Lone Pine Koala Sanctuary

Access Guide

General Access
Communication
Vision
Physical - Mobility
Physical - Wheelchair
Allergies and Intolerances

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.

• Accept the Companion Card

• Employ people with disability

• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).

• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.

• Accept assistance animals (please pre-book visit)

• Business location & “how to get here”, including public transport details found on the Lone Pine Website

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service

• Use Plain English / easy read signage and information (includes menus and emergency information)

• Provide clear, concise internal and external directional signage throughout your facility.

VISION

• Have an appropriate area for toileting an assistance dog

• Provide access for assistance dogs (please pre-book)

• Have effective lighting throughout facility.

• Due to the natural landscape some areas are shaded or have lower lighting to accommodate for nocturnal animals.

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth

• Use non-slip tiles in the bathroom or slip resistant matting

• Provide seating in common areas.

PHYSICAL - WHEELCHAIR

• Have step free access to into our business premise

• Have step free access to the conference or function room

• Have step free outdoor pathways available to avoid steps

• Have a wheelchair accessible toilet

• Have a wheelchair accessible shower and change room

• Have wheelchair accessible transport options available in the general vicinity

• Have wheelchairs available for hire which can be pre-booked or hired on the day

ALLERGIES AND INTOLERANCES

• Adhere to The Food Authority requirements for allergy management in food preparation

• Modify our cooking and cleaning practices to cater for people with food allergies or chemical intolerances

• Trained First Aid staff to respond to allergic reactions and designated First Aid room

• Have equipment to respond to anaphylactic shock including a defibrillator

• Emergency procedures in place to respond to anaphylactic shock