Ivory's Rock


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Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - Mobility
  • Physical - Wheelchair

GENERAL ACCESS

 Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
 Accept the Companion Card
 Trained staff in disability awareness
 Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
 Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
 Have measurements of key access points accessible from Virtual Tour

COMMUNICATION

 Use Cérge as our digital concierge to support personalised customer service
 Use Plain English / easy read signage and information (includes menus and emergency information)
 A quiet space is available at the venue/ facility

VISION

 Provide information in large print
 Have an appropriate area for toileting an assistance dog
 Have information about venue in audio format (Cérge Audio Guide)
 Have effective lighting throughout facility.

HEARING

 Have TVs with captioning option
 Have visual alerts for emergencies (Include flashing light)
 Have a low noise reception areas with hearing loss friendly acoustics

PHYSICAL - MOBILITY

 Use non-slip tiles in the bathroom or slip resistant matting
 Have grab rails in the bathroom

PHYSICAL - WHEELCHAIR

 Have step free access to the conference or function room
 Have a wheelchair accessible toilet
 Have a wheelchair accessible shower and change room
 Accessible BBQ Areas in Camp Sites