Edendale Community Environment Farm

Access Guide

General Access
Communication
Vision
Hearing
Physical - Mobility
Physical - Wheelchair
Allergies and Intolerances
Accessible Customer Service

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.

• Employ people with disability

• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)

• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).

• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.

• Policy of employing people with disability

• Volunteers with disability

• Experienced in supporting customers with disability

• Provide a detailed map of our facility

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service

• A quiet space is available at the venue/ facility

• Staff experienced in communicating with people with learning or behavioural challenges

VISION

• Provide information in audio format (includes an audio described map of your venue, audio descs of performances and/ or displays)

• Provide digital communication materials (hard copy information is also available on line)

• Use easy read fonts in our signage and communication materials (Helvetica and Arial)

• Have an appropriate area for toileting an assistance dog

• Have effective lighting throughout facility.

• Braille and tactile signage present at Edendale Community Environment Farm with ongoing continuous improvement

• Have handrails on all stairways surrounding café and main buildings

• Have effective lighting throughout café and main buildings

• Have tactile tiles prior to steps, ramps surrounding café and main buildings

HEARING

• Have a low noise reception areas with hearing loss friendly acoustics and adequate lighting for viewing facial expressions (includes common areas which are free of background noise, background music)

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth throughout café and main buildings

• Have grab rails in the accessible bathrooms

• Provide seating throughout Edendale with a variety/range and include some with back rests and arm rests

PHYSICAL - WHEELCHAIR

• Have an accessible public toilet which is unlocked

• Have two accessible parking spaces with wheelchair accessible signage clearly displayed.

• Have step free outdoor pathways from carpark to café and main buildings

• Surface variation from concrete (near café and main buildings) to compacted crushed sand pathways

• Have doorways with lever handles held open on hot and cold days to balance usage of the weighted door at reception

• Have wheelchair access to most amusements and activities

ALLERGIES AND INTOLERANCES

• Trained staff to respond to allergic reactions

• Have equipment to respond to anaphylactic shock such as epipens and defibrillator

• Trained first aid officers to respond to allergic reactions

ACCESSIBLE CUSTOMER SERVICE

• Inclusive Customer Service