GENERAL ACCESS
• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Accept the Companion Card
• Employ people with disability
• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.
• Accept assistance animals (please pre-book visit)
• Business location & “how to get here”, including public transport details found on the Lone Pine Website
COMMUNICATION
• Use Cérge as our digital concierge to support personalised customer service
• Use Plain English / easy read signage and information (includes menus and emergency information)
• Provide clear, concise internal and external directional signage throughout your facility.
VISION
• Have an appropriate area for toileting an assistance dog
• Provide access for assistance dogs (please pre-book)
• Have effective lighting throughout facility.
• Due to the natural landscape some areas are shaded or have lower lighting to accommodate for nocturnal animals.
PHYSICAL - MOBILITY
• Use floors/coverings which are slip resistant, firm and smooth
• Use non-slip tiles in the bathroom or slip resistant matting
• Provide seating in common areas.
PHYSICAL - WHEELCHAIR
• Have step free access to into our business premise
• Have step free access to the conference or function room
• Have step free outdoor pathways available to avoid steps
• Have a wheelchair accessible toilet
• Have a wheelchair accessible shower and change room
• Have wheelchair accessible transport options available in the general vicinity
• Have wheelchairs available for hire which can be pre-booked or hired on the day
ALLERGIES AND INTOLERANCES
• Adhere to The Food Authority requirements for allergy management in food preparation
• Modify our cooking and cleaning practices to cater for people with food allergies or chemical intolerances
• Trained First Aid staff to respond to allergic reactions and designated First Aid room
• Have equipment to respond to anaphylactic shock including a defibrillator
• Emergency procedures in place to respond to anaphylactic shock