Outback Aussie Tours

Access Guide

General Access
Communication
Vision
Hearing
Physical - Mobility
Physical - Wheelchair
Allergies and Intolerances
Accessible Customer Service

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.

• Accept the Companion Card

• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)

• Ask all visitors if there are any specific needs to be met

• Website meets WCAG 2.0 accessibility standards (https://www.w3.org/WAI/standards-guidelines/wcag/)

• Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)

• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)

• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).

• Have measurements of key access points and features such as doorway widths, bed heights and circulation spaces, available upon request.

• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.

• Have a place to store mobility and/or medical equipment (ask customer service teams onsite for support)

• Have measurements of key access points and features such as doorway widths, with Cérge Virtual Tour

• Our heritage rail-motors and Catamaran cruise boat are designed to meet most passenger's requirements.

• We work with our guests to provide the best experience and welcome requests to make the experience more accessible.

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service

• Use Plain English / easy read signage and information (includes menus and emergency information)

• A quiet space is available at the venue/ facility

• Provide clear, concise internal and external directional signage throughout your facility.

• Use communication boards to support communication

• Quieter areas available on Sunset Cruises and Smithy's Outback Dinner and Show

• Written interpretation guides of our Day Tours experiences are available on request

• We use microphones and amplifiers in order to assist those with hearing difficulties

VISION

• Provide information in large print

• Provide digital communication materials (hard copy information is also available on line)

• Have an appropriate area for toileting an assistance dog

• Have handrails on all our stairways

• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)

• Have effective lighting throughout facility.

• Use easy read fonts in our signage and communication materials

• Natural and low level lighting to best experience tourism experiences e.g. sunsets

HEARING

• Have a low noise reception areas with hearing loss friendly acoustics and adequate lighting for viewing facial expressions (includes common areas which are free of background noise, background music)

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth

• Have grab rails in the bathroom

• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

• Seating is available on all experiences in reception areas. Grab rails are located in all fixed bathrooms.

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways

• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas

• Have step free access to into our business premise

• Have step free access to the conference or function room

• Have an accessible public toilet which is unlocked

• Have wheelchair access to amusements and activities

• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed

• Have wheelchair accessible transport options available in the general vicinity (provide information on name of the operator, phone and website link to individual providers for private vehicles, community transport train, mini vans, hire cars, buses, taxis, ferry, tram, light rail etc)

• Have a wheelchair accessible toilet

• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid

• Virtual tour provides detailed measurements of boat, bus and train aisles and access points

• One DDA compliant vehicle is available on request. Outdoor areas are stair free.

• Ramps available to the Railway Station and into Railmotors.

• Have one (1) accessible car parking space

ALLERGIES AND INTOLERANCES

• Modify our cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)

• Trained staff to respond to allergic reactions

• Adhere to The Food Authority requirements for allergy management in food preparation

• Have equipment to respond to anaphylactic shock such as epipens and defibrillator

• Smithy’s Outback Dinner and Show, we have Gluten Free, Vegetarian/Vegan, and Children’s meals available upon request

• Please enquire with us to discuss further allergies and food sensitivities.

• Allergies and Intolerances are catered to via our traffic light dietary system.

• Our staff are trained in identifying allergens within our food products.

ACCESSIBLE CUSTOMER SERVICE

• Please advise us prior to your travel date if you require us to stow a walker or pram under the bus for transit.

• Self-drive access to day tours is available for those that require wheelchair access.