Millmerran Aquatic Centre

Access Guide

General Access
Communication
Vision
Hearing
Physical - Mobility
Physical - Wheelchair
Allergies and Intolerances

A street view with a parking area on the left, featuring a few parked cars and several rubbish bins. On the right, there's a building labelled "Millmerran Aquatic Centre" with a fenced pool area and blue shade structures. The background includes trees and a few more buildings. The ground is a mix of asphalt and grass, and the sky is overcast.

On the left, a concrete footpath runs alongside a grassy area with a red bin and traffic cones. A black metal fence encloses a pool area with blue shade structures. In the centre, the Millmerran Aquatic Centre building is visible, featuring a white facade with its name in bold letters. On the right, a paved driveway leads to the building, with trees in the background.

Entrance to the Millmerran Aquatic Centre with a large sign above the gate. To the right, a mural on the building wall depicts people in swimwear. The ground is paved with asphalt, and a black metal fence surrounds the area. In the background, a large bucket feature is visible, likely part of a water play area. Trees and a street are visible beyond the fence.

A building with a sign reading "Mulgildie Aquatic Centre" on the left side. The wall features a mural of people in vintage swimwear and a painting of a riverside scene. The foreground shows an empty asphalt parking area with yellow lines. In the background, there are trees and a few houses. The sky is overcast.

A gated entrance to an aquatic centre with black metal bars. On the right, a sign displays the facility's terms and conditions. A plaque is mounted on the wall beside it. Through the gate, blue shade structures and poolside areas are visible. The floor is concrete, and the ceiling is white with fluorescent lights. On the left, a grassy area is seen through glass panels.

A poolside area with a service window on the right, displaying signs and a computer inside. The foreground has a black metal gate leading to the pool area. On the left, there are blue shade structures over benches and tables. The background shows a building with a sign and more poolside equipment. The ceiling is plain white, and the floor is concrete.

A service window set in a white wall, with a black countertop. Inside, there's a computer monitor, a "Cool Ridge" water advertisement, and a "Fancy a Snack?" sign. Two sheets of paper are displayed on the counter. The room has fluorescent lights and ceiling fans. On the left, a "Lost Property" sign is visible. Black metal railings are on both sides of the window.

A view through a black metal gate leading to an outdoor area with blue shade structures. Under the shades are picnic tables on a concrete surface. To the right, a white wall with a closed roller shutter window and a sign. The ceiling is white with security cameras. In the background, there are trees and a fence enclosing the area.

A service window with a white frame is set in a white wall. Below the window is a metal counter with brackets. Inside, there are shelves with various items, including a display for Zoggs products. A sign indicating an AED (Automated External Defibrillator) is visible on the window. The floor is concrete, and a ceiling light fixture is above the window. To the right, there is a black metal fence and a green floor area.

A splash pad area with water features, including a large bucket pouring water and several spray arches. To the left, there are blue shade structures over picnic tables on a concrete surface. In the background, a building with signage for an aquatic centre is visible. Trees and a fence line the perimeter, and the ground is wet from the water play area.

A splash pad with water features is in the foreground, with water cascading from a structure with a red bucket on top. To the right, the building of the Millmerran Aquatic Centre is visible, featuring large glass windows. In the background, there is a blue shade structure over a pool area, surrounded by green grass and trees. A black fence runs along the left side of the image.

A swimming pool area with a shallow children's pool on the left, featuring mushroom-shaped water fountains. Blue shade sails cover the area, providing shelter. In the background, there is a larger swimming pool with blue pool covers rolled up on the side. Benches and a grassy area are visible on the right. A building with signage is in the background, and trees are visible beyond the fence. The ground is paved with concrete.

A fenced playground with a blue shade canopy overhead. Inside, there is colourful play equipment, including a slide and climbing structures. A sign in front reads "Millmerran Aquatic Centre" with information below. The ground is covered with sand, and there is grass outside the fence. In the background, a building with the word "MILLMERRAN" is visible, along with some trees and utility poles.

An outdoor swimming pool with clear blue water, divided into lanes by red and white ropes. On the left, there are covered spectator stands with white benches. The pool deck is tiled, with "No Diving" signs on the pool's edge. On the right, a wide concrete walkway runs alongside the pool, with blue shade sails overhead. In the background, there are trees and a low building with signage.

An outdoor swimming pool with clear blue water and lane dividers. A large blue shade sail covers part of the pool area. On the right, there is a white building with blue lockers and several doors. The pool deck is made of light-coloured concrete, and there are metal handrails leading into the water. In the background, there are trees and some outdoor lights.

Outdoor swimming pool with clear blue water on the right, featuring lane dividers and a metal handrail. Blue shade sails are stretched above the pool. On the left, a building with blue lockers and a sign reading "Aquatic Centre" is visible. There is a grassy area with picnic tables between the building and the pool. The ground is paved with concrete, and there are trees in the background.

An outdoor swimming pool with clear blue water, surrounded by a tiled deck. On the right, there are covered starting blocks with "No Diving" signs. The left side features a concrete walkway with a yellow pole. In the background, there are blue shade structures, picnic tables, and a large green building. Trees and light poles are visible in the distance.

A grandstand with a metal roof and several rows of metal bleachers. The sign reads "Don & Gwen McPaul Grandstand" in red and white. Behind the grandstand, there are trees and a building with blue lockers and a door. The ground is paved with concrete, and there is grass visible on the left side.

Metal bleachers are in the foreground on a concrete surface. In the background, there's a white building with a "HAZCHEM" sign and a door. To the right, a row of blue lockers is visible. The area is partially covered by a metal roof with fluorescent lights. A patch of grass is on the right side near the lockers.

An outdoor swimming pool with clear blue water, marked with lane lines. A large blue shade cloth covers the pool area. On the left, there is a building with a green facade and a small shelter with picnic tables. On the right, a white building with blue lockers and a fire extinguisher is visible. The pool deck is concrete, and there are metal handrails leading into the water. Trees and additional structures are in the background.

An outdoor swimming pool with clear blue water is in the centre, surrounded by a tiled deck. Metal handrails lead into the pool. A large blue shade sail is suspended above. On the left, a building with signs and pool equipment is visible. In the background, a larger building and trees can be seen. The ground is a mix of concrete and grass, and there are tall lights around the area.

A spacious, accessible bathroom with light green walls and a grey floor. On the left, there's a large mirror above a white sink with a soap dispenser mounted on the wall. In the centre, a toilet with support rails is visible. On the right, a shower area with a handheld showerhead and a curtain rail is present. A foldable bench is attached to the wall. The ceiling has ventilation panels, and there are high windows allowing natural light.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.

• Employ people with disability

• Trained staff in disability awareness

• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)

• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).

• Have measurements of key access points and features such as doorway widths, bed heights and circulation spaces, available upon request.

• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.

• Provide a detailed map (‘Mobility Map’) of your facility, which includes accessible features and identifies any existing access barriers.

COMMUNICATION

• Use Plain English / easy read signage and information (includes menus and emergency information)

• Trained staff in communicating with people with learning or behavioural challenges

• Trained staff to use a DeafBlind Communicator (a portable device consisting of a DB-Phone and DB-Braille with QWERTY or Perkins keyboard)

• Have options available for easier communication for people with dual sensory loss (Includes adapted telephones, adapted mobile telephones and Telephone Typewriters).

• Provide clear, concise internal and external directional signage throughout your facility.

VISION

• Provide information in large print

• Provide digital communication materials (hard copy information is also available on line)

• Use easy read fonts in our signage and communication materials (Helvetica and Arial)

• Trained staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)

• Have handrails on all our stairways

• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)

• Have effective lighting throughout facility.

HEARING

• Staff are trained in communicating with people who are deaf or have hearing loss

• Have volume controlled phones

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth

• Use non-slip tiles in the bathroom or slip resistant matting

• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways

• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas

• Have step free access to into our business premise

• Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)

• Have wheelchair accessible picnic tables

• Have wheelchair access to amusements and activities

• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed

• Have a wheelchair accessible toilet

• Have a wheelchair accessible shower and change room

• Provide wheelchair access to pool

• Have a pool ramp/hoist enabling entry into pool

• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid

• More than 5 accessible car parking spaces

ALLERGIES AND INTOLERANCES

• Modify our cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)

• Trained staff to respond to allergic reactions

• Adhere to The Food Authority requirements for allergy management in food preparation

• Have equipment to respond to anaphylactic shock such as epipens and defibrillator