GENERAL ACCESS
• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Employ people with disability
• Trained staff in disability awareness
• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
COMMUNICATION
• Use Cérge as our digital concierge to support personalised customer service
• Use Plain English / easy read signage and information (includes menus and emergency information)
• Trained staff in communicating with people with learning or behavioural challenges
VISION
• Use easy read fonts in our signage and communication materials (Helvetica and Arial)
• Trained staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)
• Have an appropriate area for toileting an assistance dog
PHYSICAL - WHEELCHAIR
• Accessible Beach Matting
• Accessible Beach Chair
• Accessible Bathrooms
• Dedicated Accessible Carparks