication materials
 Natural and low level lighting to best experience tourism experiences e.g. sunsets

PHYSICAL - WHEELCHAIR

 Have step free outdoor pathways
 Have step free access to into our business premise
 Have an accessible public toilet which is unlocked
 Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed
 Virtual tour provides detailed measurements of boat, bus and train aisles and access points
 Some Rail experiences require the use of steps or include an unpaved walk

ALLERGIES AND INTOLERANCES

 Smithy’s Outback Dinner and Show, we have Gluten Free, Vegetarian/Vegan, and Children’s meals available upon request
 Please enquire with us to discuss further allergies and food sensitivities.

ACCESSIBLE CUSTOMER SERVICE

 Please advise us prior to your travel date if you require us to stow a walker or pram under the bus for transit.
 Self-drive access to day tours is available for those that require wheelchair access.