MARC Stadium

Access Guide

General Access
Communication
Vision
Hearing
Physical - Mobility
Physical - Wheelchair
Physical - High support needs
Allergies and Intolerances

To the right is the stadium's spectator area with two rows of folded chairs for seating. A glass railing secures the area. To the left is the stadium, featuring timber floors marked for various ball games and an industrial ceiling with exposed beams, skylights, and aluminum insulation.

A car park with parked vehicles. Concrete pavement separates it from the road. Accessible parking is marked with signs and yellow bollards. A concrete plant box has plants and small trees. Next to it is a modern facility building, with a grass area to the right.

A car park with parked vehicles. A road runs through the middle with pedestrian markings. Accessible parking spots are marked with signs and yellow bollards. A concrete plant box contains plants and small trees. Adjacent is a modern facility building made of concrete, glass, and beams. A grass area is to the right, bordered by tall lamp posts along the road

Accessible car parking spaces are marked with signs and yellow bollards. Adjacent is a modern facility building made of concrete, glass, and beams. A grass area lies to the left, bordered by tall lamp posts along the road. Bike racks are positioned at the sides of the building. A concrete plant box hosts plants and small trees.

A concrete pavement adorns the concourse, with vehicle parking on the far left. In the middle stands a modern facility building of concrete and glass, featuring a large circular shade with steel mesh. The entrance boasts a floor-to-ceiling glass wall with an automatic door. Chairs and bike racks are visible on the left side.

To the right is a staircase with handrails and truncated domes. Inside, a high ceiling accommodates a mezzanine. Straight ahead is the reception desk. Retractable banners are positioned on the left, near the glass window. To the right of the reception is the stadium, secured with glass walls. The floor boasts a firm vinyl finish.

In the middle lies the reception desk with white walls and enclosed windows. Retractable banners flank the left side near the glass window. On the right, the stadium, secured with glass walls, is visible. The floor has a firm vinyl finish. Adjacent is the stadium, enclosed with glass, revealing polished timber floors and an industrial-style ceiling.

The stadium entrance features a manual outward-opening glass door with wall signage, including a defibrillator. To the right, a corridor leads to toilets, lockers, and change rooms. On the left, another corridor leads to bathrooms, Change Places, and the Function Room. Bench chairs and drinking fountains are mounted on the wall. The wall is adorned with foliage decoration, while the ceiling is white. The floor is firm vinyl.

To the left of the corridor is an accessible bathroom with signage. White tiles cover the floor, while the wall is painted green and white with foliage decoration. The ceiling features a porous design with a strip of LED lighting. Bench chairs and drinking faucets are positioned against the wall, facing the glass enclosure of the stadium.

Inside the accessible toilet, a wash basin is positioned to the left. Next to it is a shower with hand grabs and a foldable bench chair. To the right is a toilet bowl with hand grabs. White tiles cover the entire floor and wall. Above, a placeholder for a curtain hangs in place.

To the left is the stadium enclosed by glass, revealing polished timber floors and an exposed industrial ceiling. In the middle is a corridor leading to the reception area. To the right is a white wall with green foliage decorations extending into the stadium. Adjacent is a tiled area leading to an accessible toilet, marked by signage. The ceiling is white with installed CCTV, and the floor has firm vinyl.

On the left, there's a wash basin with a wooden cabinet and ledge. A microwave oven sits on top. Soap and tissue dispensers are fixed to the wall. A white rubbish bin stands on the right. The ceiling is white, and the floor is firm vinyl.

On the left, there's a 4-tier locker area. In the middle, an accessible toilet is marked with a gender-access sign. A drinking faucet is fixed to the wall. At the far end, a glass wall offers an outside view. To the right, a manual glass door. The wall and ceiling are white with LED lights. The floor has firm vinyl.

Inside the accessible toilet, a wash basin is on the right with a black rubbish bin nearby. In the middle, a toilet bowl with hand grabs and a shower with a foldable bench chair underneath. On the left, a foldable change table is mounted to the wall next to a rubbish bin and tissue dispenser. White tiles cover the floor and wall, with a curtain holder above.

The stadium is a spacious area with polished timber flooring marked for various ball games. The ceiling has an industrial aesthetic with exposed beams, aluminum insulation, and ample skylights. On the left, a mezzanine offers seating for spectators, surrounded by glass.

The stadium features a spacious area with polished timber flooring marked for various ball games, including four basketball courts. Its industrial-style ceiling has exposed beams, aluminum insulation, and ample skylights. The left wall is concrete with worn tiles, while the right wall is made entirely of glass. A fire hose reel is visible on the far right.

The stadium features a spacious area with polished timber flooring marked for basketball. Its industrial-style ceiling has exposed beams, aluminum insulation, and ample skylights. The wall behind is entirely made of glass. A fire hose reel and an "exit" sign are visible on the left. A basketball board is in the middle and on top of it is a digital screen.

A spacious seating area overlooks the stadium with bench chairs positioned in the middle. The stadium, surrounded by glass, features timber flooring. At the far end is a glass door marked with an "Exit" sign. The floor is firm vinyl, and the ceiling has a white porous design with fluorescent lighting.

A spacious seating area overlooks the stadium with bench chairs positioned in the middle. To the left, there is a wash area with a small fridge. The wall is made of glass, providing a view of the scenery outside. At the far right is a glass door marked with an "Exit" sign. The floor is firm vinyl, and the ceiling has a white porous design with fluorescent lighting.

The mezzanine area features seats for spectators, including accessible seating, each marked. A stainless steel glass railing secures the area. From this view, the court below is visible, featuring polished timber floors and an industrial-look ceiling with exposed beams, aluminum insulation, and skylights.

The mezzanine area has two rows of seats for spectators, including accessible seating, each marked. A stainless steel glass railing secures the area. From here, the court below is visible, with polished timber floors and an industrial-style ceiling featuring exposed beams, aluminum insulation, and skylights.

The mezzanine floor includes a lift on the right and stairs with handrails and truncated domes. A view of the lobby below is visible, along with retractable banners in front of the reception. Far ahead is a glass door that opens outward. The floor has vinyl tiles, and the wall and ceiling are all white with a porous design and LED lights.

To the left is a staircase equipped with handrails and truncated domes. To its right is a lift and a manual glass door. Banners are affixed to the wall. To the right is a glass railing. The floor has firm vinyl, and the walls and ceiling are all white.

To the left is a lift. Next to it is a manual inward-opening glass door leading to the Function Room, surrounded by glass. On the right is another lift and a manual glass door. A site map is affixed to the wall. A foldable table rests against the left wall. The floor has firm vinyl, and the walls and ceiling are all white.

The Function Room is a spacious area with vinyl flooring. A large flatscreen TV is mounted on one wall. Three doors provide access, including one leading to the stadium's spectator area. The walls are white, and the ceiling features a white porous design with fluorescent lighting.

The Function Room is a spacious area with vinyl flooring. A large flat-screen TV and audio speakers are mounted on the right wall. Three doors provide access, two leading to the stadium's spectator area and another on the left leading to the lift. The walls are white, and the ceiling features a white porous design with fluorescent lighting and exposed large air conditioning vents.

To the right is the Function Room, a spacious area with vinyl flooring. A large flat-screen TV and audio speakers are mounted on the right wall. Adjoining is the stadium's spectator area with chairs arranged for seating. A glass railing secures the area. The walls are white, and the ceiling features a white porous design with fluorescent lighting.

To the right is the Function Room, a spacious area with vinyl flooring. Adjoining is the stadium's spectator area with two rows of folded chairs for seating, including accessible seating. A glass railing secures the area. To the left is the stadium, featuring timber floors and an industrial ceiling with exposed beams, skylights, and aluminum insulation.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.

• Accept the Companion Card

• Trained staff in disability awareness

• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)

• Ask all visitors if there are any specific needs to be met

• Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)

• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)

• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).

• Have measurements of key access points and features such as doorway widths, bed heights and circulation spaces, available upon request.

• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.

• Provide a detailed map (‘Mobility Map’) of your facility, which includes accessible features and identifies any existing access barriers.

• Lift to access Grand stand and dedicated seating area for wheel chair.

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service

• Use Plain English / easy read signage and information (includes menus and emergency information)

• A quiet space is available at the venue/ facility

• Trained staff in communicating with people with learning or behavioural challenges

• Trained staff to use a DeafBlind Communicator (a portable device consisting of a DB-Phone and DB-Braille with QWERTY or Perkins keyboard)

• Have options available for easier communication for people with dual sensory loss (Includes adapted telephones, adapted mobile telephones and Telephone Typewriters).

• Provide clear, concise internal and external directional signage throughout your facility.

VISION

• Have Braille and tactile signage on all information and paths of travel

• Provide information in large print

• Provide digital communication materials (hard copy information is also available on line)

• Use easy read fonts in our signage and communication materials (Helvetica and Arial)

• Trained staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)

• Have audio enabled lifts

• Have handrails on all our stairways

• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)

• Have effective lighting throughout facility.

• Have tactile tiles prior to steps, ramps, jetties, piers and other hazards.

HEARING

• Have a hearing loop

• Staff are trained in communicating with people who are deaf or have hearing loss

• Staff are trained in Auslan

• Caption all entertainment (TVs, live shows, performances)

• Have TVs with captioning option

• Have volume controlled phones

• Have visual alerts for emergencies (Include flashing light)

• Have transmitter receivers for hearing aids on tours

• Have a low noise reception areas with hearing loss friendly acoustics and adequate lighting for viewing facial expressions (includes common areas which are free of background noise, background music)

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth

• Use non-slip tiles in the bathroom or slip resistant matting

• Have grab rails in the bathroom

• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways

• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas

• Have step free access to into our business premise

• Have step free access to the conference or function room

• Have lifts with enough space for people using a mobility aid to enter and turn around to use the lift buttons. Buttons are at accessible height.

• Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)

• Have an accessible public toilet which is unlocked

• Have wheelchair access to amusements and activities

• Have a wheelchair/scooter charging station (power point) in an accessible location

• Provide beach matting and beach wheelchairs for people to access the water

• Provide portable commode chairs

• Provide portable ramps

• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed

• Have wheelchair accessible transport options available in the general vicinity (provide information on name of the operator, phone and website link to individual providers for private vehicles, community transport train, mini vans, hire cars, buses, taxis, ferry, tram, light rail etc)

• Have a wheelchair accessible toilet

• Have a wheelchair accessible shower and change room

• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid

• How many Accessible Car Spaces do you have? 6

PHYSICAL - HIGH SUPPORT NEEDS

• Have a bathroom which is fully accessible.

ALLERGIES AND INTOLERANCES

• Trained staff to respond to allergic reactions

• Adhere to The Food Authority requirements for allergy management in food preparation

• Have equipment to respond to anaphylactic shock such as epipens and defibrillator

• Provide toiletries which are chemical and fragrance free (if requested)

• Use organic (chemical and fragrance free) cleaning products

• Use organic (chemical and fragrance free) deodorisers in public areas and rooms