Elliott Heads Holiday Park


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Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - Mobility
  • Physical - Wheelchair
  • Physical - High support needs
  • Allergies and Intolerances

GENERAL ACCESS

 Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
 Employ people with disability
 Trained staff in disability awareness
 Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
 Ask all visitors if there are any specific needs to be met
 Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
 Have measurements of key access points and features such as doorway widths, bed heights and circulation spaces, available upon request.
 Provide a detailed map (‘Mobility Map’) of your facility, which includes accessible features and identifies any existing access barriers.

COMMUNICATION

 Use Cérge as our digital concierge to support personalised customer service
 Use Plain English / easy read signage and information (includes menus and emergency information)

VISION

 Provide information in large print
 Use easy read fonts in our signage and communication materials (Helvetica and Arial)
 Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)
 Have handrails on all our stairways
 Have effective lighting throughout facility.

HEARING

 Have TVs with captioning option

PHYSICAL - MOBILITY

 Use floors/coverings which are slip resistant, firm and smooth
 Use non-slip tiles in the bathroom or slip resistant matting
 Have grab rails in the bathroom
 Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

 Have step free outdoor pathways
 Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas
 Have step free access to into our business premise
 Have wheelchair accessible picnic tables
 Provide portable commode chairs
 Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed
 Have doorways which are easy to open and have lever handles
 Have a wheelchair accessible toilet
 Have a wheelchair accessible shower and change room
 Provide a low height counter suitable for a person using a wheelchair or a person of small stature
 Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid

PHYSICAL - HIGH SUPPORT NEEDS

 Have twin beds available on request
 Provide room for hoist under the bed (minimum 100mm required to store a hoist)
 Have bathrooms with enhanced accessible features

ALLERGIES AND INTOLERANCES

 Trained staff to respond to allergic reactions
 Have equipment to respond to anaphylactic shock such as epipens and defibrillator