GENERAL ACCESS
• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Employ people with disability
• Trained staff in disability awareness
• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
• Ask all visitors if there are any specific needs to be met
• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
• Have measurements of key access points and features such as doorway widths, bed heights and circulation spaces, available upon request.
• Provide a detailed map (‘Mobility Map’) of your facility, which includes accessible features and identifies any existing access barriers.
COMMUNICATION
• Use Cérge as our digital concierge to support personalised customer service
• Use Plain English / easy read signage and information (includes menus and emergency information)
VISION
• Provide information in large print
• Use easy read fonts in our signage and communication materials (Helvetica and Arial)
• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)
• Have handrails on all our stairways
• Have effective lighting throughout facility.
HEARING
• Have TVs with captioning option
PHYSICAL - MOBILITY
• Use floors/coverings which are slip resistant, firm and smooth
• Use non-slip tiles in the bathroom or slip resistant matting
• Have grab rails in the bathroom
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.
PHYSICAL - WHEELCHAIR
• Have step free outdoor pathways
• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas
• Have step free access to into our business premise
• Have wheelchair accessible picnic tables
• Provide portable commode chairs
• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed
• Have doorways which are easy to open and have lever handles
• Have a wheelchair accessible toilet
• Have a wheelchair accessible shower and change room
• Provide a low height counter suitable for a person using a wheelchair or a person of small stature
• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid
PHYSICAL - HIGH SUPPORT NEEDS
• Have twin beds available on request
• Provide room for hoist under the bed (minimum 100mm required to store a hoist)
• Have bathrooms with enhanced accessible features
ALLERGIES AND INTOLERANCES
• Trained staff to respond to allergic reactions
• Have equipment to respond to anaphylactic shock such as epipens and defibrillator