Knox Leisureworks

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Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - Mobility
  • Physical - Wheelchair
  • Physical - High support needs
  • Allergies and Intolerances
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  • Knox Leisureworks is a low-set building with grey-painted walls. The brand name and logo can be seen on the outside walls of the venue. A bicycle parking rack is accessible at the concrete pathway just before the main entrance door of the facility.
  • Motorcycles can also be parked in the accessible parking spaces in front of the facility. A number of trees with dense foliage can be found in front of the Knox Leisureworks building, as well as a landscape with ornamental shrubs. Half of the two-storey entrance building is made of glass walls.
  • A white car is parked in one of the accessible parking spaces beside the sidewalk and directly opposite the main entry point of Knox Leisureworks. At the individual parking spaces is an accessible parking sign for persons with disabilities.
  • Entrance to the gym room of Knox Leisureworks is an automatic glass door. The right glass door has a beating heart icon with the word cardio, while the left glass door has a dumbbell lifting icon with the word strength. Right outside the automatic glass door is a fridge for ice creams.
  • The reception desk at Knox Leisureworks is highlighted in yellow, blue, and grey colors. Two ladies wearing black polo shirts are busy with their computers after welcoming the guests. Cold drinks, string bags, and other materials for purchase are displayed in the reception area.
  • Adjacent to the gym room is a push-or-pull door with a metal handle that leads to a seating area and entrance ramp inside Knox Leisureworks. Attached to the entire wall is a collage of images that shows the history of the venue for about 50 years.
  • A ramp with a metal handle going down the pool area helps people with mobility disabilities easily access the Knox Leisureworks pool area. The starting section of the ramp can be distinguished by nude tiles with slightly elevated circles for friction.
  • A two-way, slightly steep ramp with metal handrails is accessible inside Knox Leisureworks to allow persons with mobility disabilities freely move into spaces inside the venue. The ramp is situated right after the two blue lockers and the non-automated glass doors as the entry point of the area.
  • A large green frog with large red eyes and a long tongue that serves as a sliding area for kids is placed upon the edge of a pool. Different cones hanging by the lamp posts in the middle of the pool are also added. A Pink tube that splashes water out in different directions creates a fountain-like flow of water.
  • Adults are enjoying the Warm Water pool with a maximum depth of 1.6 meters. The pool has a hoist directly opposite the ramp located on the right side of the pool. Yellow plastic chairs for resting after swimming can be utilized around the area.
  • A white hoist sling is accessible to persons with mobility disabilities so that they can enjoy the Warm Water pool. The hoist sling can lift a person with a mobility disability up and down into the pool.
  • Besides the ramp is a large signboard with blue medium font text that indicates the pool is for rehabilitation and gentle exercise. Splashing, jumping, lamp swimming, and play equipment are not allowed. Children below 10 years old must be accompanied by adults at all times.
  • 50-meter pool with a 1.8-meter depth and 1-meter shallow point at Knox Leisureworks have lanes that are separated by yellow floating ropes. The pool has a ramp and a pool ladder as the main entry and exit points in the pool. Different colors of chairs and benches are available for use around the pool. A great painting of a swimming person can be seen on the upper middle of the wall at the 50-meter pool.
  • Top view of the ramp at the Program Pool with a 1-meter depth. The pool is enjoyed by kids and parents. Yellow chairs with bags and people sitting at long benches can be found around the pool.
  • Aquatic wheelchairs accessible at Knox Leisureworks. The aquatic wheelchairs have black and grey wheels, a white equipment framework, and blue cloth covering the seat and back areas.
  • Close to the pool hall is a Unisex changing room. The room can be distinguished by black-painted door edges, a blue and red button with an accessibility sign, and a blue sign directly above the dark grey section of the wall. The corridor next to it leads to the toilet room.
  • Entry point of the change rooms at Knox Leisureworks. Besides the entry point of the changing rooms are two sets of blue lockers and a rubbish bin. The changing rooms have neon green doors and a shower sign placed on the wall.
  • Unisex Toilet RH & Shower sign placed on the white wall beside the grey door. A portion of the wall inside the toilet and shower room shows white tiles and a tissue holder.
  • Unisex toilet rooms at Knox Leisureworks shows handheld shower hoses, a rectangular beige seat with lines, and metal grab bars that can be helpful for persons with mobility disabilities.
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GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Accept the Companion Card
• Trained staff in disability awareness
• Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service
• Use Plain English / easy read signage and information (includes menus and emergency information)
• Trained staff in communicating with people with learning or behavioural challenges

VISION

• Provide digital communication materials (hard copy information is also available on line)
• Use easy read fonts in our signage and communication materials (Helvetica and Arial)
• Have handrails on all our stairways
• Have effective lighting throughout facility.

HEARING

• Caption all entertainment (TVs, live shows, performances)
• Have TVs with captioning option
• Have volume controlled phones
• Have visual alerts for emergencies (Include flashing light)

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth
• Have grab rails in the bathroom
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways
• Have step free access to into our business premise
• Have step free access to the conference or function room
• Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)
• Have an accessible public toilet which is unlocked
• Have wheelchair accessible transport options available in the general vicinity (provide information on name of the operator, phone and website link to individual providers for private vehicles, community transport train, mini vans, hire cars, buses, taxis, ferry, tram, light rail etc)
• Have a wheelchair accessible toilet
• Have a wheelchair accessible shower and change room
• Provide wheelchair access to pool
• Provide wheelchair access to gym
• Have a pool ramp/hoist enabling entry into pool
• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid
• Have eight wheelchair accessible parking space with wheelchair accessible signage clearly displayed

PHYSICAL - HIGH SUPPORT NEEDS

• Have a bathroom which is fully accessible.

ALLERGIES AND INTOLERANCES

• Trained staff to respond to allergic reactions
• Adhere to The Food Authority requirements for allergy management in food preparation
• Have equipment to respond to anaphylactic shock such as epipens and defibrillator