GENERAL ACCESS
• Accept the Companion Card
• Trained staff in disability awareness
• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
• Ask all visitors if there are any specific needs to be met
COMMUNICATION
• Use Cérge as our digital concierge to support personalised customer service
• Use Plain English / easy read signage and information (includes menus and emergency information)
• A quiet space is available at the venue/ facility
VISION
• Have an appropriate area for toileting an assistance dog
• Have effective lighting throughout facility.
HEARING
• Sensory Space available
• Chill Out Zone available
• Silent Theatre
PHYSICAL - MOBILITY
• Accessible drop off location
• Step free entry into Festival
PHYSICAL - WHEELCHAIR
• Have a wheelchair accessible toilet
• Step free entrance into festival
• Viewing platform at Main Stage
• Accessible chill out zone
• Sensory Space access via a staircase only
ACCESSIBLE CUSTOMER SERVICE
• Meet and greet when you arrive
• Support at Accessible Drop Off Location