GENERAL ACCESS
• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Trained staff in disability awareness
• Disability coaching
COMMUNICATION
• Use Cérge as our digital concierge to support personalised customer service
• Trained staff in communicating with people with learning or behavioural challenges
VISION
• Provide digital communication materials (hard copy information is also available on line)
HEARING
• Caption all entertainment (TVs, live shows, performances)
• Have TVs with captioning option
• Have volume controlled phones
• Have a low noise reception areas with hearing loss friendly acoustics and adequate lighting for viewing facial expressions (includes common areas which are free of background noise, background music)
PHYSICAL - MOBILITY
• Use floors/coverings which are slip resistant, firm and smooth
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.
PHYSICAL - WHEELCHAIR
• Have step free outdoor pathways
• Have wheelchair accessible picnic tables
• Have wheelchair access to amusements and activities
• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed
• Have wheelchair accessible transport options available in the general vicinity (provide information on name of the operator, phone and website link to individual providers for private vehicles, community transport train, mini vans, hire cars, buses, taxis, ferry, tram, light rail etc)
• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid
• 3 accessible car spaces
ALLERGIES AND INTOLERANCES
• Trained staff to respond to allergic reactions