GENERAL ACCESS
• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Accept the Companion Card
• Employ people with disability
• Website meets WCAG 2.0 accessibility standards (https://www.w3.org/WAI/standards-guidelines/wcag/)
• Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
• There is no lift at Nambour Library to give access from the ground floor to level 1.
• Access is available from a walkway leading to a door to access level 1.
• There are no amenities inside the library.
• There are access to toilets in the Nambour forecourt which is easily accessible.
VISION
• Have handrails on all our stairways
• Have effective lighting throughout facility.
• Have signage and communication materials with easy to read fonts (Helvetica and Arial).
• Have staff trained in customer service for people with vision loss.
HEARING
• Have volume controlled phones
• Have Young People's Services - baby rhyme sessions as online videos with Auslan translation.
PHYSICAL - MOBILITY
• Use floors/coverings which are slip resistant, firm and smooth
• Use non-slip tiles in the bathroom or slip resistant matting
• Have grab rails in the bathroom
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.
PHYSICAL - WHEELCHAIR
• Have step free outdoor pathways
• Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)
• Have an accessible public toilet which is unlocked
• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed
• Have easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas
• Have public toilets in the Nambour forecourt (none inside the library).
• Have doorbell and intercom on Level 1 to access the events space and or Heritage Library.
• Have 4 accessible car parking spaces.
• Have step-free access into the business premises.
ALLERGIES AND INTOLERANCES
• Trained staff to respond to allergic reactions
• Adhere to The Food Authority requirements for allergy management in food preparation
• There is no defibrillator in the library but there is one directly at the Council building next door.