GENERAL ACCESS
• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Employ people with disability
• Trained staff in disability awareness
• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
• Have a place to store mobility and/or medical equipment (ask customer service teams onsite for support)
• Have measurements of key access points and features such as doorway widths, with Cérge Virtual Tour
COMMUNICATION
• Use Plain English / easy read signage and information (includes menus and emergency information)
• A quiet space is available at the venue/ facility
• Trained staff in communicating with people with learning or behavioural challenges
• Provide clear, concise internal and external directional signage throughout your facility.
• Use communication boards to support communication
VISION
• Provide information in large print
• Have an appropriate area for toileting an assistance dog
• Have raised tactile buttons in our lifts
• Have handrails on all our stairways
• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)
• Have effective lighting throughout facility.
• Use easy read fonts in our signage and communication materials
HEARING
• Have a hearing loop
• Staff are trained in communicating with people who are deaf or have hearing loss
• Have TVs with captioning option
• Have visual alerts for emergencies (Include flashing light)
• Have a low noise reception areas with hearing loss friendly acoustics
• Hearing loop installed in classrooms
PHYSICAL - WHEELCHAIR
• Have step free outdoor pathways
• Have step free access to the conference or function room
• Have accessible seating areas in theatrette
• Have lifts with enough space for people using a mobility aid to enter and turn around to use the lift buttons. Buttons are at accessible height.
• Have an accessible public toilet which is unlocked
• Provide easy, step-free pathways (clear of obstructions) to indoor and outdoor areas
• Have a wheelchair accessible toilet
• Have a wheelchair accessible shower and change room
• Provide a low height counter suitable for a person using a wheelchair or a person of small stature
• Have wheelchair accessible transport options available for school transport
• Changing Places facility
• Accessible bathrooms are located throughout the school
ALLERGIES AND INTOLERANCES
• Modify our cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)
• Trained staff to respond to allergic reactions
• Adhere to The Food Authority requirements for allergy management in food preparation
• Have equipment to respond to anaphylactic shock such as epipens and defibrillator