Glanville Hall Golf Course

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Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - Mobility
  • Physical - Wheelchair
  • Allergies and Intolerances
  • Accessible Customer Service
  • Another large and healthy vegetation space at Glanville Hall Golf Course. The left side of the image shows a tree with dense green foliage and a signboard with a map of the area, while the right is the local residential units.
  • Store image
  • Store image
  • Store image
  • Store image
  • Store image
  • Store image
  • Store image
  • Store image
  • To the left of the countertop area is the retail space for golfing equipment, such as metal golf clubs, golf bags, shirts, golf caps, and more. Beside the golf retail space are a fridge and a black sofa. The retail area is decorated with colorful balloons and Christmas garlands.
  • Grey metal bench in one of the shaded areas in Glanville Hall Golf Course. Near the bench are tall bushes and shrubs that have dense vegetation. Behind the grey metal bench is a tree with a smooth, dark grey trunk. Underneath the bench is a rusty-looking, square tile floor.
  • Large healthy vegetation space of Glanville Hall Golf Course. Different types of trees can be seen, including pine trees. Great structural residential houses can be seen beyond the walls of the venue.
  • Another large and healthy vegetation space at Glanville Hall Golf Course. The left side of the image shows a tree with dense green foliage and a signboard with a map of the area, while the right is the local residential units.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Accept the Companion Card
• Employ people with disability
• Trained staff in disability awareness
• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
• Ask all visitors if there are any specific needs to be met
• Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
• Have measurements of key access points and features such as doorway widths, bed heights and circulation spaces, available upon request.
• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.
• Provide a detailed map (‘Mobility Map’) of our facility, including accessible features

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service
• Use Plain English / easy read signage and information (includes menus and emergency information)
• A quiet space is available at the venue/ facility
• Trained staff in communicating with people with learning or behavioural challenges
• Provide clear, concise internal and external directional signage throughout your facility.

VISION

• Provide information in large print
• Provide digital communication materials (hard copy information is also available on line)
• Use easy read fonts in our signage and communication materials (Helvetica and Arial)
• Have an appropriate area for toileting an assistance dog
• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)
• Have effective lighting throughout facility.

HEARING

• Have TVs with captioning option
• Have volume controlled phones
• Have visual alerts for emergencies (Include flashing light)
• Have transmitter receivers for hearing aids on tours

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth
• Use non-slip tiles in the bathroom or slip resistant matting
• Have grab rails in the bathroom
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways
• Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)
• Have wheelchair access to amusements and activities
• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas
• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid
• Provide a low height counter suitable for a person using a wheelchair or a person of small stature
• Single 10cm step to enter business premise
• Single 10cm step to access bathrooms

ALLERGIES AND INTOLERANCES

• Modify our cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)
• Trained staff to respond to allergic reactions
• Adhere to The Food Authority requirements for allergy management in food preparation
• Defibrillator onsite

ACCESSIBLE CUSTOMER SERVICE

• Exceptional and timely service to all clients.
• Adjust service to suit clients requirements