Monty's House


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Access Guide

  • General Access
  • Communication
  • Physical - Wheelchair
  • Physical - High support needs

GENERAL ACCESS

 Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
 Trained staff in disability awareness
 Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
 Ask all visitors if there are any specific needs to be met
 Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
 Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
 Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).

COMMUNICATION

 Use Plain English / easy read signage and information (includes menus and emergency information)
 A quiet space is available at the venue/ facility

PHYSICAL - WHEELCHAIR

 Have step free access to into our business premise
 Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid

PHYSICAL - HIGH SUPPORT NEEDS

 Have twin beds available on request