Edendale Community Environment Farm


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Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - Mobility
  • Physical - Wheelchair
  • Allergies and Intolerances
  • Accessible Customer Service

GENERAL ACCESS

 Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
 Employ people with disability
 Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
 Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
 Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.
 Policy of employing people with disability
 Volunteers with disability
 Experienced in supporting customers with disability
 Provide a detailed map of our facility

COMMUNICATION

 Use Cérge as our digital concierge to support personalised customer service
 A quiet space is available at the venue/ facility
 Staff experienced in communicating with people with learning or behavioural challenges

VISION

 Provide information in audio format (includes an audio described map of your venue, audio descs of performances and/ or displays)
 Provide digital communication materials (hard copy information is also available on line)
 Use easy read fonts in our signage and communication materials (Helvetica and Arial)
 Have an appropriate area for toileting an assistance dog
 Have effective lighting throughout facility.
 Braille and tactile signage present at Edendale Community Environment Farm with ongoing continuous improvement
 Have handrails on all stairways surrounding café and main buildings
 Have effective lighting throughout café and main buildings
 Have tactile tiles prior to steps, ramps surrounding café and main buildings

HEARING

 Have a low noise reception areas with hearing loss friendly acoustics and adequate lighting for viewing facial expressions (includes common areas which are free of background noise, background music)

PHYSICAL - MOBILITY

 Use floors/coverings which are slip resistant, firm and smooth throughout café and main buildings
 Have grab rails in the accessible bathrooms
 Provide seating throughout Edendale with a variety/range and include some with back rests and arm rests

PHYSICAL - WHEELCHAIR

 Have an accessible public toilet which is unlocked
 Have two accessible parking spaces with wheelchair accessible signage clearly displayed.
 Have step free outdoor pathways from carpark to café and main buildings
 Surface variation from concrete (near café and main buildings) to compacted crushed sand pathways
 Have doorways with lever handles held open on hot and cold days to balance usage of the weighted door at reception
 Have wheelchair access to most amusements and activities

ALLERGIES AND INTOLERANCES

 Trained staff to respond to allergic reactions
 Have equipment to respond to anaphylactic shock such as epipens and defibrillator
 Trained first aid officers to respond to allergic reactions

ACCESSIBLE CUSTOMER SERVICE

 Inclusive Customer Service