Glen Eden Beach Resort

Logo

Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - Mobility
  • Physical - Wheelchair
  • Physical - High support needs
  • The facility entrance showcases an automatic glass sliding door with the facility logo. A grey mat lies on the doorstep. The concourse is paved with brick and transitioned to white tiles. A fountain, hanging ornamental plants and a landscape decorate the front. Black timber decorates the ceiling, while the walls are grey. A step-free ramp provides access to the entrance.
  • The pool features a metal gate entrance with blue reminder posters. A low-rise building with a brick facade stands to the left. Plants and palm trees line both sides. On the right, there's a black fence and a lamp post. Beyond the gate is the pool with shade cloth, accompanied by another building with a brick facade and corrugated metal roofing. The floor is tiled in white.
  • Steps lead to the pool area furnished with tables, chairs, and shaded spots. On the right, is a small circular pool, with the main pool beyond, offering steps with handrails and a ladder. To the left, is a building with a brown brick facade. Landscaped garden with plants, palm trees, and wooden railing on both sides. A black shade cloth hangs above. Another building stands behind the pool.
  • In the middle lies a large pool, complete with steps, handrails, and a ladder, with depths from 1.1m to 1.8m. To the left stands a building with a brick facade. Surrounding the pool area is a landscaped garden of plants and palm trees. Tables, chairs, and sun loungers are arranged on the pool deck under shades. Overhead, a black shade cloth provides cover for a section of the pool. To the right, another building is bordered by trees and plants.
  • In the middle is a spa pool and the main pool, both with steps and handrails. Tables, chairs, and sun loungers line the pool deck. Shade cloths and umbrella shades provide cover. Buildings with brick facades and corrugated metal roofing, along with landscaped gardens and palm trees, surround the pool deck. Blue posters displaying safety reminders are also visible.
  • An open area shaded by corrugated roofing, featuring four barbecue grills underneath. A metal fence surrounds the space, with tissue dispensers mounted on the left and right walls. Fluorescent lights hang from the ceiling. Behind is a building with a brick facade, bordered by palm trees and tall plants.
  • A black metal fence and gate are equipped with blue signage bearing reminders. Behind the gate, there is a concrete pathway leading to the garden and beach area. Tall trees, rocks, and grass border the path.
  • A paved pathway extends towards the beach, with directional signage to the left. On the right, green grass lines the pathway. Various trees, including pine trees, wild grass, plants, and small rocks, border the pathway.
  • A manual outward-opening glass door. Reminder posters and fire extinguishers are mounted on the wall. To the left is a stair with handrails and a seating area to the right. The floor is tiled in white, the walls combine white and grey, and the ceiling is dark timber.
  • To the left is a kitchen area equipped with a sink, cabinets, drawers, a small fridge, and a microwave. To the right is an air hockey table, next to a large glass window offering a view of palm trees and the building outside. The ceiling is adorned with brown timber, while the walls feature brown bricks, and the floor is tiled in white.
  • To the left, a foosball table and a table tennis setup. A bench chair is placed against the glass window, with an additional chair in the corner. A glass door leads to the balcony. To the right, there's a small kitchen area with a safety reminder on the wall. The ceiling boasts brown timber and a ceiling fan, while the walls display brown bricks. The floor is tiled in white. Abstract paintings decorate the brick wall.
  • To the right, a foosball table and a table near the wall. On the left, an air hockey table is positioned by the glass windows. Adjacent, is a small kitchen area. The ceiling features brown timber and fluorescent lights, with brown brick walls. The floor is tiled in white. Outside the manual glass door, tables and chairs are arranged on the balcony overlooking palm trees and buildings.
  • A brick pathway flanked by two brick walls leads to another brick building with a brown door. A fire extinguisher is mounted on the right wall. Trees, plants, and dry leaves line the path.
  • To the left, a small shower area enclosed with a glass door. Adjacent, a sink with a drawer and a mirror. To the right, a washing machine and a clothes dryer. A table holding a laundry basket is on the left. Cream tiles adorn the walls, while the floor is tiled in grey.
  • To the left is a road and to the right is a two-storey building with brown and white hues, accented by timber elements and grey corrugated iron roofing. Brick pavers pave the surrounding area. Signage flanks the entrance, amidst landscaped plants and trees. A white vehicle is parked at the undercover parking at the right of the entrance.
  • To the left, a washing machine sits, with a clothes dryer mounted overhead and a table beside. On the right, a kitchen area is equipped with cabinets designed with brown timber, holding a flower vase and foliage decorations. Adjacent is a dining set. Three vertical mirrors are hung on the wall, with light fixtures on the right. The ceiling is white, and the floor is tiled in white.
  • Inside the small toilet. A toilet bowl is positioned in the corner. Adjacent is a handrail equipped with white towels and a sink with a cabinet. The wall features cream tiles, and the floor has dark grey tiles. To the left is a door serving as an entrance, equipped with a screen door offering a view of the brick building and pathway outside. The floor has white tiles.
  • The kitchen comprises a kitchen island with a brown timber design, cabinets, and a cooktop. A sink is positioned to the right, with a window above fitted with wire mesh. A fridge stands to the right. A dining set is positioned to the left. The floor is tiled in white, and the ceiling and walls are white.
  • To the left is a display cabinet with a timber design, adorned with various decorations, a clock, and seashells. The wall features dark timber and decorations. To the right is a dining table, with black leather couches adjacent for seating. A flatscreen TV is mounted on the brick wall to the left, alongside a painting. The floor has white tiles, and the wall and ceiling are white, with a ceiling fan, lighting fixtures, and another painting. At the other end is a glass door.
  • The living area comprises black leather couches with colourful pillows. A wooden centrepiece holds a magazine on top of a carpet. To the left, a flatscreen TV sits on a TV stand with a timber design. A painting and a light fixture are mounted on the brick wall. To the right, a glass door with white curtains drawn to the sides. A round clock is mounted on the upper middle wall. Outside, greenery is visible through the glass door.
  • The living area features black leather couches with colourful pillows. A wooden centrepiece holds a magazine atop a carpet. To the right, a flatscreen TV is on a TV stand with a timber design. A painting and light fixture adorn the brick wall. On the left, is the kitchen and dining area. To the right, is a display cabinet, and behind it is a stair with handrails. White tiles cover the floor, while the ceiling is white with a ceiling fan and LED lights.
  • The living area has black leather couches with colourful pillows. A wooden centrepiece holds a magazine on a carpet. Adjacent, a dining table and the kitchen area with foliage decoration hanging from the cabinet and three mirrors mounted on the wall. To the right, a display cabinet holds decorations. White tiles cover the floor, and the ceiling is white with a ceiling fan and LED lights.
  • To the left, there is a stair with handrails mounted on the brick wall. On the right, there is a white wall partition. Behind the partition is a door that leads to a bedroom with a queen-size bed. Colourful pillows and rolled white towels sit on top of the bed. The floor has white tiles, and the wall inside the room is adorned with brown bricks.
  • A queen-size bed with a wooden headrest. Bedside tables with light fixtures on both sides. A floral painting, a fluorescent light, and an air conditioning unit mounted on the brick wall. To the right, a large mirror; to the left, a floor-to-ceiling glass door with a metal mesh screen leading to the balcony. A wardrobe stands beside it.
  • To the left is a room with two single beds. A bedside table holding a lampshade sits between the beds. A large mirror and wall decoration are mounted on the brick wall. A window overlooks the beds. To the right is a bathroom. A tub is positioned against the left wall, with hand grabs and white towels mounted on the wall. A washbasin is on the right near the window. The floor changes from white tiles in the bedroom to grey tiles in the bathroom. The ceiling and walls are white.
  • Two single beds with white and brown mattresses and white and bright pink pillows. A bedside table is placed between them with a lampshade on top. Above the beds, a window with a white curtain pulled to the left. A large mirror and wall decoration are mounted on the brick wall to the left. The floor has white tiles, and the ceiling and the right wall are white.
  • The balcony features a white sun lounger chair on the left near the brick wall, with a condenser unit on the right. Secured by a concrete wall, trees are visible from outside. The floor has white tiles with rust stain markings.
  • A scenic view from the balcony. Various trees, including palm trees, and green grass surround the area. A brick wall of a building is on the right. Tall electric posts, wooden fences, and street lights are also visible.
  • To the right is a road. A landscape of plants and concrete signage bearing the facility name stands before the entrance. To the left is a two-storey building with a facade combining brown bricks and corrugated design. In the middle is a driveway with bricks. A drainage hole with a cover is visible in the middle. The left and right are bordered by a landscape of plants, orange pebbles, palm trees, and grass.
  • To the left is a road. A landscape of plants and concrete signage bearing the facility name stands before the entrance. To the right is a two-storey building with a facade combining brown bricks and a wooden plank design. In the middle is a driveway with bricks. The surroundings are bordered by a landscape of plants, pebbles, palm trees, and grass. A lamp post stands near the glass door.
  • The driveway curves at the corner. In the corner stands a two-storey building with brown bricks and corrugated metal roofs. A metal fence and trimmed shrubs border the road. The driveway has brick designs. A landscape of plants and palm trees borders the road on the left.
  • The driveway curves at the corner. A black metal fence borders the road. Brick designs adorn the driveway. A landscape of plants and palm trees line the road on the left. A drainage hole with a cover sits on one side of the driveway on the left.
  • On the right is a road. To the left, a concrete structure bearing the facility name sits atop a landscaped area with plants, trees, grass, and stones bordering the road. Rows of two-storey buildings with brick walls are inside the area.
  • The low-ceiling undercover parking has markings indicating the parking slot numbers. A grey metal fence secures the left, while on the right is a brick wall. Behind the parking is a building with a brick facade. Landscape gardens decorate the front. The floor transitions from bricks to concrete.
  • On the right side, a reception desk with a blue front displaying a "Welcome" sign. Framed posters and certificates adorn the wall nearby. Adjacent, a display rack holds games, books, and DVDs for hire. A yellow couch rests against the green wall, topped with a framed decoration and an air conditioning unit. A glass sliding door leads to additional seating outside. The ceiling boasts dark brown timber with light fixtures, while the floor is tiled in white.
  • To the right, is a reception desk featuring a "Welcome" sign. Framed posters and certificates decorate the wall. Adjacent, a display rack offers games, books, and DVDs for hire. To the left stands a fridge stocked with cold drinks. A wall door, adorned with signage and a poster, is positioned nearby. A glass sliding door on the right leads to more seating. The ceiling has dark brown timber and light fixtures, while the floor is tiled in white, with grey mats placed on the doorsteps.
  • To the left, a reception desk with a blue front, topped with a computer and brochures. To its left, is a glass sliding door. A yellow couch against the blue wall, adorned with a poster and air conditioning. Adjacent, a display rack offers books and DVDs for rent. Dark brown timber lines the ceiling with light fixtures. The floor is tiled in white, with a grey mat at the doorstep. An automatic glass sliding door is on the right. Outside, the driveway and road are lined with trees and plants.
  • To the right, a reception desk with a blue front, topped with a computer and brochures. To its right, is a fridge displaying cold drinks and a display rack filled with toys and accessories, along with a fire extinguisher Dark brown timber lines the ceiling with light fixtures. The floor is tiled in white, with a grey mat at the doorstep. An automatic glass sliding door is on the left. Outside, the driveway and road are lined with trees and plants.
  • On the left, is a glass sliding door with a grey mat. A wooden table and high chairs are arranged nearby. A fire extinguisher is mounted on the brick wall. The ceiling is adorned with brown timber, and the floor is tiled in white. To the right, a garden with landscaped plants and palm trees in planter boxes. A building with a brick facade stands on the right. A garden lamp and wooden fence are also visible.
  • The main road is marked with white lines. On the right side, there is a two-storey building adorned with brown and white hues, highlighted by timber elements, and topped with grey corrugated iron roofing. The surrounding area is paved with brick pavers. Signage is positioned on both sides of the entrance, accompanied by landscaped plants and trees. Additionally, a white vehicle is parked in the undercover parking area to the right of the entrance.
  • A two-storey building with brown and white hues, accented by timber elements and grey corrugated iron roofing. Brick pavers pave the surrounding area. Signage flanks the entrance, amidst landscaped plants and trees. A white vehicle is parked nearby.
  • To the left is a road and to the right is a two-storey building with brown and white hues, accented by timber elements and grey corrugated iron roofing. Brick pavers pave the surrounding area. Signage flanks the entrance, amidst landscaped plants and trees. A white vehicle is parked at the undercover parking at the right of the entrance.
  • The facility entrance showcases an automatic glass sliding door with the facility logo. A grey mat lies on the doorstep. The concourse is paved with brick and transitioned to white tiles. A fountain, hanging ornamental plants and a landscape decorate the front. Black timber decorates the ceiling, while the walls are grey. A step-free ramp provides access to the entrance.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Accept the Companion Card
• Trained staff in disability awareness
• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
• Ask all visitors if there are any specific needs to be met
• Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
• Have measurements of key access points and features such as doorway widths, bed heights and circulation spaces, available upon request.
• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.
• Provide a detailed map (‘Mobility Map’) of your facility, which includes accessible features and identifies any existing access barriers.

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service
• Use Plain English / easy read signage and information (includes menus and emergency information)
• A quiet space is available at the venue/ facility
• Trained staff in communicating with people with learning or behavioural challenges

VISION

• Provide information in large print
• Provide digital communication materials (hard copy information is also available on line)
• Trained staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)
• Have effective lighting throughout facility.

HEARING

• Have TVs with captioning option

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth
• Use non-slip tiles in the bathroom or slip resistant matting
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

• Have a doorbell or intercom at an accessible height and display a contact number (accessible height is 900mm-1100 mm)
• Have step free access to into our business premise
• Provide portable commode chairs

PHYSICAL - HIGH SUPPORT NEEDS

• Have twin beds available on request