Mackay ARC

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Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - Mobility
  • Physical - Wheelchair
  • Physical - High support needs
  • Allergies and Intolerances
  • Store image
  • A straight concrete road flanked by green grass and trees. On the right, a concrete structure displays facility signage. Additional concrete signages, including one directing to Aquatics, are adjacent. Trees, street lights, and benches line the left side. Further ahead, a low-set building comes into view.
  • A road with parking on both sides. To the left, cars are parked, occupying several spaces. On the right, accessible parking slots with blue wheelchair signs and yellow diagonal lines are visible. A bus and a grey vehicle are currently parked. Trees and a fence border the right side, and behind is an aquatic centre. Tall street lights are visible.
  • A concrete road with pedestrian markings leads to a low-rise building with a white roof, featuring a step-free ramp. Yellow truncated domes mark both ends of the lane. Road signs line the road edge. Bike racks, a bench chair, and tall street lights are visible on the far left. Trees and trimmed shrubs are on the right.
  • On the left is a low-rise facility building with an extended white roof. Tables, chairs, and rubbish bins are under the shade, along with bike racks positioned in front of a tree and grass. To the right, vehicles parked in the car park are visible. Trees line the front and sides, with a retractable banner in place.
  • In a learners' pool, a ramp with handrails and stairs facilitates access. A pool hoist sits on the left side near the deck. Tables and chairs are arranged by the cafe on the opposite side. A metal fence and trees border the right. Caution signs and a white overflow grid surround the pool. The ceiling boasts a white corrugated design.
  • In the centre of a well-maintained grass area are shade structures with picnic tables. On the left, a learners' pool with a ramp and handrails is watched by a lifeguard in an orange uniform. To the right, another shade structure accompanies a 25m 6-lane pool. The area is enclosed by a metal fence.
  • A 25m 6-lane pool features a ramp and stairs with handrails for entry. Diving pools line the opposite side of the deck. Colourful floating rope lanes divide the pool. Movable tables and chairs are positioned on the left pool deck, with blue banners hanging across. Chairs, safety banners, and warning signs are visible on the right. The ceiling has a white corrugated design, while metal railings adorn the upper wall.
  • A 25m 6-lane pool has a ramp and stairs with handrails for entry. Diving boards with covers line the raised pool deck on the right. Colourful floating rope lanes divide the pool, with blue banners hanging across. Chairs, safety cones, and warning signs are visible on the right. The ceiling has a white corrugated design, while metal railings adorn the upper wall. Further right, shaded structures are positioned on a grass area.
  • A 50m 10-lane pool boasts a ramp and stairs with handrails for entry. Diving boards with blue covers line both sides of the raised pool deck. Colourful floating rope lanes divide the pool, with white triangle banners hanging across. Far right, tiered seating sits under a shade structure. The pool deck features safety warnings on the concrete floor.
  • A 50m 10-lane pool features a ramp and stairs with handrails for entry. Diving boards with blue covers line both sides of the raised pool deck. Colourful floating rope lanes divide the pool, with white triangle banners hanging across. Tiered seating under a shade structure is positioned far left. Safety warnings adorn the concrete pool deck. Tall street lights illuminate the area.
  • An accessible ramp with handrails, featuring yellow truncated domes at both ends. To the left stands a large movable blackboard with lines. On the right, a glass window is fixed to a wall painted in blue and grey. The white ceiling displays a corrugated design illuminated by lights. A metal fence borders the left, with visible vehicles parked alongside neatly trimmed shrubs.
  • An enclosed area with expansive glass windows providing a view of the pool. An L-shaped table against the wall holds a microphone, laptop, printer, and other accessories, with two chairs tucked underneath. Outside, the 50m pool features diving boards on the pool deck and floating ropes. Tiered seating under a shaded structure is also visible.
  • Two accessible toilets with grey doors. The wall displays multiple colours. A swimming pace clock is mounted on the upper wall. Signages and posters are also affixed to the wall.
  • A life-sized changing bench is positioned on the left, with a hoist hanging from the ceiling above. Adjacent is a shower equipped with curtains, handrails, and a foldable bench chair. To the right is an ambulant toilet bowl with hand grabs, a tissue dispenser, and a rubbish bin. Handrails are mounted on the wall, next to a collapsible partition and another rubbish bin. The floor has brown tiles, while the ceiling and wall feature a wooden design and posters, with the ceiling in white.
  • Two aquatic wheelchairs are positioned against a wall with a timber design, equipped with outdoor showers. A yellow spine board is hung on the outer wall to the left, near a signage. The outer wall has a blue and green finish.
  • On the pool deck, a Pelican Hoist and an aquatic wheelchair are positioned. The pool features a ramp entry with handrails and stairs. To the right, there's an open space with shade structures on green grass. On the left, a metal fence borders trees. At the far end of the pool, changing facilities and a toilet block are present. Safety warning signs are visible on the floor.
  • On the pool deck, a Pelican Hoist and an aquatic wheelchair are positioned. The pool features a ramp entry with handrails and stairs. Diving boards with blue covers line the raised pool deck on the right. Behind the pool, tiered seating with shade is present, alongside a pool mat dispenser. The area is surrounded by green grass and a metal fence.
  • A straight concrete pathway veers left towards an open steel gate leading to the athletic field. A banner is attached to the gate. The field is a mix of green grass and rust-hued synthetic rubber, enclosed by a metal chain fence. To the right is a car park. A directional sign and an orange safety cone are placed between the pathway and the parking on the grass. Building structures are visible in the distance.
  • The Clubhouse is a low-rise building with a multi-coloured facade, situated in an elevated section of the athletic field. A ramp with handrails is positioned on the left, and steps with a ramp are on the right. The building's concourse features an elevated front with bricks, green grass, and metal railings. Two large rubbish bins are positioned to the right. Tall athletic field light posts are strategically placed.
  • The clubhouse has a ramp with handrails and yellow truncated domes. It's a low-rise building with a multi-coloured facade and a solar panel. Steps with handrails are on its right. Green grass surrounds the area, with a grass mower on the left. Trees and athletic field lights are also visible.
  • The Clubhouse wall is painted in blue, yellow, and orange, with large tinted glass windows. A door is on the left, and the main entrance is on the right. Green grass and trees surround the building, along with tall athletic field lights.
  • The Clubhouse is a low-rise facility with extended roofing, multi-coloured outer walls, and glass windows and doors. Two yellow doors on the right lead to the toilet, with a first aid room and utility room beside them. A fire extinguisher is mounted on the walls. Well-manicured grass lines the front.
  • The athletic field features a 400m track of rust-hued synthetic rubber with white line markings. A chain fence and a concrete path enclose the area. On the right is a metal batting cage with nets. An open field of green grass is in the middle of the track. Tall athletic field lights are strategically positioned.
  • A room with white walls, a white ceiling, and timber flooring, featuring glass doors. A wooden table sits in the middle. On the right, a counter holds a food display rack and a coffee maker. A ceiling fan is mounted above. The athletic field is visible from outside the room.
  • An enclosed area with large glass windows offers a view of the athletic field outside. An L-shaped table against the wall holds a microphone, computer, and telephone, with three chairs tucked underneath. Accessories are stored under the table. The wall and ceiling are both white.
  • The athletic field has a 400m track of rust-hued synthetic rubber with white line markings. A chain fence and concrete path enclose the area. On the right is a metal batting cage with nets. A green grass field is in the middle of the track. Tall athletic field lights are strategically placed. The Clubhouse is positioned slightly elevated on the left.
  • Tables and chairs for exterior dining are placed on a paved area in front of the cafe entrance. A wide serving counter with a glass window is visible. The left internal wall has a timber finish. The cafe name sign is attached to the left side. A ticketed entry turnstile and a folding security shutter are positioned to the right of the doorway. A fire extinguisher is mounted on the external wall alongside the entrance. The concrete exterior is painted white, with blue and grey trim accents.
  • On the left, a reception desk with a wooden front displays a prominent entry condition poster. A staff member stands at a computer. To the right, turnstile gates are visible. Nearby, a small café features an ice cream freezer and a yellow sign. Moveable tables and chairs are arranged. On the right, a retail area showcases swimming goggles and accessories. Further ahead, guests stand under shade structures.
  • The Swell Cafe displays a grey and white brick facade with a central banner and an ice cream freezer. Inside, food display racks adorn the counter. Wall decorations enhance the ambience. A hot drink dispenser with stacked paper cups is situated on the right. A large banner and a child's high chair are against the wall. A yellow signage is also placed in front.ambi
  • In the centre of an open area lies a pool with a ramp, stairs, and handrails. A metal fence borders the left, accompanied by trees. On the right, shade structures cover picnic tables set on well-maintained green grass. The white corrugated ceiling contrasts with safety banners on the walls. Guests swim while a lifeguard watches over.
  • Store image
  • Store image

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Accept the Companion Card
• Employ people with disability
• Trained staff in disability awareness
• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
• Ask all visitors if there are any specific needs to be met
• Have a place to store mobility and/or medical equipment

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service
• Use Plain English / easy read signage and information (includes menus and emergency information)
• A quiet space is available at the venue/ facility
• Provide clear, concise internal and external directional signage throughout our facility.

VISION

• Have Braille and tactile signage on all information and paths of travel
• Provide information in large print
• Use easy read fonts in our signage and communication materials (Helvetica and Arial)
• Have an appropriate area for toileting an assistance dog
• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)
• Have effective lighting throughout facility.
• Tactile tiles prior to steps and other hazards

HEARING

• Have a hearing loop
• Have TVs with captioning option
• Have visual alerts for emergencies (Include flashing light)
• Have a low noise reception areas with hearing loss friendly acoustics & adequate lighting for viewing facial expressions

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth
• Use non-slip tiles in the bathroom or slip resistant matting
• Have grab rails in the bathroom

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways
• Have step free access to the conference or function room
• Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)
• Have an accessible public toilet which is unlocked
• Provide portable hoist
• Have a wheelchair accessible toilet
• Have a wheelchair accessible shower and change room
• Provide wheelchair access to pool
• Have a pool ramp/hoist enabling entry into pool
• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid
• Changing Places change room

PHYSICAL - HIGH SUPPORT NEEDS

• Have a Changing Places or Lift & Change toilet with a hoist and adult change table

ALLERGIES AND INTOLERANCES

• Modify our cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)
• Trained staff to respond to allergic reactions
• Adhere to The Food Authority requirements for allergy management in food preparation