Earlville Sports Club


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Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - Mobility
  • Physical - Wheelchair
  • Allergies and Intolerances

GENERAL ACCESS

 Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
 Trained staff in disability awareness
 Disability coaching

COMMUNICATION

 Use Cérge as our digital concierge to support personalised customer service
 Trained staff in communicating with people with learning or behavioural challenges

VISION

 Provide digital communication materials (hard copy information is also available on line)

HEARING

 Caption all entertainment (TVs, live shows, performances)
 Have TVs with captioning option
 Have volume controlled phones
 Have a low noise reception areas with hearing loss friendly acoustics and adequate lighting for viewing facial expressions (includes common areas which are free of background noise, background music)

PHYSICAL - MOBILITY

 Use floors/coverings which are slip resistant, firm and smooth
 Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

 Have step free outdoor pathways
 Have wheelchair accessible picnic tables
 Have wheelchair access to amusements and activities
 Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed
 Have wheelchair accessible transport options available in the general vicinity (provide information on name of the operator, phone and website link to individual providers for private vehicles, community transport train, mini vans, hire cars, buses, taxis, ferry, tram, light rail etc)
 Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid
 3 accessible car spaces

ALLERGIES AND INTOLERANCES

 Trained staff to respond to allergic reactions