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Ivory's Rock

Access Guide

General Access
Communication
Vision
Hearing
Physical - Mobility
Physical - Wheelchair

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.

• Accept the Companion Card

• Trained staff in disability awareness

• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)

• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).

• Have measurements of key access points accessible from Virtual Tour

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service

• Use Plain English / easy read signage and information (includes menus and emergency information)

• A quiet space is available at the venue/ facility

VISION

• Provide information in large print

• Have an appropriate area for toileting an assistance dog

• Have information about venue in audio format (Cérge Audio Guide)

• Have effective lighting throughout facility.

HEARING

• Have TVs with captioning option

• Have visual alerts for emergencies (Include flashing light)

• Have a low noise reception areas with hearing loss friendly acoustics

PHYSICAL - MOBILITY

• Use non-slip tiles in the bathroom or slip resistant matting

• Have grab rails in the bathroom

PHYSICAL - WHEELCHAIR

• Have step free access to the conference or function room

• Have a wheelchair accessible toilet

• Have a wheelchair accessible shower and change room

• Accessible BBQ Areas in Camp Sites

Cérge | Ivory's Rock Accessibility Access Guide