Lone Pine Koala Sanctuary


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Access Guide

  • General Access
  • Communication
  • Vision
  • Physical - Mobility
  • Physical - Wheelchair
  • Allergies and Intolerances

GENERAL ACCESS

 Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
 Accept the Companion Card
 Employ people with disability
 Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
 Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.
 Accept assistance animals (please pre-book visit)
 Business location & “how to get here”, including public transport details found on the Lone Pine Website

COMMUNICATION

 Use Cérge as our digital concierge to support personalised customer service
 Use Plain English / easy read signage and information (includes menus and emergency information)
 Provide clear, concise internal and external directional signage throughout your facility.

VISION

 Have an appropriate area for toileting an assistance dog
 Provide access for assistance dogs (please pre-book)
 Have effective lighting throughout facility.
 Due to the natural landscape some areas are shaded or have lower lighting to accommodate for nocturnal animals.

PHYSICAL - MOBILITY

 Use floors/coverings which are slip resistant, firm and smooth
 Use non-slip tiles in the bathroom or slip resistant matting
 Provide seating in common areas.

PHYSICAL - WHEELCHAIR

 Have step free access to into our business premise
 Have step free access to the conference or function room
 Have step free outdoor pathways available to avoid steps
 Have a wheelchair accessible toilet
 Have a wheelchair accessible shower and change room
 Have wheelchair accessible transport options available in the general vicinity
 Have wheelchairs available for hire which can be pre-booked or hired on the day

ALLERGIES AND INTOLERANCES

 Adhere to The Food Authority requirements for allergy management in food preparation
 Modify our cooking and cleaning practices to cater for people with food allergies or chemical intolerances
 Trained First Aid staff to respond to allergic reactions and designated First Aid room
 Have equipment to respond to anaphylactic shock including a defibrillator
 Emergency procedures in place to respond to anaphylactic shock