Nambour Library

Access Guide

General Access
Vision
Hearing
Physical - Mobility
Physical - Wheelchair
Allergies and Intolerances

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.

• Accept the Companion Card

• Employ people with disability

• Website meets WCAG 2.0 accessibility standards (https://www.w3.org/WAI/standards-guidelines/wcag/)

• Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)

• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)

• There is no lift at Nambour Library to give access from the ground floor to level 1.

• Access is available from a walkway leading to a door to access level 1.

• There are no amenities inside the library.

• There are access to toilets in the Nambour forecourt which is easily accessible.

VISION

• Have handrails on all our stairways

• Have effective lighting throughout facility.

• Have signage and communication materials with easy to read fonts (Helvetica and Arial).

• Have staff trained in customer service for people with vision loss.

HEARING

• Have volume controlled phones

• Have Young People's Services - baby rhyme sessions as online videos with Auslan translation.

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth

• Use non-slip tiles in the bathroom or slip resistant matting

• Have grab rails in the bathroom

• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways

• Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)

• Have an accessible public toilet which is unlocked

• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed

• Have easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas

• Have public toilets in the Nambour forecourt (none inside the library).

• Have doorbell and intercom on Level 1 to access the events space and or Heritage Library.

• Have 4 accessible car parking spaces.

• Have step-free access into the business premises.

ALLERGIES AND INTOLERANCES

• Trained staff to respond to allergic reactions

• Adhere to The Food Authority requirements for allergy management in food preparation

• There is no defibrillator in the library but there is one directly at the Council building next door.