Hotel X

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Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - Mobility
  • Physical - Wheelchair
  • Physical - High support needs
  • Allergies and Intolerances
  • On the left, there is a black cabinet next to a doorway with a blue exit sign above it. On the right, there are large floor-to-ceiling windows with a view of a balcony featuring a tiled floor, black metal tables and chairs, and a large tree with green leaves. In the foreground, there is a round table with a white tablecloth and grey chairs. The floor has a striped carpet in shades of grey and beige, and the ceiling is white with recessed lighting and ventilation panels.
  • On the left, there is a pavement with a tree and a small garden bed. A building with large glass windows and a grey canopy extends along the pavement. On the right, a covered driveway with a yellow and black speed bump leads into a building. The middle features a large glass window with curtains inside. The foreground has a grey concrete floor, and the ceiling above the driveway has recessed lighting. The background includes more buildings and a glimpse of the street.
  • On the left, there are several potted plants, including cacti, placed in white planters near a glass door. On the right, a large white column stands next to a tree in a blue planter. In the middle, there is a glass entrance with automatic sliding doors and a sign above that reads "HOTEL" in large letters. The foreground has a speckled concrete floor, and the ceiling above the entrance is white with recessed lighting. The background includes a reception desk and a lit interior.
  • On the left, there is a pavement with a tree and a building with large glass windows. On the right, a revolving glass door leads into the building, with a large black planter containing a tall cactus next to it. In the middle, the entrance area has a speckled grey floor and a glass facade. The background includes the building's interior with visible furniture and lighting. The ceiling above the entrance is grey with recessed lights.
  • On the left, there is a large black planter with tall green cacti next to a glass wall. On the right, another identical black planter with tall green cacti is positioned next to the glass wall. In the middle, a revolving glass door serves as the entrance to the building. The foreground has a grey speckled floor, and the ceiling above the entrance is grey with recessed lighting. The background includes the building's interior with visible furniture and lighting.
  • On the left, there is a staircase with black railings leading to an upper floor, and a seating area with red chairs and a wooden table. On the right, there are several reception desks with yellow accents and a wall with a geometric pattern. In the middle, there are two yellow stools and a black and white rug. The foreground has a speckled grey floor, and the ceiling is grey with recessed lighting and large yellow-lit panels. The background includes more seating areas and decorative elements.
  • On the left, there is a lift with a control panel and a sign listing floor information. Next to it is a reception desk with a computer and a decorative globe. On the right, there are large floor-to-ceiling windows with a view of the street outside. In the middle, three white podiums with black accents and gold plates are positioned in front of a wall with a geometric pattern. The floor is speckled grey, and the ceiling is white with recessed lighting and ventilation strips.
  • On the left, there is a black stand with a tablet on top and a small sign on the wall. On the right, there is a directory sign listing various locations such as "Reception" and "Offices" in red text. In the middle, there are three stainless steel lift doors with a control panel between the middle and right lifts. The floor is speckled grey, and the ceiling is white with recessed lighting. The background includes a wall with a grey and white pattern and a pink logo above the middle lift.
  • On the left, there are large floor-to-ceiling windows with a view of an outdoor area featuring plants in white planters. On the right, there is a seating area with black chairs and a coffee table on a black rug, next to a luggage cart. In the middle, there is a glass door leading outside. The foreground has a polished, speckled grey floor, and the ceiling is white with recessed lighting and ventilation panels. The background includes more windows and a glimpse of the street outside.
  • On the left, there are tall floor-to-ceiling windows with a view of trees outside, and a seating area with black chairs and a table with a plant. On the right, there is a black reception desk with the word "IRIS" in gold letters. In the middle, a staircase with black railings and gold accents leads to an upper floor. The foreground has a speckled grey floor, and the ceiling is grey with recessed lighting and ventilation panels. The background includes more seating areas and a lit interior space.
  • On the left, there is a staircase with black and gold railings leading to an upper floor, with a mirrored wall and a small seating area featuring a black and white rug and yellow and black stools. On the right, there are tall windows with white curtains, a seating area with black sofas, and a revolving glass door. The foreground has a speckled grey floor, and the ceiling is grey with a large hexagonal yellow-lit panel and recessed lighting.
  • On the left, there is a black cabinet next to a doorway with a blue exit sign above it. On the right, there is a grey wall with a large plant in front of it. In the middle, there are two round tables covered with white tablecloths, each surrounded by grey chairs. The background features large floor-to-ceiling windows and glass doors opening to a balcony with trees and buildings visible outside. The floor has a striped carpet in shades of grey and beige.
  • On the left, there is a hallway with a speckled grey floor and a black wall with a door at the end. On the right, there is a staircase with black and gold railings leading down to the lower level. In the middle, there is a revolving glass door and a seating area with black chairs and tables. The foreground has a speckled grey floor, and the ceiling is grey with a large hexagonal light fixture. The background includes tall windows with a view of the buildings outside and more seating areas.
  • On the left, there is a hallway with a striped carpet leading to a room with a table and chairs. On the right, there is a staircase with black and gold railings descending to a lower level, with a white wall and a black panel. In the middle, there is a reception counter with a coffee machine, a computer, and shelves with cups. The foreground has a speckled grey floor, and the ceiling is white with recessed lighting and a grey panel above the staircase.
  • On the left, there is a stainless steel lift door with a small black sign above it and a wall panel with a directory. On the right, there is another stainless steel lift door with a directory sign listing locations such as "Roof Top Bar" and "Reception" in red text. In the middle, there is a third stainless steel lift door with a control panel and a pink logo above it. The floor is speckled grey, and the ceiling is white with a black trim.
  • On the left, there is a corridor with beige walls and recessed lighting leading to several doors. On the right, there is a stainless steel lift door with a pink logo above it and a beige wall with a small red sign. In the middle, there is another stainless steel lift door with a pink logo above it. The foreground has a speckled grey floor, and the ceiling is white with recessed lights and ventilation panels. The background includes more beige walls and a plant near the lift area.
  • On the left, there is an open area with a view of a lower level featuring tables and chairs, some with plants nearby. On the right, there is a beige wall with geometric patterns and a stainless steel lift door. In the middle, there is a corridor with beige walls and a speckled grey floor, leading to several doors. The foreground has a speckled grey floor, and the ceiling is white with recessed lighting and an illuminated green exit sign.
  • On the left, there is a long white table covered with a tablecloth near large floor-to-ceiling windows that offer a view of trees outside. On the right, there is an open doorway leading to a room with a striped carpet and several tables and chairs. In the middle, there is a beige reception counter with gold accents, featuring a coffee machine, a glass container, and shelves with cups. The floor is speckled grey, and the ceiling is white with recessed lighting and ventilation panels.
  • On the left, there is a small white sink with a silver tap and a wall-mounted handrail. On the right, there is a shower area with a wall-mounted showerhead, a grab bar, and a white curtain on a ceiling-mounted rail. In the middle, there is a white toilet with a black seat, a wall-mounted flush, and another handrail. The floor is tiled in a light speckled pattern, and the ceiling is white with recessed lighting and a ventilation panel. .
  • On the left, there is a long corridor with beige walls, recessed lighting, and a speckled grey floor, leading to a distant door with a blue exit sign above it. On the right, there is another corridor with a speckled grey floor, beige walls, and a blue exit sign above a glass door that opens to an outdoor area with trees visible. In the middle, there is a beige wall with ventilation panels and two closed white double doors. The ceiling is white with recessed lighting and an air conditioning unit.
  • On the left, there is an open doorway leading to a room with a striped carpet and several grey chairs around tables. On the right, there is a long white table covered with a tablecloth. In the middle, there is a beige reception counter with gold accents, featuring a coffee machine, a glass container, and shelves with cups. The floor is speckled grey, and the ceiling is white with recessed lighting and ventilation panels.
  • On the left, there is a grey wall with geometric patterns and a gold-framed sign stand. On the right, there is a black counter with a touchscreen monitor and a cabinet below. In the middle, there is an open black double door leading to a room with a striped carpet, round tables covered with white tablecloths, and grey chairs. The floor is speckled grey, and the ceiling is white with recessed lighting. The background includes more tables and chairs arranged in the room.
  • On the left, there is a grey wall with a black podium in front of it. On the right, there is a grey partition wall with a small section of a concrete pillar visible. In the middle, there are round tables covered with white tablecloths, surrounded by grey chairs. The background includes more tables and chairs arranged similarly. The floor has a striped carpet in shades of grey, and the ceiling is white with recessed lighting and a large rectangular panel.
  • On the left, there is a black podium with a microphone. On the right, there is a concrete pillar and a black cabinet. In the middle, there are round tables covered with white tablecloths, surrounded by grey chairs. The background includes a wall with grey folding partitions and a blue exit sign above a door. The floor has a striped carpet in shades of grey and beige, and the ceiling is white with recessed lighting and ventilation panels.
  • On the left, there are round tables covered with white tablecloths, surrounded by grey chairs, and a wall with grey folding partitions. On the right, there are more round tables with white tablecloths and large floor-to-ceiling windows with a view of an outdoor area with trees. In the middle, there is a walkway with a striped carpet in shades of grey and beige. The ceiling is white with recessed lighting, ventilation panels, and a central beam running along the length of the room
  • On the left, there are round tables with white tablecloths and grey chairs, next to large floor-to-ceiling windows with a view of an outdoor area. On the right, there are more round tables with white tablecloths and grey chairs, and a concrete pillar. In the middle, there is a black podium with a microphone. The floor has a striped carpet in shades of grey and beige, and the ceiling is white with recessed lighting and ventilation panels.
  • On the left, there is a black cabinet next to a doorway with a blue exit sign above it. On the right, there is a grey wall with a large plant in front of it. In the middle, there are two round tables covered with white tablecloths, each surrounded by grey chairs. The background features large floor-to-ceiling windows and glass doors opening to a balcony with trees and buildings visible outside. The floor has a striped carpet in shades of grey and beige.
  • On the left, there is a balcony with a tiled floor, a high table, and chairs, with a view of a large tree. On the right, there is an open black double door leading to a room with round tables covered with white tablecloths and surrounded by grey chairs. In the middle, there is a gold-framed sign stand next to the doorway. The floor is speckled grey, and the ceiling is white with recessed lighting and a small ventilation panel.
  • On the left, there is a large tree with sprawling branches visible through a glass railing. On the right, there are several black metal tables and chairs arranged along the balcony, with potted plants near the wall. In the middle, there are more black metal tables and chairs, with a clear view of the tiled floor. The floor has a geometric pattern in shades of grey and white. The ceiling is white with recessed lighting and ventilation ducts.
  • On the left, there are large glass doors reflecting round tables with white tablecloths inside. On the right, there is a glass railing with a view of a street and a large tree with green leaves. In the middle, there are black metal tables and chairs arranged along the balcony. The floor is tiled with a geometric pattern in shades of grey and white. The ceiling is white with recessed lighting and ventilation ducts.
  • On the left, there is a black cabinet next to a doorway with a blue exit sign above it. On the right, there are large floor-to-ceiling windows with a view of a balcony featuring a tiled floor, black metal tables and chairs, and a large tree with green leaves. In the foreground, there is a round table with a white tablecloth and grey chairs. The floor has a striped carpet in shades of grey and beige, and the ceiling is white with recessed lighting and ventilation panels.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Accept the Companion Card
• Employ people with disability
• Trained staff in disability awareness
• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
• Ask all visitors if there are any specific needs to be met
• Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
• Have measurements of key access points and features such as doorway widths, bed heights and circulation spaces, available upon request.
• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.
• Provide a detailed map (‘Mobility Map’) of your facility, which includes accessible features and identifies any existing access barriers.

COMMUNICATION

• Use Plain English / easy read signage and information (includes menus and emergency information)
• Have options available for easier communication for people with dual sensory loss (Includes adapted telephones, adapted mobile telephones and Telephone Typewriters).
• Provide clear, concise internal and external directional signage throughout your facility.
• Provides the option of a pillow vibrating alarm to alert individuals' deaf individuals should a fire alarm go off.

VISION

• Provide information in large print
• Provide digital communication materials (hard copy information is also available on line)
• Use easy read fonts in our signage and communication materials (Helvetica and Arial)
• Have an appropriate area for toileting an assistance dog
• Have raised tactile buttons in our lifts
• Have handrails on all our stairways
• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)
• Have effective lighting throughout facility.

HEARING

• Have telephones which are compatible with hearing aids
• Caption all entertainment (TVs, live shows, performances)
• Have TVs with captioning option
• Have a low noise reception areas with hearing loss friendly acoustics and adequate lighting for viewing facial expressions (includes common areas which are free of background noise, background music)

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth
• Use non-slip tiles in the bathroom or slip resistant matting
• Have grab rails in the bathroom
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.
• Please note the bathroom answers above are in reference to the Hotel X accessibility rooms.

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways
• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas
• Have step free access to into our business premise
• Have step free access to the conference or function room
• Have accessible seating areas in theatrette
• Have lifts with enough space for people using a mobility aid to enter and turn around to use the lift buttons. Buttons are at accessible height.
• Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)
• Have an accessible public toilet which is unlocked
• Have wheelchair access to amusements and activities
• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed
• Have wheelchair accessible transport options available in the general vicinity (provide information on name of the operator, phone and website link to individual providers for private vehicles, community transport train, mini vans, hire cars, buses, taxis, ferry, tram, light rail etc)
• Have a wheelchair accessible toilet
• Have a wheelchair accessible shower and change room
• Provide wheelchair access to pool
• Provide wheelchair access to gym
• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid
• 2 accessible car spaces

PHYSICAL - HIGH SUPPORT NEEDS

• Have twin beds available on request
• Have rooms which are interconnecting
• Have a bathroom which is fully accessible.

ALLERGIES AND INTOLERANCES

• Modify our cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)
• Trained staff to respond to allergic reactions
• Adhere to The Food Authority requirements for allergy management in food preparation
• Have equipment to respond to anaphylactic shock such as epipens and defibrillator
• Provide toiletries which are chemical and fragrance free (if requested)
• Provide linen that is chemical and fragrance free (if requested)
• Use organic (chemical and fragrance free) cleaning products
• Use organic (chemical and fragrance free) deodorisers in public areas and rooms