Gunyama


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Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - Mobility
  • Physical - Wheelchair
  • Physical - High support needs

GENERAL ACCESS

 Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
 Accept the Companion Card
 Employ people with disability
 Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
 Website meets WCAG 2.0 accessibility standards (https://www.w3.org/WAI/standards-guidelines/wcag/)
 Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
 Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
 Have measurements of key access points and features such as doorway widths, bed heights and circulation spaces, available upon request.
 Provide a detailed map (‘Mobility Map’) of your facility, which includes accessible features and identifies any existing access barriers.

COMMUNICATION

 Use Cérge as our digital concierge to support personalised customer service
 Use Plain English / easy read signage and information (includes menus and emergency information)
 A quiet space is available at the venue/ facility
 Provide clear, concise internal and external directional signage throughout your facility.

VISION

 Have handrails on all our stairways
 Have tactile tiles prior to steps, ramps, and other hazards.
 Have raised tactile buttons in your lifts

HEARING

 Have a hearing loop
 Have TVs with captioning option

PHYSICAL - MOBILITY

 Use floors/coverings which are slip resistant, firm and smooth
 Use non-slip tiles in the bathroom or slip resistant matting
 Have grab rails in the bathroom
 Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

 Have step free outdoor pathways
 Have step free access to into our business premise
 Have step free access to the conference or function room
 Have lifts with enough space for people using a mobility aid to enter and turn around to use the lift buttons. Buttons are at accessible height.
 Have an accessible public toilet which is unlocked
 Provide portable hoist
 Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas.
 Have a wheelchair accessible toilet
 Have a wheelchair accessible shower and change room
 Provide wheelchair access to pool
 Provide wheelchair access to gym
 Provide a low height counter suitable for a person using a wheelchair or a person of small stature
 Have four (4) wheelchair accessible parking spaces with wheelchair accessible signage clearly displayed

PHYSICAL - HIGH SUPPORT NEEDS

 Have a Changing Places or Lift & Change toilet with a hoist and adult change table
 Have bathrooms with enhanced accessible features