Club Helensvale

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Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - Mobility
  • Physical - Wheelchair
  • Allergies and Intolerances
  • On the left, there's a parking area with a blue disabled parking symbol and yellow-striped markings. In the background, a grassy sports field is visible, bordered by trees. On the right, a modern building features a perforated metal facade and large glass doors. In the foreground, a concrete ramp with tactile paving leads to the entrance, flanked by low planters with greenery. The floor is a mix of asphalt and concrete.
  • Entrance to a building with large glass doors in the centre. The left side features a white panelled wall with a sign and a black bin. The right side has a stone-textured wall and a metal awning. The floor is a mix of concrete and wood, leading to the entrance. Above, a wooden ceiling with lights.
  • Glass doors open to a spacious interior with wooden flooring. The ceiling features several hanging lights. A sign reads "The Home of the Hawks" above the entrance. To the left, there are green-lit machines and posters. On the right, a person is interacting with a kiosk. In the centre, there are stands with promotional materials. The walls are decorated with artwork and signs for a bar, café, and bistro.
  • A modern interior with a wooden floor and white panelled walls. On the right, a counter displays promotional posters and a defibrillator is mounted on the wall. Above, a sign reads "The Home of the Hawks." In the background, a hallway leads to a display area with green sports jackets. On the left, a seating area with black columns and a sign for bars, café, and bistro. Ceiling lights hang above, adding a warm glow.
  • A reception area with a counter in the centre, featuring a textured, light-coloured surface. On the counter are several electronic devices and brochures. Behind the counter, a large abstract painting hangs on a wall with horizontal wooden panels. To the right, there is a door labelled "Fire Hose Reel Fire Extinguisher" and two digital information stands. The floor is wooden, and the ceiling has a slatted design. A poster on the left advertises an event.
  • A walkway with a textured concrete floor leads to a set of stairs in the centre. On the right, there are glass doors and a wall with horizontal cladding. On the left, a landscaped area with plants is bordered by a low white wall. Beyond the walkway, a grassy field with sports equipment is visible, surrounded by trees. The ceiling is smooth and white, with a decorative perforated panel on the left side.
  • A modern building exterior with grey panelling and large glass doors on the right. A black metal gate is in the foreground. On the left, there is a covered area with tables and chairs, and a green playground slide. The floor is a textured grey concrete. In the background, a car park is visible through a decorative metal screen, with several parked cars and greenery. The ceiling is white with recessed lighting.
  • An outdoor area with a textured concrete floor. On the left, there's a large open window revealing an office interior with a desk, computer, and wall-mounted organisers. A black bin is positioned below the window. The right side features a grey metal wall with a closed door and security cameras. In the background, there's a metal fence and a decorative panel, with trees visible beyond.
  • A reception window with a counter in the foreground. Behind the window, there's an office with a desk, a chair, and office equipment like a printer and a computer. On the wall, there are hanging lanyards and a set of wall-mounted file holders. The ceiling has recessed lighting and an air vent. To the left, a whiteboard with papers is visible. The floor is speckled grey, and the window reflects an outdoor area with structural beams.
  • A large, covered lawn bowls area with a green artificial turf surface. The structure has a white, curved canopy supported by metal beams. On the left, there are white benches and a black fence. In the background, a digital screen displays an image, surrounded by greenery. On the right, more benches and a small building are visible. The floor is uniformly green, and the ceiling is a light-coloured fabric.
  • A covered outdoor area with artificial grass flooring. In the foreground, a metal ramp leads to a raised platform marked with the number 14. To the left, there are green chairs and a white table on a concrete surface. In the background, a planter box with greenery is visible, along with a black metal fence. A large white canopy covers the area, supported by metal beams. A sign and some equipment are against the fence.
  • A large, covered lawn bowling green with a white canopy supported by metal beams. On the left, there's a digital screen displaying an advertisement. The right side features a building with large glass windows and a seating area with benches. The background shows trees and additional structures. The floor is a smooth, green playing surface.
  • A large indoor lawn bowls facility with a green playing surface in the centre. The structure has a high, curved white ceiling supported by metal beams. On the left, there are benches and a large screen. On the right, more benches and a few steps leading to the playing area. In the background, there are tables and chairs, possibly for spectators or players, and a building with glass windows. The floor is covered with artificial grass.
  • A large indoor sports facility with a green playing surface, possibly for lawn bowls. The structure has a high, curved ceiling made of white fabric supported by metal beams. On the left and right sides, there are benches and tables along the perimeter. The background features a building with large windows and a few trees visible above the roofline. The space is well-lit with overhead lights attached to the beams.
  • A glass entrance with sliding doors leads to a hallway. On the left, a person with grey hair is partially visible. Inside, a TV on the wall displays a sports game. A poster titled "POINT & SHOOT" is on the right, near a staircase with a metal railing. A sign on a stand reads "AFTER 7PM ID SCANNING IS REQUIRED FOR ENTRY." The floor is wooden, and the ceiling has recessed lighting.
  • A small room with a tiled floor and a ceiling with recessed lights. On the left, there's a glass door with reversed text visible. In the centre, an elevator door is flanked by a wall-mounted map and an "Exit" sign. On the right, a television displays a sports match, and a large banner with text and a silhouette of a person is partially visible. A small stand with a framed picture is also on the right.
  • On the left, there is a closed lift with metallic doors set in a light-coloured wall. A small black button panel is visible beside the lift. To the right, there is a glass door leading to a spacious room with patterned carpet. Inside, there are display stands with framed pictures and a red rope barrier. The floor is wooden with a light brown finish, and the ceiling is white with recessed lighting.
  • A spacious room with a patterned green and beige carpet. On the left, a glass door with a red rope barrier leads into the room. In the centre and right, several easels display framed photographs on tables. The background features a bar area with shelves and a TV screen. Large windows on the right wall allow natural light to fill the space. The ceiling is white with recessed lighting.
  • A spacious indoor gallery with a patterned carpet in green, grey, and yellow tones. On the left, there are glass walls with framed artworks displayed on easels. In the centre, several tables hold more framed pictures. The right side features large windows with a view of an outdoor area. The ceiling is white with recessed lighting, and the far end of the room has a bar area with stools and additional lighting.
  • A spacious interior with a wooden floor. On the left, there's a reception desk with a painting above it and a fire extinguisher nearby. In the centre, a poster stand is visible. On the right, a large open doorway leads to a dining area with numerous tables and chairs on a patterned carpet. The ceiling has recessed lighting, and there are exit signs above the doors.
  • Automatic sliding glass doors open to a spacious room with a patterned green and beige carpet. Inside, rows of tables and chairs are neatly arranged. The ceiling is white with recessed lighting. On the right, a sign with information about physiotherapy, exercise, and massage is visible. The floor outside the doors is wooden.
  • A spacious indoor dining area with wooden tables and chairs arranged neatly. On the left, there's a bar with shelves displaying bottles. The floor has a green and white patterned carpet. Large glass doors on the right open to an outdoor area with more seating and a view of a bowling green. The ceiling is white with recessed lighting.
  • A spacious indoor dining area with a patterned carpet and a white panelled ceiling with recessed lighting. On the left, large glass doors open to an outdoor seating area with high tables and chairs. In the centre, there are multiple tables and chairs arranged neatly. The right side features a wall with screens displaying images and information. The room has a modern and open design, with a mix of wooden and upholstered furniture.
  • A modern bar with a wooden front counter and a marble top. Behind the counter, shelves display various bottles, glasses, and decorative items. The shelving is framed with black metal. On the right, a window provides a view of outdoor seating. The ceiling is white with recessed lighting, and the floor is light-coloured wood. A hand sanitiser dispenser is on the left side of the counter.
  • A spacious restaurant interior with a modern design. On the left, there's a long bar counter with hanging pendant lights and greenery above. The counter is illuminated with under-lighting. In the centre, there are tables and chairs arranged neatly on a patterned carpet. The right side features a bar area with multiple screens. The ceiling has recessed lighting and a grid pattern. Posters are visible on the walls, and a large screen is in the background.
  • On the left, there is a large window showing an outdoor area with tables and chairs on a gravel surface, covered by a white canopy. In the centre, a wall with a "Restroom" sign and an illuminated exit sign. The floor has a patterned carpet with green and beige tones. The ceiling is light-coloured with recessed lighting.
  • A hallway with a tiled floor and a patterned carpet in the foreground. On the left, there is a white wall with an exit sign and a control panel. The right side features a glass wall with a small sign. At the end of the hallway, there is a door with a restroom symbol above it and an illuminated exit sign on the ceiling. A chair is partially visible on the right.
  • A hallway with beige walls and tiled flooring. On the left, a large illuminated female restroom sign with an arrow pointing left. Below it, a smaller sign indicates a unisex toilet with wheelchair access. In the centre, a door is open, revealing a sink and mirror inside a restroom. On the right, a similar illuminated male restroom sign is visible. The ceiling is plain with recessed lighting.
  • A bathroom with light grey tiled walls and floor. On the left, there's a Dyson hand dryer and a metal grab bar next to a toilet with a blue seat cover. A toilet roll holder is mounted on the wall. The door is open, leading to a hallway with three wall lights. The ceiling is plain and light-coloured.
  • A large indoor sports facility with a green playing surface, possibly for lawn bowls. The structure has a high, curved ceiling made of white fabric supported by metal beams. On the left and right sides, there are benches and tables along the perimeter. The background features a building with large windows and a few trees visible above the roofline. The space is well-lit with overhead lights attached to the beams.
  • A car park with several vehicles, including a red, blue, and white car, is in the foreground. The background features a modern building with a textured facade and large windows. The building has a sign that reads "Club Helensvale." Tall streetlights are visible, and there are trees and residential houses in the distance. The ground is paved with marked parking spaces.
  • A car park with designated disabled parking spaces marked in blue and yellow lines. A silver car is parked in one of the spaces. Tall streetlights line the area. In the background, there is a grassy area with trees and a building with a white facade on the right. A covered walkway or seating area is visible near the building. The ground is asphalt, and the sky is partly cloudy.
  • A parking area with designated disabled parking spaces marked in blue and yellow on the asphalt. On the left, there's a grassy area with benches and a black bin, bordered by a low fence. Tall light poles are visible. In the centre, a modern building with a textured facade and a ramp. On the right, a row of parked cars in a car park. The ground is paved, and there are directional arrows painted on it.
  • On the left, there's a landscaped area with low plants bordered by a white concrete wall. Beyond it, a grassy sports field is visible, surrounded by trees. On the right, a building with grey doors and large windows is present. In the middle, a set of concrete steps leads up to a higher level. The floor is a textured grey concrete, and the ceiling is smooth and white, with a decorative perforated panel extending along the left side.
  • On the left, there's a parking area with a blue disabled parking symbol and yellow-striped markings. In the background, a grassy sports field is visible, bordered by trees. On the right, a modern building features a perforated metal facade and large glass doors. In the foreground, a concrete ramp with tactile paving leads to the entrance, flanked by low planters with greenery. The floor is a mix of asphalt and concrete.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Employ people with disability
• Ask all visitors if there are any specific needs to be met
• Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).

COMMUNICATION

• Use Plain English / easy read signage and information (includes menus and emergency information)
• A quiet space is available at the venue/ facility

VISION

• Provide digital communication materials (hard copy information is also available on line)
• Use easy read fonts in our signage and communication materials (Helvetica and Arial)
• Have handrails on all our stairways
• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)
• Have effective lighting throughout facility.
• Have tactile tiles prior to steps, ramps, jetties, piers and other hazards.

HEARING

• Have TVs with captioning option
• Have volume controlled phones
• Have visual alerts for emergencies (Include flashing light)

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth
• Use non-slip tiles in the bathroom or slip resistant matting
• Have grab rails in the bathroom
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways
• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas
• Have step free access to into our business premise
• Have step free access to the conference or function room
• Have lifts with enough space for people using a mobility aid to enter and turn around to use the lift buttons. Buttons are at accessible height.
• Provide portable ramps
• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed
• Have a wheelchair accessible toilet
• 2 accessible car parking spaces

ALLERGIES AND INTOLERANCES

• Modify our cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)
• Trained staff to respond to allergic reactions
• Adhere to The Food Authority requirements for allergy management in food preparation
• Have equipment to respond to anaphylactic shock such as epipens and defibrillator