Coomera Indoor Sports Centre

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Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - Mobility
  • Physical - Wheelchair
  • Physical - High support needs
  • Allergies and Intolerances
  • A large indoor basketball court with a polished wooden floor. Multiple basketball hoops are visible on the left and right sides. The ceiling is high with a metal framework and numerous lights. The background features large windows allowing natural light to enter. In the foreground, there are barriers with "CITY OF GOLD COAST" written on them. The walls are lined with light-coloured panels and some seating areas.
  • Foreground has two parking spaces marked for disabled access with white wheelchair symbols on the asphalt. Yellow bollards and striped lines separate the spaces. Background features a large building with a glass facade and metal framework. Left side has green shrubs and a tree, while the right side has more trees and a pathway. Ceiling is high and metallic, with visible beams and lights.
  • A large, modern building with an orange facade on the right side, labelled "Green Kiosk." A red flag next to the entrance reads "Kiosk Open." The entrance has large glass doors and windows. In front of the building, there are several wooden picnic tables with metal frames on a concrete surface. The left side shows a covered area with a high, metal roof supported by beams. In the background, there are trees and a few parked cars. The floor is concrete, and the ceiling is metal.
  • Entrance to a modern building with glass doors. On the left, there is an orange wall with a security camera mounted near the top. On the right, a dark grey wall. Inside, a long corridor with a shiny floor, a reception desk on the left, and a staircase on the right. Various signs and notices are posted near the entrance, and a digital screen is mounted on the right wall. The ceiling has exposed beams and lights.
  • A large grey building with a corrugated metal exterior is on the left. In front of the building, there are several trees and bushes. There are three parking spaces marked for disabled access, with yellow-striped lines and blue wheelchair symbols. Yellow bollards are positioned at the front of the parking spaces. On the right, there is a concrete pathway with metal bollards and a ramp leading to the building. The background features more trees and a few parked cars.
  • A wide pathway runs along the left side, bordered by trees and bushes. To the right, a large building with a high, grey, corrugated metal exterior and expansive glass windows. A ramp with metal railings leads up to the building entrance. Several banners hang from poles along the pathway. In the background, a car park with parked vehicles. The ground is a mix of concrete and tiled surfaces.
  • On the left, there is a pathway with metal railings and tactile paving leading downwards, surrounded by greenery and trees. In the middle, there is a concrete area with a few benches and more trees in the background. On the right, a large modern building with a grey and orange facade, featuring large glass windows and three bins (red, yellow, and green) near the entrance. The floor is a mix of smooth concrete and textured paving.
  • Entrance to a modern building with large glass doors. The left wall is dark grey, while the right wall is bright orange. Inside, the floor is polished and reflective. Several signs and posters are visible, including a black flag with white text and a green sign listing conditions of entry. The ceiling has exposed beams and lighting fixtures. The background shows a long corridor with additional signage and a glimpse of greenery outside.
  • A spacious reception area with a white desk on the left, featuring the word "Reception" embossed on it. Behind the desk are several computer monitors, a wall clock, and a large screen displaying an image. The floor is polished grey with green speckles, and the ceiling is grey with recessed lighting. On the right, there is a long corridor with white perforated walls, a fire extinguisher, and an emergency exit sign. The corridor extends into a well-lit area with large windows.
  • A spacious indoor area with a polished grey floor and high ceiling with visible metal beams. On the left, there is a glass entrance with people walking through, and a staircase leading up. In the middle, there is a white wall with black dots, a fire extinguisher, and a sign indicating directions. On the right, there is an entrance with blue walls leading to another room. The background includes large windows allowing natural light to enter.
  • A spacious indoor area with a polished grey floor and a high ceiling with exposed beams and lights. On the left, there are blue-walled rooms with white doors, one labelled "Accessible Toilet." In the middle, a white perforated wall extends along the corridor. On the right, a long hallway with metal beams and large windows. A colourful recycling bin is near the white wall, and a person in a yellow shirt is walking in the distance.
  • A blue brick wall with an open doorway in the centre. The doorway leads to a unisex toilet with a shower, indicated by a sign on the left side of the door. Inside, there is a bench and a showerhead visible. To the right of the doorway, there is another sign for an ambulant unisex toilet, which is marked as closed. The floor outside the doorway is speckled, and the interior floor is tiled. The ceiling inside the room has recessed lighting.
  • A spacious, accessible bathroom with white tiled walls and grey tiled floor. On the left, there is a sink with a mirror above it, a soap dispenser, a black bin labelled "PUSH," and a smaller black bin. In the middle, there is a toilet with grab bars on both sides and a toilet paper holder. On the right, there is a shower area with a handheld showerhead and a white bench. The ceiling has recessed lighting and a ventilation system.
  • A spacious indoor area with a high ceiling and large windows on the left side. The floor is polished and reflective. On the right, there is a white wall with a pattern of black dots and a yellow entrance leading to a corridor with doors. Overhead lights illuminate the space. A sign near the entrance indicates directions to toilets and changing rooms. In the background, there are more windows and a few people walking.
  • A large indoor sports hall with a polished wooden floor and a high, metal-beamed ceiling with numerous lights. On the left, there are multiple basketball courts with hoops and a few benches. The right side features a yellow-walled area with a door labelled "Switchroom" and another door labelled "Store." The walls are white tiles, and there is a green exit sign above the yellow area. The background shows a large window letting in natural light.
  • A large indoor sports hall with a polished wooden floor. On the left, there is a wall with metal beams and perforated panels. In the middle, there are multiple basketball courts with hoops and backboards. The ceiling is high with numerous lights and metal trusses. On the right, there are large windows and doors, with some areas leading to other sections of the building. The background shows more sports equipment and seating areas.
  • A large indoor basketball court with a polished wooden floor. Multiple basketball hoops are visible on the left and right sides. The ceiling is high with a metal framework and numerous lights. The background features large windows allowing natural light to enter. In the foreground, there are barriers with "CITY OF GOLD COAST" written on them. The walls are lined with light-coloured panels and some seating areas.
  • A spacious industrial interior with a polished concrete floor and a high, metal truss ceiling. On the left, there is an orange wall with a metal lift door and a sign next to it. Adjacent to the wall are several large, grey ventilation ducts. The right side features a long, open area with metal support beams and large windows at the far end, allowing natural light to enter. The background includes a large, open space with additional windows and a few scattered objects.
  • A modern indoor space with a polished, reflective floor. On the left, there is a lift with a bright orange wall surrounding it and a sign indicating directions. In the middle, there is a staircase with metal railings and large windows allowing natural light to enter. On the right, there is a white wall with black dots and a yellow doorway. The ceiling is grey with a grid pattern and recessed lighting.
  • A spacious industrial interior with a polished concrete floor and a high, metal truss ceiling. On the left, there is a white structure with colourful posters displaying years and images. Adjacent to it is a long counter with hanging lights above. On the right, there is an orange wall with a metal door, possibly an elevator, and exposed pipes running vertically. The background features large windows and metal wall panels with vertical light strips.
  • A large indoor sports facility with a high, metal truss ceiling and bright overhead lighting. In the foreground, there is a polished grey floor and a small area with wooden flooring. On the left, there is a black-framed glass structure with frosted upper panels and a set of colourful bins. To the right, a long walkway with a glass railing extends into the background, overlooking multiple sports courts. The walls are made of corrugated metal.
  • A modern indoor space with a polished grey floor and a high ceiling with exposed beams and lights. On the left, there is a glass-walled room with a door, partially open, revealing a meeting room with tables and chairs. In front of the glass wall, there is a recycling bin with separate compartments for different types of waste. On the right, there is a wooden railing overlooking a large open area with industrial-style metal framework and additional lighting.
  • A modern classroom with grey carpeted flooring and a white tiled ceiling featuring recessed lighting and circular air vents. The room has several white tables and chairs arranged in clusters. On the left, there is a wall-mounted television and a small desk with a chair. The right side has large windows with roller blinds, allowing natural light to enter. The background shows a black cabinet and more tables and chairs near the windows.
  • A modern classroom with grey walls and a dark grey carpeted floor. The ceiling is white with recessed lighting and circular air vents. Several rectangular tables with white tops and black legs are arranged around the room, each accompanied by white chairs. At the front, there is a whiteboard and a large flat-screen TV mounted on the wall. The right side of the room features large windows with grey blinds.
  • A large indoor basketball court with a polished wooden floor. Multiple basketball hoops are visible on the left and right sides. The ceiling is high with a metal framework and numerous lights. The background features large windows allowing natural light to enter. In the foreground, there are barriers with "CITY OF GOLD COAST" written on them. The walls are lined with light-coloured panels and some seating areas.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Employ people with disability
• Trained staff in disability awareness
• Ask all visitors if there are any specific needs to be met
• Have measurements of key access points and features such as doorway widths, bed heights and circulation spaces, available upon request.
• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.
• Provide a detailed map (‘Mobility Map’) of your facility, which includes accessible features and identifies any existing access barriers.

COMMUNICATION

• Use Plain English / easy read signage and information (includes menus and emergency information)
• Trained staff in communicating with people with learning or behavioural challenges
• Provide clear, concise internal and external directional signage throughout your facility.

VISION

• Have Braille and tactile signage on all information and paths of travel
• Provide information in large print
• Provide information in audio format (includes an audio described map of your venue, audio descs of performances and/ or displays)
• Provide digital communication materials (hard copy information is also available on line)
• Use easy read fonts in our signage and communication materials (Helvetica and Arial)
• Have audio enabled lifts
• Have raised tactile buttons in our lifts
• Have handrails on all our stairways
• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)
• Have effective lighting throughout facility.
• Have tactile tiles prior to steps, ramps, jetties, piers and other hazards.

HEARING

• Caption all entertainment (TVs, live shows, performances)
• Have TVs with captioning option
• Have volume controlled phones
• Have visual alerts for emergencies (Include flashing light)

PHYSICAL - MOBILITY

• Use non-slip tiles in the bathroom or slip resistant matting
• Have grab rails in the bathroom
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways
• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas
• Have step free access to into our business premise
• Have step free access to the conference or function room
• Have accessible seating areas in theatrette
• Have lifts with enough space for people using a mobility aid to enter and turn around to use the lift buttons. Buttons are at accessible height.
• Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)
• Have an accessible public toilet which is unlocked
• Have wheelchair access to amusements and activities
• Provide portable commode chairs
• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed
• Have wheelchair accessible transport options available in the general vicinity (provide information on name of the operator, phone and website link to individual providers for private vehicles, community transport train, mini vans, hire cars, buses, taxis, ferry, tram, light rail etc)
• Have a wheelchair accessible toilet
• Provide a low height counter suitable for a person using a wheelchair or a person of small stature
• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid
• More than 5 accessible car parking spaces

PHYSICAL - HIGH SUPPORT NEEDS

• Have twin beds available on request
• Have rooms which are interconnecting

ALLERGIES AND INTOLERANCES

• Modify our cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)
• Trained staff to respond to allergic reactions
• Adhere to The Food Authority requirements for allergy management in food preparation
• Have equipment to respond to anaphylactic shock such as epipens and defibrillator