GENERAL ACCESS
• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Accept the Companion Card
• Employ people with disability
• Trained staff in disability awareness
• Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
• Have measurements of key access points and features such as doorway widths, bed heights and circulation spaces, available upon request.
• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.
COMMUNICATION
• Use Plain English / easy read signage and information (includes menus and emergency information)
• Trained staff in communicating with people with learning or behavioural challenges
VISION
• Provide information in large print
• Provide digital communication materials (hard copy information is also available on line)
• Use easy read fonts in our signage and communication materials (Helvetica and Arial)
• Have an appropriate area for toileting an assistance dog
• Have handrails on all our stairways
• Have effective lighting throughout facility.
HEARING
• Staff are trained in communicating with people who are deaf or have hearing loss
• Staff are trained in Auslan
• Have TVs with captioning option
• Have volume controlled phones
PHYSICAL - MOBILITY
• Use non-slip tiles in the bathroom or slip resistant matting
• Have grab rails in the bathroom
PHYSICAL - WHEELCHAIR
• Have step free outdoor pathways
• Have step free access to into our business premise
• Have step free access to the conference or function room
• Have an accessible public toilet which is unlocked
• Have wheelchair access to amusements and activities
• Provide beach matting and beach wheelchairs for people to access the water
• Provide portable hoist
• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed
• Have a wheelchair accessible toilet
• Provide wheelchair access to pool
• Provide wheelchair access to gym
• Have a pool ramp/hoist enabling entry into pool
• Provide a low height counter suitable for a person using a wheelchair or a person of small stature
• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid
• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, & BBQ)
• Have 2 accessible car parking spaces
ALLERGIES AND INTOLERANCES
• Trained staff to respond to allergic reactions
• Have equipment to respond to anaphylactic shock such as epipens and defibrillator