Lakeside Leisure Centre Raymond Terrace

Access Guide

General Access
Communication
Vision
Hearing
Physical - Mobility
Physical - Wheelchair
Allergies and Intolerances

A paved road on the left with parked cars in the distance, lined with street lamps and trees, including palm trees. On the right, a grassy area is enclosed by a chain-link fence, featuring a structure with a blue roof and white poles. The background includes more trees and a few buildings.

A parking area with several cars is visible. On the left, a white car is parked near a building with a blue and beige facade. In the centre, a few more cars are parked, with palm trees and greenery nearby. On the right, a green building is visible, and the parking area extends into the distance. The ground is paved with marked parking spaces and a pedestrian crossing.

A car park with three cars parked in designated spaces on the left. A blue building with a sign reading "Leisure" is in the centre, surrounded by lush greenery and palm trees. On the right, there are several rubbish bins and a few more palm trees lining the road. The ground is paved, and there are streetlights along the road.

A leisure centre with a blue exterior is on the left, featuring a glass entrance and a motorcycle parked nearby. The building is surrounded by landscaped greenery, including bushes and small trees. A concrete path leads to the entrance, curving through the garden. On the right, there are more plants and a few palm trees in the background. A metal bike rack is visible near the path. The area is well-lit by a streetlamp.

A leisure centre entrance with a reception area on the right, featuring a counter displaying swimming accessories from brands like Zoggs and Speedo. Behind the counter are blue doors labelled "Fire Hose Reel" and "Manager". On the left, a turnstile gate with "No Entry" and "Push to Enter" signs. The background shows glass walls with posters and a view into the facility. The ceiling has exposed ductwork and spotlights, and the floor is carpeted in dark tones.

A café area with a blue-themed counter on the right, displaying various swimming accessories and snacks. Behind the counter are shelves with products. In the centre, there are tables and chairs with a woven design. On the left, there are ice cream freezers branded "Peters" and a wall of windows. Above, a television is mounted near a mesh barrier. The floor is carpeted in a dark blue pattern.

A spacious indoor area with a blue-themed reception desk on the right, displaying various swimming products. In the centre, there are tables and chairs for seating. The left side features large glass doors and windows with signage, allowing natural light to enter. Above, a netted mezzanine level is visible. The ceiling has recessed lighting and a large white air duct. The floor is carpeted in shades of blue and grey.

Inside a café with a blue carpeted floor. On the left, there's a glass entrance with natural light streaming in. In the centre, a counter with a plant on top and a snack display below. Behind it, a refrigerator stocked with drinks. On the right, a seating area with black chairs and tables. Above, a large duct runs along the ceiling. A sign reads "SWELL Café" and a colourful octopus design is visible on the counter.

A café counter with a dark surface and three menus displayed on the front. Behind the counter, there is a display case with pastries and sandwiches. A plant is on the right side. Above, a string of triangular flags hangs, and a sign reads "Eat Good Feel Good." A TV screen on the left shows menu options. Large windows on the left reveal an outdoor area with playground equipment. The ceiling has modern lighting fixtures.

A glass entrance to a swimming pool area with blue-framed doors. On the left, a board displays photos and names of swim teachers at the Lakeside Leisure Centre. Below it, a white wire basket with a red sale sign. On the right, a vertical banner promoting "Float to Survive with GOswim" stands next to the door. Through the glass, a pool with turquoise pipes and aquatic-themed decorations is visible. The floor is grey, and the ceiling has exposed beams and lights.

Indoor swimming pool area with a circular pool in the centre. The floor is concrete with "NO RUNNING" painted in yellow. A sign with pool rules is on the left. Large turquoise ventilation ducts run along the ceiling, which is made of metal and glass panels. Benches and pool equipment are around the perimeter. Bright overhead lights illuminate the space, and colourful decorations hang from the ceiling. Large windows line the walls, providing an outside view.

Indoor swimming pool with a curved edge in the foreground, surrounded by a tiled floor. The ceiling is high with exposed beams and a large inflatable turtle and strawberry hanging from it. On the left, a wall displays "Welcome to the Lakeside Leisure Centre" with benches below. The right side has large windows and a seating area with chairs. A blue duct runs along the ceiling, and colourful bunting is strung across the pool area.

Indoor swimming pool with a tiled floor and a central walkway marked "No Running." On the left, there are lanes with red lane dividers. The right side features a shallow area with a small waterfall. The ceiling has exposed beams and colourful bunting. In the background, there are large windows and a seating area with benches. A blue water slide curves above the pool, and there are various safety and informational signs on the walls.

Indoor swimming pool with clear blue water, marked lanes, and a metal handrail on the right. The pool is surrounded by a concrete floor with safety signs. On the left, there are doors and a notice board. The ceiling features large turquoise ventilation ducts and exposed beams. In the background, there are windows, a seating area, and a small café or reception area. Bunting hangs across the space, adding a decorative touch.

Indoor swimming pool area with a large pool in the centre. The pool has a water feature and is surrounded by a concrete deck. On the left, there are benches and a sign instructing supervision of children. The right side has a railing with a sign indicating shallow water. The ceiling features exposed beams and a large turquoise ventilation duct. Colourful bunting and inflatable decorations hang above. Walls have informational signs and windows.

An indoor swimming pool area with a concrete floor. On the left, there is a blue medical stretcher and a wheelchair. The pool is in the centre, surrounded by a railing, with a ramp leading into the water. Colourful triangular flags hang above the pool. The ceiling is supported by metal beams and features large blue ventilation ducts. In the background, there are large windows and a seating area with tables and chairs.

A public bathroom with white tiled walls and a speckled grey floor. On the left, there is a shower area with a metal grab bar and a foldable seat. In the centre, several signs are displayed on the wall, including a "No Recording Devices" notice. On the right, there is a toilet with a grab bar and a toilet paper dispenser. A white ceiling with a light fixture is visible.

A spacious, accessible bathroom with white tiled walls and a speckled grey floor. On the left, there's a sink with a mirror above it, a soap dispenser, and a white chair. A toilet with grab rails is in the centre. On the right, a white bench is attached to the wall. Several informational signs are posted above the toilet. The ceiling has exposed ductwork and lighting fixtures.

A glass entrance with blue frames leads to an outdoor pool area. On the left, a large window shows poolside loungers and a grassy area with trees. In the centre, the glass door has an exit sign above it and opens to a path lined with palm trees. On the right, a counter holds a red lifeguard cap, a bottle of sunscreen, and a radio. The floor is concrete, and the ceiling is made of transparent panels.

Outdoor seating area with red chairs and tables on the right, under a covered patio. A large fan and a potted plant are on the left. In the background, a playground with blue shade sails and green grass is visible. A building with a sign reading "Tenpin Bowling" is in the distance, with a sunset sky behind it. The ground is concrete, and there are trees and bushes around the area.

A playground with a slide and climbing structure on the right, featuring a green and blue colour scheme. In the centre, there are swings and a hammock under a large triangular shade sail. The ground is covered with a rubber safety surface in green and blue patterns. On the left, there is a concrete path and some palm trees. In the background, a fenced area with a pool and more shade structures is visible, along with more trees and grass.

Concrete pathways surround a swimming pool in the centre, with lane markers visible. On the left, several tall palm trees stand beside a red bin. To the right, a metal-framed shelter with benches is situated on the grass. In the background, there are blue shade structures and a line of trees. The area is well-lit with outdoor lights.

Outdoor swimming pool with clear blue water, divided into lanes marked as "Fast Lane," "Medium Lane," and "Slow Lane." A metal handrail leads into the pool. Surrounding the pool is a concrete deck with a red mat near the entrance. In the background, there are green lawns, trees, and blue shade structures. Benches and a covered seating area are visible on the right. The sky is overcast, and pool lights are on.

An outdoor swimming pool with multiple lanes, each marked with signs for different speeds: "Slow Lane," "Medium Lane," and "Fast Lane." The pool is surrounded by a concrete deck. On the left, there are palm trees and a grassy area. In the background, there are covered seating areas and trees. The pool has metal handrails and a red mat at the entrance. Overhead lights illuminate the area.

An outdoor swimming pool with multiple lanes, marked by red and white lane dividers. Signs reading "FAST LANE" and "SQUAD" are positioned at the pool's edge. On the left, there are white lounge chairs and a building with large windows. Palm trees and grassy areas surround the pool. Tall floodlights illuminate the area, and a grey, overcast sky is visible. The pool deck is made of concrete, with warnings like "Do Not Dive" and "Caution Shallow Water" written on the tiles.

An outdoor swimming pool with multiple lanes, surrounded by a metal railing. The pool area is bordered by a concrete deck. On the left, there are palm trees and a building with large windows, possibly a facility or changing rooms. In the background, more palm trees and a grassy area are visible. Tall light poles illuminate the scene.

Outdoor swimming pool with clear blue water, surrounded by metal railings. The pool has lane dividers and a marked depth of 1.5 metres. On the right, a modern building with large windows and a few white lounge chairs is visible. Palm trees are scattered around the area, and a tall light pole is illuminated. The ground is paved with light-coloured tiles.

An outdoor swimming pool with eight lanes, each marked by a starting block. The pool is surrounded by a concrete deck. On the left, there are palm trees and a grassy area with benches. In the background, a building with large windows is visible. The sky is overcast with a hint of sunset on the horizon. Tall floodlights illuminate the area.

An outdoor swimming pool with marked lanes stretches into the distance. On the left and right, there are diving blocks labelled with numbers and "No Diving" signs. The pool is surrounded by a tiled deck with a "Caution - Deep Water" warning. In the background, palm trees and a building with large windows are visible. The sky is overcast with a hint of sunset colours. Benches and shaded areas are on the left, and a grassy area is visible beyond the pool.

An outdoor swimming pool with multiple lanes, each marked with "No Diving" signs. The pool is surrounded by a concrete deck with metal handrails on the right. On both sides, there are covered walkways with green roofs. In the background, there are grassy areas with trees and blue shade structures. Palm trees are visible near the horizon, with a sunset casting a warm glow. The pool's depth is marked as 1.8 metres.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.

• Accept the Companion Card

• Employ people with disability

• Trained staff in disability awareness

• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)

• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)

• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).

• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.

• Provide a detailed map (‘Mobility Map’) of your facility, which includes accessible features and identifies any existing access barriers.

COMMUNICATION

• Use Plain English / easy read signage and information (includes menus and emergency information)

• Trained staff in communicating with people with learning or behavioural challenges

VISION

• Provide information in large print

• Provide digital communication materials (hard copy information is also available on line)

• Use easy read fonts in our signage and communication materials (Helvetica and Arial)

• Have handrails on all our stairways

• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)

• Have effective lighting throughout facility.

• Have tactile tiles prior to steps, ramps, jetties, piers and other hazards.

HEARING

• Have telephones which are compatible with hearing aids

• Have TVs with captioning option

• Have volume controlled phones

• Have visual alerts for emergencies (Include flashing light)

• Have a low noise reception areas with hearing loss friendly acoustics and adequate lighting for viewing facial expressions (includes common areas which are free of background noise, background music)

PHYSICAL - MOBILITY

• Use non-slip tiles in the bathroom or slip resistant matting

• Have grab rails in the bathroom

• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways

• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas

• Have step free access to into our business premise

• Have step free access to the conference or function room

• Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)

• Have wheelchair access to amusements and activities

• Provide beach matting and beach wheelchairs for people to access the water

• Provide portable hoist

• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed

• Have wheelchair accessible transport options available in the general vicinity (provide information on name of the operator, phone and website link to individual providers for private vehicles, community transport train, mini vans, hire cars, buses, taxis, ferry, tram, light rail etc)

• Have a wheelchair accessible toilet

• Have a wheelchair accessible shower and change room

• Provide wheelchair access to spa

• Provide wheelchair access to pool

• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid

• Have 5 accessible car parking spaces

ALLERGIES AND INTOLERANCES

• Trained staff to respond to allergic reactions

• Adhere to The Food Authority requirements for allergy management in food preparation

• Have equipment to respond to anaphylactic shock such as epipens and defibrillator

• Provide toiletries which are chemical and fragrance free (if requested)