Noosa Visitor Information Centre

Access Guide

General Access
Communication
Vision
Hearing
Physical - Mobility
Physical - Wheelchair

A visitor information centre with a modern design. On the left, there is a display area with brochures, a rack of T-shirts, and a sign for "Sunny Jeeps". In the centre, a glass door is flanked by posters about community projects and plastic-free initiatives. On the right, a service window with brochures and a digital screen. The ceiling has wooden panels, and the floor is tiled in various shades of green and brown.

A modern indoor space with a high ceiling featuring exposed beams and large windows. In the centre, a shop entrance with glass doors displays various brochures and merchandise. To the left, a small seating area with blue cushioned stools and informational stands. The floor is tiled in a mix of earthy tones. On the right, a digital screen and a stand with promotional material. The background includes a wall with plants and a mural.

The image shows the entrance to the Noosa Information Centre. On the left, there are posters promoting a plastic-free initiative and a stand with brochures. In the centre, a large digital screen displays an advertisement. To the right, a colourful sculpture is placed near a stone planter with trees. The floor is paved with multicoloured tiles, and the ceiling has a wooden finish. Outside, a street with parked cars and trees is visible.

A covered walkway with a tiled floor leads to the Noosa Information Centre on the right. The centre has a large window displaying brochures and a "No Smoking" sign. Inside, there are informational materials and a counter. On the left, a path lined with greenery and trees extends into the distance. The ceiling is made of angled metal and glass panels, allowing natural light to filter through.

On the left, a building with a wooden exterior and large windows houses an information centre. A stone wall borders a landscaped area with trees and plants in the middle. To the right, a sign indicates the direction to public toilets. The background features more trees and a modern building with a grey facade. The ground is paved, and the ceiling of the building is visible with a canopy structure.

A public restroom facility with a modern design. On the right, there are two doors with signs indicating accessibility and gender-neutral use. The walls are light-coloured, and the floor is speckled grey. On the left, there is a wooden slatted structure with signage and a stone wall bordering a garden area. The garden features a large tree and various plants. The ceiling is plain and white, with recessed lighting.

A small, accessible bathroom with white walls and a speckled dark floor. On the right, a stainless steel sink with a single lever tap is mounted on the wall. In the centre, a toilet with support rails on both sides and a blue bin nearby. A toilet paper holder is attached to the wall. On the left, a grey door is partially visible. The ceiling is plain white with recessed lighting.

Four cars are parked in a row on a paved parking area. Behind the cars, a row of trees provides partial shade. A lifeguard tower is visible in the background, partially obscured by the trees. To the right, a few people are walking on a paved path. The ground is asphalt, and the sky is partly cloudy.

A street scene with a grey SUV parked on the right, next to a sign indicating "Motor Bikes Only". Two bicycles are locked to a pole in front of the SUV. On the left, a building with a public restroom is partially visible, with a tree growing close to it. A person walks along the pavement. In the background, more people are visible walking down the street, which is lined with trees and parked cars. The road has a "One Way" sign and a marked lane.

A busy car park with various vehicles, including a grey SUV and a white car, is in the foreground. Bicycles are parked on a small paved area in the centre, alongside several scooters. People are near the scooters, with one person sitting on a light blue scooter. In the background, there are trees and a light-coloured building. The ground is asphalt with visible markings.

A tourist information centre with a concierge desk in the middle, featuring brochures and a sign. On the left, a display board with various pamphlets and a sign for 4WD tours. Shelves with merchandise are visible in the background. On the right, a small seating area with blue cushioned seats and a table. The exterior has a covered walkway with trees and parked vehicles in the distance. The ceiling has wooden beams and large windows with decorative elements.

Inside a shop with a terrazzo floor, shelves on the left display various products including bottles and bags. A central wooden display holds more items. The ceiling is wooden with large windows and surfboard decorations. A concierge desk is at the back. On the right, large glass doors open to a footpath lined with trees and a stone wall. Outside, signs and a view of the street with parked cars and pedestrians are visible.

Interior of a visitor information centre with a terrazzo floor. On the left, a wall-mounted display holds brochures under categories like "The Arts" and "Eat & Drink". In the middle, a wooden stand and shelves display more brochures and books. The right side features large glass doors opening to a patio with trees visible outside. A potted plant sits on a counter near the entrance. The ceiling is high with exposed beams and large fans.

Inside a travel centre, the left side features shelves with clothing and mugs. A counter with stools is nearby. The centre has a blue cushioned seating area. The right side displays brochures on a wall. A concierge desk is in the middle, with a large screen above it. The ceiling is high with wooden beams and large windows, allowing natural light to illuminate the space. The floor is speckled with a terrazzo pattern.

A spacious interior with a terrazzo floor and high, slanted wooden ceiling. On the left, a long wooden counter with stools and large windows overlooking greenery. In the centre, a display of brochures on a white wall and a round table with plants. To the right, shelves with merchandise, including a T-shirt and various items. Large ceiling fans are visible, and natural light streams through the windows, creating a bright atmosphere.

A spacious interior with a high, slanted ceiling featuring large wooden beams and ceiling fans. On the left, there are large windows and a glass door, allowing natural light to illuminate the room. A curved reception desk with black stools is in the centre, with a person working at a computer. On the right, a large aerial photograph of a coastal area is mounted on the wall. The floor is speckled, and there are shelves with merchandise near the windows.

A modern interior with a large ceiling fan. On the left, a map labelled "Noosa Surrounds" is displayed on the wall above a low cabinet. In the centre, a person stands at a wooden counter with computers and stools. The right side features a white wall with a colourful artwork and a closed door. The floor is speckled, and the ceiling has narrow windows allowing natural light. In the background, there are brochures and a glimpse of an outdoor area.

A room with large maps of Noosa National Park and its surroundings on the walls. Brochures and informational booklets are neatly arranged on wooden benches that line the walls. A cartoon character standee with a QR code is positioned on the right. The floor is carpeted, and the ceiling has several recessed lights.

A specialised wheelchair designed for outdoor use, featuring a blue frame and large, wide grey tyres for stability on uneven terrain. It has a single front wheel with a textured surface for traction. The seat is black with a headrest, and there are handlebars at the back for pushing. The design is minimalist, focusing on functionality and durability. The background is plain white, highlighting the wheelchair's features.

A person in a colourful outfit and hat is sitting in a beach wheelchair at the water's edge, with waves gently lapping around them. They have their arms raised, appearing relaxed. In the background, several people are enjoying the sea, some standing and others swimming. The shoreline curves gently, with distant land visible on the horizon. The sand is wet where the waves meet the beach.

A person in a colourful, patterned outfit is sitting in a beach wheelchair with large, grey wheels designed for sand. They are wearing a hat and have one arm raised. The wheelchair is positioned on wet sand near the shoreline, with gentle waves in the background. The wheelchair has a blue frame with the word "Hippocampe" visible on the side.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.

• Trained staff in disability awareness

• Ask all visitors if there are any specific needs to be met

• Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)

• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)

• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.

• Have measurements of key access points and features such as doorway widths as part of the Cérge Virtual Tour

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service

• Use Plain English / easy read signage and information (includes menus and emergency information)

• Provide clear, concise internal and external directional signage throughout your facility.

• Offer a Digital Communication Board as part of the Cérge Companion Website

VISION

• Provide information in large print

• Provide information in audio format (includes an audio described map of your venue, audio descs of performances and/ or displays)

• Provide digital communication materials (hard copy information is also available on line)

• Use easy read fonts in our signage and communication materials (Helvetica and Arial)

• Have an appropriate area for toileting an assistance dog

• Have effective lighting throughout facility.

HEARING

• Have TVs with captioning option

• Have visual alerts for emergencies (Include flashing light)

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth

• Use non-slip tiles in the bathroom or slip resistant matting

• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways

• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas

• Have step free access to into our business premise

• Have wheelchair accessible transport options available in the general vicinity (provide information on name of the operator, phone and website link to individual providers for private vehicles, community transport train, mini vans, hire cars, buses, taxis, ferry, tram, light rail etc)

• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid

• Have a beach available wheelchair for hire. Bookings available at Noosa VIC