Heart Hotel and Gallery Whitsundays

Logo

Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - Mobility
  • Physical - Wheelchair
  • Physical - High support needs
  • On the left, a wooden host counter with a register, papers, and a storage shelf below. A man in a striped shirt stands near glass doors, with outdoor seating visible beyond. In the middle, a wooden column extends from floor to ceiling. On the right, a stone-fronted counter topped with white marble holds plates, cutlery, and a numbered sign. Behind it, shelves with rows of bottles and glasses are framed by wooden slats. The floor is tiled, and the white ceiling has recessed panels.
  • A multi-storey building with balconies on the left, surrounded by trees. A pathway with a yellow tactile paving leads towards the entrance. Several parked cars, including a white utility vehicle and a police car, are in the foreground. On the right, more cars are parked in a spacious car park. In the background, there are additional buildings with red roofs and a few palm trees. The ground is paved, and the sky is clear.
  • A three-storey building with a modern design featuring glass balconies and a grey facade. On the ground floor, there are shopfronts with signs, including one for a chemist. In the foreground, a paved road leads to a parking area with a parked car and a bicycle. The right side has landscaped greenery with bushes and palm trees. The background includes more trees and a clear blue sky.
  • A modern building with a white exterior and large windows is on the left. It has a small set of steps leading to the entrance, with a yellow tactile paving strip. A green utility box and lush plants are nearby. On the right, a row of palm trees lines a paved walkway, with parked vehicles along the street. The pavement is made of hexagonal tiles in various shades. The building has a corrugated metal awning, and the sun is shining through the trees.
  • A walkway leading to a pharmacy, with steps and a ramp in the foreground. The left side features large glass windows with a potted plant inside. The right side has a raised garden bed with palm trees and a parked van. The ceiling is covered with slatted panels, and the floor is tiled. In the background, there are more shops and people walking.
  • A street scene with a pharmacy on the right, featuring large glass windows displaying products. The entrance is marked by signs reading "PHARMACY" and "CHEMIST" in green and red. In the foreground, a raised garden bed with small plants and a palm tree is visible. On the left, a paved walkway runs alongside parked cars and more palm trees. The building has a modern design with a covered walkway and multiple storeys.
  • A modern building entrance with glass doors on the right, leading to a lobby with a shiny floor and an elevator. Outside, a paved area with hexagonal tiles and a yellow tactile strip. A small set of stairs with a metal railing descends to the left. Across the street, there are shops with red-tiled roofs and a few parked cars. Greenery, including a bush and a tree, is visible near the entrance.
  • Glass entrance doors with metal handles lead into a modern lobby. Inside, there's a seating area with a sofa and a table, and an elevator at the back. The floor is tiled, and the ceiling has recessed lighting and decorative hanging lights. Outside, to the left, a tree with pink flowers is visible next to a green barrier. The exterior wall is clad in white horizontal panels, and a red fire alarm is mounted on the right.
  • A modern shopping arcade with a glass entrance on the left, leading to an interior with a visible lift and potted plants. The floor inside is shiny and tiled. On the right, a pharmacy with a large window display and a sign above. The pavement outside is made of hexagonal tiles in various shades. The ceiling is composed of square panels. Further down the arcade, there are more shops and outdoor seating.
  • A modern lobby with a high ceiling and a mezzanine level. On the left, large windows reveal lush greenery outside. A long grey sofa with blue cushions is positioned against the window. In the centre, a lift is flanked by potted plants and a staircase. On the right, a reception desk with a decorative panel is accompanied by a grey sofa and a glass coffee table with magazines and a plant. The floor is polished and light-coloured, complementing the sleek, contemporary design.
  • A modern lobby area with a staircase on the left, featuring metal railings and potted plants. In the centre, there's a lift with a metallic door, flanked by more plants and a wall-mounted painting. On the right, a reception desk with a decorative front panel, two computer monitors, and informational materials. The floor is tiled in a light colour, and the ceiling has recessed lighting.
  • A modern lift with shiny metallic doors is centred on a light-coloured wall. Above the lift, a digital display shows the number "2". To the left, a black directory sign lists various locations and levels. A staircase with a metal railing is partially visible. On the right, a potted plant with long, slender leaves stands next to a framed landscape picture. The floor is tiled in a light colour.
  • A modern reception area with a sleek desk on the left, featuring a blue abstract design and two computer monitors. Behind the desk is a large framed image of a coastal scene. On the right, there are glass doors leading outside, with a view of greenery and buildings. Two grey sofas and a wooden coffee table are positioned near the entrance. The floor is polished marble, and the ceiling is high with recessed lighting.
  • A modern lobby with a high ceiling and large glass entrance doors. On the left, there are two grey sofas with blue cushions and a glass coffee table with magazines and a small plant. On the right, another grey sofa with a cushion is next to a large potted plant. The floor is shiny and tiled, reflecting the furniture and natural light. Outside, greenery and a street are visible through the glass.
  • A modern interior with large windows on the right, allowing natural light to illuminate the space. In the centre, three spherical pendant lights hang from the ceiling, two black and one beige. A glass railing with metal supports runs across the foreground. The floor is carpeted in a dark grey tone. Outside, a view of a street with a parked car and greenery is visible through the windows.
  • On the left, there is a metallic lift door with a control panel beside it. In the centre, a hallway extends into the distance, with a table visible near the entrance. The right side features a glass railing with a wooden handrail, overlooking a lower level. The floor is carpeted in a grey tone, and the ceiling is white with recessed lighting and a smoke detector.
  • A hotel corridor with a beige carpet and cream walls. On the right, a door marked "205" is open, revealing a room with a large bed, a chair, and sheer curtains covering large windows. The ceiling has recessed lighting and an air conditioning vent. On the left, the corridor extends towards a window with a view of greenery, and an emergency exit sign is visible.
  • A hallway with beige walls and a carpeted floor leads to an open door marked "205". Inside the room, a bed is visible on the left, and a window with sheer curtains is at the far end. The ceiling has recessed lighting and ventilation panels. A wooden door is partially open on the right, and a luggage rack is near the window.
  • A hotel room with a view from the entrance. On the left, there's a partially open door with a metal handle leading to a tiled area. Further in, a bed with white linens is against the left wall, accompanied by a bedside table and lamp. On the right, a wall-mounted TV and a folded luggage rack are visible. The room has a carpeted floor and a ceiling fan. At the far end, sheer curtains cover a large window or balcony door, allowing natural light to enter.
  • A bathroom with a tiled floor and a walk-in shower featuring a curtain and a handheld showerhead. Towels hang on a rail. On the left wall, there's a thermostat. The room outside has a carpeted floor, a small fridge under a counter, and a bed with white bedding. A pendant light hangs above the bed.
  • A spacious bathroom with beige tiled walls and floor. On the left, a white sink with a silver tap is mounted on a dark countertop, with soap dispensers and a light switch nearby. Below, a wooden stool holds a tissue box and toiletries. In the centre, a toilet with a support rail and a small bin. On the right, a walk-in shower with a handheld showerhead, a white curtain, and wall-mounted soap dispensers. Several grab bars and white towels are present throughout.
  • A modern hotel room with a large bed in the centre, adorned with white linens and pillows. Two pendant lights hang above the bed. On the left, a black countertop with a coffee machine. To the right, a window with sheer curtains allows natural light in, next to a blue chair. A wall-mounted TV and a small desk are on the right wall. The floor is carpeted in a mix of green and grey tones, and a ceiling fan is above. A small waste bin is on the floor near the desk.
  • A modern hotel room with a large bed in the centre, adorned with white linens and pillows. Above the bed, two pendant lights hang from the ceiling. To the right, a black leather chair is positioned. On the left, a small cabinet with a coffee machine is placed beneath a window with blinds. The entrance to the room is visible in the background, with a wooden door and a glimpse of the bathroom. The floor is carpeted in a mix of grey and green tones, and a ceiling fan is overhead.
  • View through an open door with louvred windows on either side, leading to a balcony overlooking a car park. Beyond the car park, there are palm trees and a glimpse of the sea. The interior has a dark carpeted floor and light-coloured walls.
  • A view from a balcony into a hotel room. On the right, a dark grey chair is placed against the wall. The room has a bed with white sheets, a brown chair, and a flat-screen TV mounted on the left wall. A ceiling fan is visible above. The floor is carpeted, and there is a small table and a bin near the TV. The room has a window with horizontal blinds. Outside, a white van is parked on a grassy area.
  • View from a balcony overlooking a car park with several vehicles, including cars and a van. Beyond the car park, a road lined with palm trees leads to a beach and the sea. The sea is visible in the background, with a few small boats on the water. Trees and greenery are scattered along the shoreline. The balcony has a glass railing, and the scene is framed by vertical slats on the right.
  • A hallway with a grey and green patterned carpet. On the left, a wooden door is slightly open, revealing a small room with a black coffee machine on a white cabinet. The door has a sign with the number "204". On the right, a white door marked "Fire Safety Door" is closed. The walls are light-coloured, and the ceiling is white with recessed lighting.
  • A narrow hallway with light-coloured walls and a carpeted floor leads to an open door on the right, marked with the number 204. Beyond the door, a small counter with a coffee machine is visible. The ceiling has recessed lighting and a vent.
  • A hotel room with a large bed in the centre, adorned with white bedding and pillows. Two pendant lights hang above the bed. On the left, a large window with sheer curtains allows natural light to enter. A small table and chair are near the window. On the right, a black coffee machine sits on a dark countertop. The floor is carpeted in a grey and green pattern, and a ceiling fan is above the bed.
  • A modern hotel room with a large bed in the centre, adorned with white linens and pillows. Above the bed, two pendant lights hang from the ceiling. On the right, a small wooden shelf is attached to the wall. The left side features a wall-mounted TV above a folding chair and a waste bin. Large windows with sheer curtains allow natural light to fill the room. The floor is carpeted in a mix of grey and green tones, and a ceiling fan is visible above.
  • A modern hotel room with a large bed in the centre, flanked by two hanging pendant lights. On the left, there's a black leather chair. To the right, a small kitchenette area with a mini fridge, coffee maker, and a cupboard. A wooden desk is mounted on the wall, with a waste bin underneath. The ceiling features a spinning fan, and the floor is carpeted in a mix of grey and green tones.
  • A modern bathroom with a beige tiled floor and walls. On the left, a vanity unit with a dark countertop holds a sink, toiletries, and towels on open shelves. In the centre, a white bathtub is set into a tiled platform. On the right, a glass-enclosed shower area features a rainfall showerhead and a handheld shower. The ceiling is plain white.
  • A view from a balcony overlooking a car park with various vehicles, including white and blue cars. Beyond the car park, there are palm trees and a pathway leading to a beach with turquoise water. On the right, a small bridge crosses over a stream surrounded by trees. The scene is bright and sunny, with a clear blue sky.
  • A hallway with two doors, numbered 206 on the left and 207 on the right. The door to room 206 is open, revealing a glimpse of the interior, including a bed, a television mounted on the wall, and a window with sheer curtains. The floor is carpeted in a grey and purple pattern. The ceiling has recessed lighting. Room 207's door is closed and made of wood, with a keycard lock.
  • A hotel room with a view into the bathroom on the left, featuring a towel rack with white towels and a soap dispenser. The bathroom has a shuttered window. The bedroom area on the right has a bed with white linens, a wall-mounted TV, and a small shelf. A ceiling fan is above, and sheer curtains cover the large window, allowing natural light. A luggage rack and a waste bin are near the wall. The floor is carpeted in the bedroom and tiled in the bathroom.
  • A hotel room with a large bed on the left, covered in white linens and pillows. Above the bed, a wall lamp provides light. On the right, a flat-screen TV is mounted on the wall above a small shelf. Below the shelf is a luggage rack. The room has a large window with sheer curtains, allowing natural light to filter in. The floor is carpeted in a neutral tone.
  • A hotel room with a neatly made double bed on the right, featuring white linens and two pillows. Above the bed, two pendant lights hang from the ceiling. On the left, there is a built-in cabinet with a countertop, holding a coffee machine and a tray. The floor is carpeted in a mix of green and brown tones. An open door leads to a hallway with a visible room number, 1217, on a dark door. The walls are light-coloured, and the ceiling is plain with recessed lighting.
  • Modern bathroom with beige tiled walls and floor. On the left, a white toilet is positioned next to a glass-enclosed shower with a rainfall showerhead and mounted toiletries. On the right, a vanity with a black countertop holds a sink, with a large mirror above. Below the sink, there are open shelves and a towel rack with a white towel. The ceiling has recessed lighting, and a louvred panel is visible on the right wall.
  • A view from a balcony overlooking a car park with several vehicles parked in rows. Beyond the car park, there are palm trees and a grassy area leading to a turquoise sea. On the right, a small bridge crosses over a narrow waterway. The scene is framed by a glass railing in the foreground.
  • A hallway with a grey carpeted floor and white walls. On the left, there is a closed stainless steel lift with a control panel beside it. Above the lift, a small indicator light is visible. To the right, the hallway extends into the distance, with overhead lighting and two green exit signs showing a running figure. A small table with a decorative base is partially visible in a recessed area on the right. The ceiling is plain and white.
  • A modern waiting area with several wooden chairs featuring black cushions arranged around small round tables. The left wall displays various artworks. A long corridor extends to the left with exit signs above. Large windows on the right let in natural light, revealing greenery outside. The floor is carpeted in grey, and the ceiling is white with recessed lighting.
  • A room with a semi-circle arrangement of wooden chairs with black seats facing a single black chair and two round tables in the centre. The left wall displays various paintings, while the right wall has three small framed artworks. Large windows at the back let in natural light, and a conference table with office chairs is visible in an adjacent room. The floor is carpeted in a grey pattern, and the ceiling is plain with recessed lighting.
  • A gallery wall with various paintings, including abstract and nature-themed artworks, is displayed. Below the paintings, four modern chairs with wooden frames and black seats are arranged in a row. To the right, there are windows allowing natural light into the room. The floor is carpeted in grey, and the ceiling is white with recessed lighting. On the left, a hallway leads to another area with a round table featuring a lattice design.
  • A modern gallery space with grey carpeted flooring and a white ceiling with recessed lighting. On the left, there is a wall with a colourful painting and a metal lift door. In the centre, several wooden chairs with black cushions are arranged around two small, round tables. On the right, a white wall displays various paintings, including landscapes and abstract art. A black office chair is positioned near the centre of the room.
  • A modern room with grey carpeted flooring and a white ceiling with recessed lighting. In the centre, there are two circular tables surrounded by wooden chairs with black cushions. On the left, a row of black office chairs is positioned against a wall with windows. The right wall is adorned with colourful paintings. At the far end, an elevator is visible, flanked by more artwork.
  • A modern reception area with a sleek desk on the left, featuring a blue abstract design and two computer monitors. Behind the desk is a large framed image of a coastal scene. On the right, there are glass doors leading outside, with a view of greenery and buildings. Two grey sofas and a wooden coffee table are positioned near the entrance. The floor is polished marble, and the ceiling is high with recessed lighting.
  • A cafe interior with a wooden panel on the right and tables in the foreground, partially visible with cutlery and glassware. To the left, there is an outdoor area with parked cars and trees. In the centre, a pathway with railings leads towards water with small boats in the distance. A red and black bicycle is parked on the right by the railings. The background features leafy trees, and the ground outside is paved with shadows present. The ceiling has slatted panels above.
  • A restaurant interior with wooden tables and white chairs in the foreground on a light beige tiled floor. On the left, a wooden host stand with stacked menus and shelves, and to the right, a wall lined with illuminated wine refrigerators filled with bottles. In the middle, a stone-fronted counter with stacked plates and a staff member in uniform. The ceiling features recessed panels with ceiling lights, and wooden elements are prominent throughout.
  • Wooden pillars are positioned on the left and right, framing glass windows. On the left, a counter displays small items, with black pendant lights hanging above. In the middle, glass panels reveal the interior, showing shelves and equipment. On the right, a stone-fronted counter runs along the wall, with tables and chairs in a dining area. The floor is light wood, and the ceiling has a grid pattern with recessed lights and ceiling fans.
  • On the left, a wooden host counter with a register, papers, and a storage shelf below. A man in a striped shirt stands near glass doors, with outdoor seating visible beyond. In the middle, a wooden column extends from floor to ceiling. On the right, a stone-fronted counter topped with white marble holds plates, cutlery, and a numbered sign. Behind it, shelves with rows of bottles and glasses are framed by wooden slats. The floor is tiled, and the white ceiling has recessed panels.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Ask all visitors if there are any specific needs to be met
• Website meets WCAG 2.0 accessibility standards (https://www.w3.org/WAI/standards-guidelines/wcag/)
• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).

COMMUNICATION

• A quiet space is available at the venue/ facility

VISION

• Provide digital communication materials (hard copy information is also available on line)
• Use easy read fonts in our signage and communication materials (Helvetica and Arial)
• Have an appropriate area for toileting an assistance dog
• Have audio enabled lifts
• Have raised tactile buttons in our lifts
• Have handrails on all our stairways
• Have effective lighting throughout facility.

HEARING

• Have TVs with captioning option
• Have a low noise reception areas with hearing loss friendly acoustics and adequate lighting for viewing facial expressions (includes common areas which are free of background noise, background music)

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth
• Use non-slip tiles in the bathroom or slip resistant matting
• Have grab rails in the bathroom
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.
• Have some rooms with grab rails (not all)

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways
• Have lifts with enough space for people using a mobility aid to enter and turn around to use the lift buttons. Buttons are at accessible height.
• Have a wheelchair accessible toilet
• Have a wheelchair accessible shower and change room
• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid
• Have 2 accessible rooms
• Have 1 accessible car parking space

PHYSICAL - HIGH SUPPORT NEEDS

• Have twin beds available on request
• Have rooms which are interconnecting
• Have bathrooms with enhanced accessible features.