GENERAL ACCESS
• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
• Ask all visitors if there are any specific needs to be met
• Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.
• Have a place to store mobility and/or medical equipment (ask customer service teams onsite for support)
• Have measurements of key access points and features such as doorway widths, with Cérge Virtual Tour
COMMUNICATION
• Use Plain English / easy read signage and information (includes menus and emergency information)
• A quiet space is available at the venue/ facility
• Use communication boards to support communication
• Quieter areas available on Sunset Cruises and Smithy's Outback Dinner and Show
VISION
• Have an appropriate area for toileting an assistance dog
• Have handrails on all our stairways
• Use easy read fonts in our signage and communication materials
• Natural and low level lighting to best experience tourism experiences e.g. sunsets
PHYSICAL - WHEELCHAIR
• Have step free outdoor pathways
• Have step free access to into our business premise
• Have an accessible public toilet which is unlocked
• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed
• Virtual tour provides detailed measurements of boat, bus and train aisles and access points
• Some Rail experiences require the use of steps or include an unpaved walk
ALLERGIES AND INTOLERANCES
• Smithy’s Outback Dinner and Show, we have Gluten Free, Vegetarian/Vegan, and Children’s meals available upon request
• Please enquire with us to discuss further allergies and food sensitivities.
ACCESSIBLE CUSTOMER SERVICE
• Please advise us prior to your travel date if you require us to stow a walker or pram under the bus for transit.
• Self-drive access to day tours is available for those that require wheelchair access.
