GENERAL ACCESS
• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Employ people with disability
• Ask all visitors if there are any specific needs to be met
• Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
COMMUNICATION
• Use Plain English / easy read signage and information (includes menus and emergency information)
• A quiet space is available at the venue/ facility
VISION
• Provide digital communication materials (hard copy information is also available on line)
• Use easy read fonts in our signage and communication materials (Helvetica and Arial)
• Have handrails on all our stairways
• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)
• Have effective lighting throughout facility.
• Have tactile tiles prior to steps, ramps, jetties, piers and other hazards.
HEARING
• Have TVs with captioning option
• Have volume controlled phones
• Have visual alerts for emergencies (Include flashing light)
PHYSICAL - MOBILITY
• Use floors/coverings which are slip resistant, firm and smooth
• Use non-slip tiles in the bathroom or slip resistant matting
• Have grab rails in the bathroom
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.
PHYSICAL - WHEELCHAIR
• Have step free outdoor pathways
• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas
• Have step free access to into our business premise
• Have step free access to the conference or function room
• Have lifts with enough space for people using a mobility aid to enter and turn around to use the lift buttons. Buttons are at accessible height.
• Provide portable ramps
• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed
• Have a wheelchair accessible toilet
• 2 accessible car parking spaces
ALLERGIES AND INTOLERANCES
• Modify our cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)
• Trained staff to respond to allergic reactions
• Adhere to The Food Authority requirements for allergy management in food preparation
• Have equipment to respond to anaphylactic shock such as epipens and defibrillator