Heart Hotel and Gallery Whitsundays

Access Guide

General Access
Communication
Vision
Hearing
Physical - Mobility
Physical - Wheelchair
Physical - High support needs

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.

• Ask all visitors if there are any specific needs to be met

• Website meets WCAG 2.0 accessibility standards (https://www.w3.org/WAI/standards-guidelines/wcag/)

• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)

• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).

COMMUNICATION

• A quiet space is available at the venue/ facility

VISION

• Provide digital communication materials (hard copy information is also available on line)

• Use easy read fonts in our signage and communication materials (Helvetica and Arial)

• Have an appropriate area for toileting an assistance dog

• Have audio enabled lifts

• Have raised tactile buttons in our lifts

• Have handrails on all our stairways

• Have effective lighting throughout facility.

HEARING

• Have TVs with captioning option

• Have a low noise reception areas with hearing loss friendly acoustics and adequate lighting for viewing facial expressions (includes common areas which are free of background noise, background music)

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth

• Use non-slip tiles in the bathroom or slip resistant matting

• Have grab rails in the bathroom

• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

• Have some rooms with grab rails (not all)

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways

• Have lifts with enough space for people using a mobility aid to enter and turn around to use the lift buttons. Buttons are at accessible height.

• Have a wheelchair accessible toilet

• Have a wheelchair accessible shower and change room

• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid

• Have 2 accessible rooms

• Have 1 accessible car parking space

PHYSICAL - HIGH SUPPORT NEEDS

• Have twin beds available on request

• Have rooms which are interconnecting

• Have bathrooms with enhanced accessible features.