GENERAL ACCESS
• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Accept the Companion Card
• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.
• Provide a detailed map (‘Mobility Map’) of your facility, which includes accessible features and identifies any existing access barriers.
COMMUNICATION
• Use Plain English / easy read signage and information (includes menus and emergency information)
• A quiet space is available at the venue/ facility
VISION
• Provide digital communication materials (hard copy information is also available on line)
• Have an appropriate area for toileting an assistance dog
• Have handrails on all our stairways
• Have effective lighting throughout facility.
• Have tactile tiles prior to steps, ramps, jetties, piers and other hazards.
HEARING
• Have TVs with captioning option
PHYSICAL - MOBILITY
• Use floors/coverings which are slip resistant, firm and smooth
• Use non-slip tiles in the bathroom or slip resistant matting
• Have grab rails in the bathroom
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.
PHYSICAL - WHEELCHAIR
• Have step free outdoor pathways
• Have step free access to into our business premise
• Have step free access to the conference or function room
• Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)
• Have an accessible public toilet which is unlocked
• Have wheelchair access to amusements and activities
• Have a wheelchair/scooter charging station (power point) in an accessible location
• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed
• Have wheelchair accessible transport options available in the general vicinity (provide information on name of the operator, phone and website link to individual providers for private vehicles, community transport train, mini vans, hire cars, buses, taxis, ferry, tram, light rail etc)
• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas & BBQ)
• Have a wheelchair accessible toilet
• Have a wheelchair accessible shower and change room
• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid
• Provide a low height counter suitable for a person using a wheelchair or a person of small stature
• Two accessible car parking spaces
ALLERGIES AND INTOLERANCES
• Trained staff to respond to allergic reactions
• Have equipment to respond to anaphylactic shock (Defibrillator)