Grand Mercure Apartments Magnetic Island


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Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - Mobility
  • Physical - Wheelchair
  • Physical - High support needs

GENERAL ACCESS

 Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
 Ask all visitors if there are any specific needs to be met
 Website meets WCAG 2.0 accessibility standards (https://www.w3.org/WAI/standards-guidelines/wcag/)
 Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
 Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
 Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).

COMMUNICATION

 A quiet space is available at the venue/ facility

VISION

 Provide digital communication materials (hard copy information is also available on line)
 Use easy read fonts in our signage and communication materials (Helvetica and Arial)
 Have an appropriate area for toileting an assistance dog
 Have handrails on all our stairways
 Have effective lighting throughout facility.

HEARING

 Have TVs with captioning option

PHYSICAL - MOBILITY

 Use floors/coverings which are slip resistant, firm and smooth
 Use non-slip tiles in the bathroom or slip resistant matting

PHYSICAL - WHEELCHAIR

 Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed
 1 accessible car parking space

PHYSICAL - HIGH SUPPORT NEEDS

 Have twin beds available on request
 Have rooms which are interconnecting