GENERAL ACCESS
• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Accept the Companion Card
• Employ people with disability
• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
• Website meets WCAG 2.0 accessibility standards (https://www.w3.org/WAI/standards-guidelines/wcag/)
• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
• Have measurements of key access points and features such as doorway widths, bed heights and circulation spaces, available upon request.
• Provide a detailed map (‘Mobility Map’) of your facility, which includes accessible features and identifies any existing access barriers.
COMMUNICATION
• Use Cérge as our digital concierge to support personalised customer service
• Use Plain English / easy read signage and information (includes menus and emergency information)
• A quiet space is available at the venue/ facility
• Provide clear, concise internal and external directional signage throughout your facility.
VISION
• Have handrails on all our stairways
• Have tactile tiles prior to steps, ramps, and other hazards.
• Have raised tactile buttons in your lifts
HEARING
• Have a hearing loop
• Have TVs with captioning option
PHYSICAL - MOBILITY
• Use floors/coverings which are slip resistant, firm and smooth
• Use non-slip tiles in the bathroom or slip resistant matting
• Have grab rails in the bathroom
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.
PHYSICAL - WHEELCHAIR
• Have step free outdoor pathways
• Have step free access to into our business premise
• Have step free access to the conference or function room
• Have lifts with enough space for people using a mobility aid to enter and turn around to use the lift buttons. Buttons are at accessible height.
• Have an accessible public toilet which is unlocked
• Provide portable hoist
• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas.
• Have a wheelchair accessible toilet
• Have a wheelchair accessible shower and change room
• Provide wheelchair access to pool
• Provide wheelchair access to gym
• Provide a low height counter suitable for a person using a wheelchair or a person of small stature
• Have four (4) wheelchair accessible parking spaces with wheelchair accessible signage clearly displayed
PHYSICAL - HIGH SUPPORT NEEDS
• Have a Changing Places or Lift & Change toilet with a hoist and adult change table
• Have bathrooms with enhanced accessible features