Eagle Stadium

Access Guide

General Access
Communication
Vision
Hearing
Physical - Mobility
Physical - Wheelchair
Allergies and Intolerances

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.

• Accept the Companion Card

• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)

• Ask all visitors if there are any specific needs to be met

• Have measurements of key access points and features such as doorway widths, bed heights and circulation spaces, available upon request.

• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.

• Provide assistance with booking arrangements

• Have a place to store mobility and/or medical equipment

• Have measurements of key access points and features such as doorway widths via Cérge Virtual Tour

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service

• Use Plain English / easy read signage and information (includes menus and emergency information)

• A quiet space is available at the venue/ facility

• Provide clear, concise internal and external directional signage throughout your facility.

VISION

• Have Braille and tactile signage on all information and paths of travel

• Provide information in large print

• Provide digital communication materials (hard copy information is also available on line)

• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)

• Have effective lighting throughout facility.

• Have tactile tiles prior to steps, ramps, and other hazards.

HEARING

• Have TVs with captioning option

• Have volume controlled phones

• Have visual alerts for emergencies (Include flashing light)

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth

• Use non-slip tiles in the bathroom or slip resistant matting

• Have grab rails in the bathroom

• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways

• Have step free access to into our business premise

• Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)

• Have an accessible public toilet which is unlocked

• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas.

• Have a wheelchair accessible toilet

• Have a wheelchair accessible shower and change room

• Provide wheelchair access to gym

• Have at fourteen (14) wheelchair accessible parking spaces with wheelchair accessible signage clearly displayed

ALLERGIES AND INTOLERANCES

• Trained staff to respond to allergic reactions

• Have equipment to respond to anaphylactic shock such as epipens and defibrillator