GENERAL ACCESS
• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Accept the Companion Card
• Trained staff in disability awareness
• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
• Have measurements of key access points accessible from Virtual Tour
COMMUNICATION
• Use Cérge as our digital concierge to support personalised customer service
• Use Plain English / easy read signage and information (includes menus and emergency information)
• A quiet space is available at the venue/ facility
VISION
• Provide information in large print
• Have an appropriate area for toileting an assistance dog
• Have information about venue in audio format (Cérge Audio Guide)
• Have effective lighting throughout facility.
HEARING
• Have TVs with captioning option
• Have visual alerts for emergencies (Include flashing light)
• Have a low noise reception areas with hearing loss friendly acoustics
PHYSICAL - MOBILITY
• Use non-slip tiles in the bathroom or slip resistant matting
• Have grab rails in the bathroom
PHYSICAL - WHEELCHAIR
• Have step free access to the conference or function room
• Have a wheelchair accessible toilet
• Have a wheelchair accessible shower and change room
• Accessible BBQ Areas in Camp Sites