GENERAL ACCESS
• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Accept the Companion Card
• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
• Ask all visitors if there are any specific needs to be met
• Have measurements of key access points and features such as doorway widths, bed heights and circulation spaces, available upon request.
• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.
• Provide assistance with booking arrangements
• Have a place to store mobility and/or medical equipment
• Have measurements of key access points and features such as doorway widths via Cérge Virtual Tour
COMMUNICATION
• Use Cérge as our digital concierge to support personalised customer service
• Use Plain English / easy read signage and information (includes menus and emergency information)
• A quiet space is available at the venue/ facility
• Provide clear, concise internal and external directional signage throughout your facility.
VISION
• Have Braille and tactile signage on all information and paths of travel
• Provide information in large print
• Provide digital communication materials (hard copy information is also available on line)
• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)
• Have effective lighting throughout facility.
• Have tactile tiles prior to steps, ramps, and other hazards.
HEARING
• Have TVs with captioning option
• Have volume controlled phones
• Have visual alerts for emergencies (Include flashing light)
PHYSICAL - MOBILITY
• Use floors/coverings which are slip resistant, firm and smooth
• Use non-slip tiles in the bathroom or slip resistant matting
• Have grab rails in the bathroom
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.
PHYSICAL - WHEELCHAIR
• Have step free outdoor pathways
• Have step free access to into our business premise
• Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)
• Have an accessible public toilet which is unlocked
• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas.
• Have a wheelchair accessible toilet
• Have a wheelchair accessible shower and change room
• Provide wheelchair access to gym
• Have at fourteen (14) wheelchair accessible parking spaces with wheelchair accessible signage clearly displayed
ALLERGIES AND INTOLERANCES
• Trained staff to respond to allergic reactions
• Have equipment to respond to anaphylactic shock such as epipens and defibrillator