Elliott Heads Holiday Park

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Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - Mobility
  • Physical - Wheelchair
  • Physical - High support needs
  • Allergies and Intolerances
  • In the middle stands a low-rise facility with a dark grey brick facade, featuring small windows. An accessible ramp entry with handrails is on the right. Brick pathways cut through the grass, leading to the building. To the left is another building structure and planter boxes. Surrounding the area are trees and grass. Vehicles are parked under the shade of trees visible in the distance.
  • A suburban roundabout with road markings indicating directions. Next to it is a facility office with the facility name displayed on top. On the left is a contemporary building. Surrounding the area are green and tall grass. To the right stands a lamp post and black bollards on the grass near the road.
  • A low-rise building with extended roofing displays the facility banner. Two large rubbish bins are placed in front near the entrance. On the right, a road with markings has a step-free ramp. Signages are on a post at the corner. Cabins are visible on the far right. Tall trees and grass enclose the area.
  • The entrance to the building is a manual glass door opening outward. A black rubber mat and potted plants adorn the front. Posters decorate the walls and door. Inside, the reception desk with a timber front is visible. The interior has wooden floors and a white ceiling with light fixtures. Outside, a tall shrub sits in a concrete planter box.
  • A reception desk with a timber front holds computers on the right. Adjacent is a lower desk with brochures. To the left is a fridge displaying cold drinks and an ice cream freezer, along with a drinks dispenser. The white ceiling and wall feature light fixtures, posters, and decorations. The timber-tiled floor is decorated with a potted plant on the left, and a blue couch is positioned in front of the reception desk.
  • A reception desk with a timber front holds computers on the right. Adjacent is a lower desk with brochures. The white ceiling and wall feature light fixtures, posters, and decorations. The timber-tiled floor has a potted plant on the left, and a blue couch is positioned in front of the reception desk, with a large glass window behind it. A fire extinguisher is affixed to the wall on the right.
  • The road features white road markings, bordered by black bollards. A concrete pathway leads to the park on the right, amidst trees and grass. Rubbish bins line the road's edge. In the distance, cabins and a tall street light are visible.
  • A concrete pathway cuts through grass, leading to picnic tables on the left, set on a concrete floor amidst grass. On the right is a low-rise building with a brown brick facade. Various trees and grass surround the area.
  • The accessible cabin is nestled on green grass near the park. Accessible parking, marked by a blue wheelchair sign and yellow diagonal lines with a bollard, is on the right. Three rubbish bins are at the back. To the left, the road leads to other cabins, while another facility building is nearby. On the right is a park with pine and palm trees.
  • The accessible cabin is a low-rise building with a pitched roof and a verandah. It has a white timber design with small windows on the sides. Adjacent is an accessible car park, marked with diagonal lines and a bollard. A step-free ramp leads from the car park to the verandah. Tables and chairs are positioned near the corner. The park is on the right, bordered by a low fence, filled with grass and trees.
  • There are two entrance doors. The right one is a manual sliding glass door, equipped with a non-slippery mat while the left door is a manual outward opening door. Inside, the floor is timber, and the walls and ceiling are white with ceiling fans installed. The kitchen area, dining table, and a grey couch are also visible. Outside, the entrance features an arched ceiling with a corrugated roof, and the wall has grey wooden planks. The floor has grey tiles.
  • Inside the cabin, timber floors complement white walls and ceilings adorned with a ceiling fan and LED lights. A grey couch sits to the left, alongside a wooden dining set. A flatscreen TV and air conditioning are mounted on the left wall. Next to them, a glass window offers natural light, with a fridge nearby. To the right, a grey door leads to the bathroom, showcasing a shower with handgrabs, white walls, and grey tiles.
  • In the centre is an L-shaped grey couch. To the left is the kitchen area, equipped with cabinets, sink, drawers, microwave oven, and a fridge. Adjacent to the couch is a dining table. To the right, a door leads to the bedroom. The floor is timber, with white walls and ceiling featuring LED lights and ceiling fans.
  • In the centre stands a white queen-size bed adorned with a grey cover. White pillows and a neatly rolled white towel rest atop. Flanking the bed are two bedside tables, each with a lampshade. A window is situated on the central and right walls. The walls and ceiling are painted white, illuminated by LED lights and a ceiling fan. The floor is timber.
  • In the room, two single beds with grey covers stand opposite each other. White pillows and a neatly rolled white towel sit atop each bed. A window is positioned on the middle and right walls. Between the beds, a bedside table hosts a lampshade. The walls and ceiling are painted white, illuminated by LED lights and a ceiling fan. The floor is timber. Outside the window, trees and other cabins are visible.
  • In the accessible bathroom, a toilet bowl with hand grabs is situated in the left corner, accompanied by a rubbish bin and a tissue dispenser. Adjacent to this is a hand basin with a mirror mounted on the glass wall. To the right, a shower is present, separated by a combination of glass and grey brick tiles. The floor features grey tiles with a marble design. The walls are white, and the ceiling is white with LED lights.
  • In the accessible bathroom, a shower with a handrail and foldable bench is on the left, separated by a partition of glass and grey brick tiles. On the right is a bath tub against the wall. The floor boasts grey tiles with a marble design. The walls and the ceiling are white with LED lights.
  • The standard cabin is a one-storey structure with a verandah, featuring steps with handrails on the right. Its exterior displays white and grey walls with pitched roofing. Tables and chairs are placed on the veranda, while another cabin stands to the right. Surrounding the area are green grass and pine trees, with trucks and vehicles visible under the shade of trees.
  • In the centre stands a one-storey cabin with a veranda, steps adorned with handrails on the right. Its exterior showcases white and grey walls with pitched roofing. Wooden planks decorate the lower section of the veranda. Tables and chairs are arranged on the veranda, with another cabin positioned to the right. Surrounding the area are green grass and pine trees, with trucks and vehicles visible under the shade of trees.
  • The verandah boasts a grey timber floor with white tables and chairs near metal railings. The wall exhibits a grey wooden plank design, while the ceiling is white. A glass sliding door is located to the right. Inside the cabin, a timber floor is accompanied by a green couch and a flatscreen TV mounted on a white wall. Surrounding the cabin are trees, grass, and visible vehicles.
  • To the left is a door leading to the bedroom. Adjacent, a green couch rests against the middle wall, with a flatscreen TV mounted on the wall. To the right, a kitchen area is equipped with kitchen equipment, drawers, cabinets, and a sink. A round wooden table sits nearby. A window is positioned above the sink area. The floor is timber, the walls are white, and the ceiling features ceiling fans and LED lights.
  • To the right is a glass sliding door leading to the verandah, alongside another door. A green couch rests against the middle wall, with a flatscreen TV mounted on it. A round wooden dining table sits near a glass window. The floor is timber, the walls are white, and the ceiling features ceiling fans and LED lights. Outside, green grass and trimmed shrubs are visible.
  • In the centre stands a white queen-size bed adorned with a grey cover. White pillows and a neatly folded white towel rest atop. Flanking the bed are two bedside tables, each with a lampshade. A window is situated on the central and left walls. The walls and ceiling are painted white, illuminated by LED lights and a ceiling fan. The floor is timber.
  • In the room, two single beds with grey covers stand opposite each other, each adorned with white pillows and a neatly rolled white towel. Windows are positioned on the middle and right walls. A bedside table with a lampshade is placed on the left corner, and another table on the right. The walls and ceiling are painted white, illuminated by LED lights and a ceiling fan. The floor is timber.
  • In the accessible bathroom, a shower with a handrail is positioned on the right, enclosed by a glass partition. Adjacent is a lavatory equipped with drawers and a mirror. On the left is a bathtub set against the wall, with a window positioned above it. The floor features grey tiles, while the walls and ceiling are white with LED lights.
  • The BBQ area is spacious with picnic tables on the sides and a fridge. A sink and mirror are in the middle wall, and to the right is a barbecue grill. Gas tanks are in a cage nearby, with two rubbish bins and a fire extinguisher on the outer wall. White ceilings and walls feature ceiling fans and jalousy windows for ventilation. Safety reminders are affixed to the walls. Trees are visible on the right.
  • The BBQ area is spacious with picnic tables and a fridge. A sink and mirror are on the middle wall, and a barbecue grill is on the right. Gas tanks are in a nearby cage. The pitched white ceiling has ceiling fans. Walls feature jalousy windows and light fixtures. Safety reminders are affixed to walls. Trees are visible on the right.
  • The BBQ area is spacious with picnic tables and a wooden display rack in the right corner. The pitched white ceiling has ceiling fans. The walls feature a white timber design, with jalousy windows and light fixtures on the upper wall. Safety reminders are affixed to walls. To the left is a low-rise facility building nestled on the green grass.
  • The spacious BBQ area has picnic tables and a wooden display rack in the left corner. On the right, there's a fridge, microwave ovens, and a sink. The pitched white ceiling hosts ceiling fans. Walls showcase a white timber design, with jalousy windows and light fixtures. Safety reminders are affixed to walls. In front is a barbecue grill with safety warning stickers. Two rubbish bins and a fire extinguisher are positioned on the outer wall on the right.
  • In a grassy area stands a low-rise facility with a grey brick facade. A brick pathway leads to it, alongside a step-free ramp with railings. Four gas tanks are displayed in front of the building. To the left is a round circular structure, and to the right is a wooden planter box with plants. Trees surround the area.
  • A step-free ramp with railings adjoins a concrete pathway leading to a building. To the left is a low-rise facility with a ramp entry featuring handrails. The facility showcases a dark grey brick facade. Two rubbish bins are positioned near the concrete wall. Trees and grass surround the area.
  • In the middle stands a low-rise facility with a dark grey brick facade. An accessible ramp entry with handrails is on the left, with an asphalt road to the right. Two rubbish bins are placed near the concrete wall. Surrounding the area are trees, grass, and other visible building structures in the distance.
  • In the middle stands a low-rise facility with a dark grey brick facade, featuring small windows and multiple doors. An accessible ramp entry with handrails is on the right. To the left, brick pathways cut through the grass and lead to the building. Surrounding the area are trees, grass, and other visible building structures in the distance.
  • Inside the accessible bathroom, a toilet bowl with hand grabs, a tissue dispenser, and a toilet brush are on the left. On the right, a shower with handrails and curtain, alongside a foldable bench chair mounted to the wall. Adjacent, is a lavatory with a sink. The walls feature white tiles with glass windows. Floor tiles have a granite design.
  • Inside the accessible bathroom, a toilet bowl with hand grabs, a tissue dispenser, a rubbish bin, and a toilet brush are on the right. On the left is a shower with handrails and curtain and a foldable bench chair mounted to the wall. Adjacent, is a lavatory with a sink. The walls feature white tiles with glass windows. A toilet pot is positioned on the left, near a rubbish bin. Floor tiles have a granite design.
  • In the middle stands a low-rise facility with a dark grey brick facade, featuring small windows. An accessible ramp entry with handrails is on the right. Brick pathways cut through the grass, leading to the building. To the left is another building structure and planter boxes. Surrounding the area are trees and grass. Vehicles are parked under the shade of trees visible in the distance.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Employ people with disability
• Trained staff in disability awareness
• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
• Ask all visitors if there are any specific needs to be met
• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
• Have measurements of key access points and features such as doorway widths, bed heights and circulation spaces, available upon request.
• Provide a detailed map (‘Mobility Map’) of your facility, which includes accessible features and identifies any existing access barriers.

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service
• Use Plain English / easy read signage and information (includes menus and emergency information)

VISION

• Provide information in large print
• Use easy read fonts in our signage and communication materials (Helvetica and Arial)
• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)
• Have handrails on all our stairways
• Have effective lighting throughout facility.

HEARING

• Have TVs with captioning option

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth
• Use non-slip tiles in the bathroom or slip resistant matting
• Have grab rails in the bathroom
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways
• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas
• Have step free access to into our business premise
• Have wheelchair accessible picnic tables
• Provide portable commode chairs
• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed
• Have doorways which are easy to open and have lever handles
• Have a wheelchair accessible toilet
• Have a wheelchair accessible shower and change room
• Provide a low height counter suitable for a person using a wheelchair or a person of small stature
• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid

PHYSICAL - HIGH SUPPORT NEEDS

• Have twin beds available on request
• Provide room for hoist under the bed (minimum 100mm required to store a hoist)
• Have bathrooms with enhanced accessible features

ALLERGIES AND INTOLERANCES

• Trained staff to respond to allergic reactions
• Have equipment to respond to anaphylactic shock such as epipens and defibrillator