Huntly Aquatic Centre


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Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - Mobility
  • Physical - Wheelchair
  • Allergies and Intolerances

GENERAL ACCESS

 Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
 Accept the Companion Card
 Employ people with disability
 Trained staff in disability awareness
 Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
 Provide assistance with booking arrangements

COMMUNICATION

 Use Cérge as our digital concierge to support personalised customer service
 Use Plain English / easy read signage and information (includes menus and emergency information)
 Trained staff in communicating with people with learning or behavioural challenges
 Provide clear, concise internal and external directional signage throughout your facility.

VISION

 Provide digital communication materials (hard copy information is also available on line)
 Use easy read fonts in our signage and communication materials (Helvetica and Arial)
 Have effective lighting throughout facility.

HEARING

 Have volume controlled phones

PHYSICAL - MOBILITY

 Use floors/coverings which are slip resistant, firm and smooth
 Use non-slip tiles in the bathroom or slip resistant matting
 Have grab rails in the bathroom

PHYSICAL - WHEELCHAIR

 Have step free outdoor pathways
 Have step free access to into our business premise
 Have step free access to the conference or function room
 Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)
 Have an accessible public toilet which is unlocked
 Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas.
 Have a wheelchair accessible toilet
 Have a wheelchair accessible shower and change room
 Provide wheelchair access to pool
 Provide wheelchair access to gym
 Have a pool ramp/hoist enabling entry into pool
 Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid
 Provide a low height counter suitable for a person using a wheelchair or a person of small stature
 Have 1 allocated accessible car space

ALLERGIES AND INTOLERANCES

 Trained staff to respond to allergic reactions