Island Charity Swim


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Access Guide

  • General Access
  • Communication
  • Vision
  • Physical - Wheelchair

GENERAL ACCESS

 Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
 Employ people with disability
 Trained staff in disability awareness
 Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).

COMMUNICATION

 Use Cérge as our digital concierge to support personalised customer service
 Use Plain English / easy read signage and information (includes menus and emergency information)
 Trained staff in communicating with people with learning or behavioural challenges

VISION

 Use easy read fonts in our signage and communication materials (Helvetica and Arial)
 Trained staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)
 Have an appropriate area for toileting an assistance dog

PHYSICAL - WHEELCHAIR

 Accessible Beach Matting
 Accessible Beach Chair
 Accessible Bathrooms
 Dedicated Accessible Carparks