GENERAL ACCESS
• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Accept the Companion Card
• Employ people with disability
• Trained staff in disability awareness
• Ask all visitors if there are any specific needs to be met
• Website meets WCAG 2.0 accessibility standards (https://www.w3.org/WAI/standards-guidelines/wcag/)
• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
• Provide a detailed map (‘Mobility Map’) of your facility, which includes accessible features and identifies any existing access barriers.
• Have measurements of key access points accessible from Virtual Tour
COMMUNICATION
• Use Plain English / easy read signage and information (includes menus and emergency information)
• A quiet space is available at the venue/ facility
• Trained staff in communicating with people with learning or behavioural challenges
• Provide clear, concise internal and external directional signage throughout your facility.
VISION
• Have Braille and tactile signage on all information and paths of travel
• Provide information in large print
• Provide information in audio format (includes an audio described map of your venue, audio descs of performances and/ or displays)
• Provide digital communication materials (hard copy information is also available on line)
• Use easy read fonts in our signage and communication materials (Helvetica and Arial)
• Have an appropriate area for toileting an assistance dog
• Have raised tactile buttons in our lifts
• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)
• Have handrails on all our stairways
• Have effective lighting throughout facility.
• Have tactile tiles prior to steps and other hazards.
HEARING
• Have a hearing loop
• Staff are trained in communicating with people who are deaf or have hearing loss
• Have telephones which are compatible with hearing aids
• Have TVs with captioning option
• Have volume controlled phones
• Have visual alerts for emergencies (Include flashing light)
PHYSICAL - MOBILITY
• Use floors/coverings which are slip resistant, firm and smooth
• Use non-slip tiles in the bathroom or slip resistant matting
• Have grab rails in the bathroom
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.
PHYSICAL - WHEELCHAIR
• Have step free outdoor pathways
• Have step free access to into our business premise
• Have step free access to the conference or function room
• Have an accessible public toilet which is unlocked
• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas
• Have a wheelchair accessible toilet
• Have a wheelchair accessible shower and change room
• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid
• 2 Accessible Car Spaces adjacent to the facility
• Changing Places facility