GENERAL ACCESS
• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Employ people with disability
• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.
• Policy of employing people with disability
• Volunteers with disability
• Experienced in supporting customers with disability
• Provide a detailed map of our facility
COMMUNICATION
• Use Cérge as our digital concierge to support personalised customer service
• A quiet space is available at the venue/ facility
• Staff experienced in communicating with people with learning or behavioural challenges
VISION
• Provide information in audio format (includes an audio described map of your venue, audio descs of performances and/ or displays)
• Provide digital communication materials (hard copy information is also available on line)
• Use easy read fonts in our signage and communication materials (Helvetica and Arial)
• Have an appropriate area for toileting an assistance dog
• Have effective lighting throughout facility.
• Braille and tactile signage present at Edendale Community Environment Farm with ongoing continuous improvement
• Have handrails on all stairways surrounding café and main buildings
• Have effective lighting throughout café and main buildings
• Have tactile tiles prior to steps, ramps surrounding café and main buildings
HEARING
• Have a low noise reception areas with hearing loss friendly acoustics and adequate lighting for viewing facial expressions (includes common areas which are free of background noise, background music)
PHYSICAL - MOBILITY
• Use floors/coverings which are slip resistant, firm and smooth throughout café and main buildings
• Have grab rails in the accessible bathrooms
• Provide seating throughout Edendale with a variety/range and include some with back rests and arm rests
PHYSICAL - WHEELCHAIR
• Have an accessible public toilet which is unlocked
• Have two accessible parking spaces with wheelchair accessible signage clearly displayed.
• Have step free outdoor pathways from carpark to café and main buildings
• Surface variation from concrete (near café and main buildings) to compacted crushed sand pathways
• Have doorways with lever handles held open on hot and cold days to balance usage of the weighted door at reception
• Have wheelchair access to most amusements and activities
ALLERGIES AND INTOLERANCES
• Trained staff to respond to allergic reactions
• Have equipment to respond to anaphylactic shock such as epipens and defibrillator
• Trained first aid officers to respond to allergic reactions
ACCESSIBLE CUSTOMER SERVICE
• Inclusive Customer Service