GENERAL ACCESS
• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Employ people with disability
• Ask all visitors if there are any specific needs to be met
• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
COMMUNICATION
• Use Cérge as our digital concierge to support personalised customer service
• Use Plain English / easy read signage and information (includes menus and emergency information)
• Trained staff in communicating with people with learning or behavioural challenges
VISION
• Use easy read fonts in our signage and communication materials (Helvetica and Arial)
• Trained staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)
• Have an appropriate area for toileting an assistance dog
• Have effective lighting throughout facility.
HEARING
• Staff have understanding of people with hearing loss & incorporate finding ways to communicate.
PHYSICAL - MOBILITY
• Provide seating in common areas with a variety/range that include some with back rests.
• Staff trained to provide assistance upon request.
PHYSICAL - WHEELCHAIR
• Have a single 10cm step into our venue. Staff trained to assist customers as required.
• Rear door entrance with a zero step.
ALLERGIES AND INTOLERANCES
• Modify our cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)
• Trained staff to respond to allergic reactions with emergency response procedure in place.