MURRAYS on sixth


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Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - Mobility
  • Physical - Wheelchair
  • Allergies and Intolerances

GENERAL ACCESS

 Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
 Employ people with disability
 Ask all visitors if there are any specific needs to be met
 Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).

COMMUNICATION

 Use Cérge as our digital concierge to support personalised customer service
 Use Plain English / easy read signage and information (includes menus and emergency information)
 Trained staff in communicating with people with learning or behavioural challenges

VISION

 Use easy read fonts in our signage and communication materials (Helvetica and Arial)
 Trained staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)
 Have an appropriate area for toileting an assistance dog
 Have effective lighting throughout facility.

HEARING

 Staff have understanding of people with hearing loss & incorporate finding ways to communicate.

PHYSICAL - MOBILITY

 Provide seating in common areas with a variety/range that include some with back rests.
 Staff trained to provide assistance upon request.

PHYSICAL - WHEELCHAIR

 Have a single 10cm step into our venue. Staff trained to assist customers as required.
 Rear door entrance with a zero step.

ALLERGIES AND INTOLERANCES

 Modify our cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)
 Trained staff to respond to allergic reactions with emergency response procedure in place.