Cérge
Main Venue Page

Cerge Head Office

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Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - Mobility
  • Physical - Wheelchair
  • Accessible Customer Service
  • A young lady at a café wearing a black shirt.
  • Upon entering through the entrance door, there is an open space for group training to the left and designated desk spaces for Hub members. It can be distinguished by the hexagonal brown wooden table and white circular chairs. At the back of this section are long, wooden rectangular boxes placed on top of each other and have respective seating cushions of varying colors.
  • Directly opposite the group training area is a room with manually operated, glass, double-door. Before the door is a large circular mat laid on the floor. To the right is a single, grey door where wheelchairs can pass through, which can be accessed by Site Manager through cards swiped on black boxes with green lights.
  • A meeting room in the Peregian Digital Hub fully equipped with meeting essentials such as several cream-white, adjustable standing desks, desktop computers, speakers, and office chairs. A medium size whiteboard can also be utilized by Hub members during meetings
  • Second floor of Peregian Digital Hub accessible via elevator or stairs. A fire exit door is indicated by a running stick figure, and an arrow can be seen in this area. Attached to the wall on the right side of the elevator is another fire extinguisher. Potted plants are placed scattered around the 2nd floor.
  • Additional office space on the 2nd floor of Peregian Digital Hub. On the open space are rectangular wooden ash and mahogany tabletops and office chairs perfect for sharing that are available for Hub members. A boho-style mat is placed on the floor. To the right is another closed room for privacy during meetings.
  • Kitchen hub of Peregian Digital Hub accessible near the parking spaces close to the entryway of the hub. The white oval shape in the kitchen is surrounded by brown circular chairs with black metal frames. Above this table is a wine rack with wine glasses and rectangular potted plants. The kitchen has a cabinet full of kitchen utensils, mugs, and plates.
  • Unisex toilet accessible at the Peregian Digital Hub. On the left side of the image are the wash basin, automatic liquid hand soap dispenser, as well as accessible sign for persons with mobility issues. Inside is a toilet bowl with a supporting cushion for the back, a toilet holder with toilet paper, and a metal handle. The walls of the toilet are made of common white tiles.
  • One of the main entrances to the Peregian Digital Hub is a manually operated glass double door with a metal handle. A small black mat is placed outside the entrance door and ferns can be seen on the right side. Seen beyond the glass walls is a brown and white staircase with medium-glass walls and black handrails.
  • View inside the Peregian Digital Hub after entering through the glass double door. A fire distinguisher is placed on the right of the door. A small elevator lift is accessible further to the right of the door. A beautiful painting with a black frame is placed on the white-painted wall
  • The image shows another portion of the first floor going to the left of the entrance doors. Underneath the stairs is a taro plant. A seating area with sofa beds and coffee tables. Behind the seating area is a well-designed wooden cabinet with stacked white chairs and an animated painting covering the wall.
  • Store image
  • Store image
  • Store image
  • Store image
  • Store image
  • A young lady moving down a slight ramp in her wheelchair.
  • A young lady wearing a black blouse.
  • A young lady wearing a black sweat shirt.
  • A young lady at a café wearing a black shirt.

GENERAL ACCESS

• Accept the Companion Card
• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
• Website meets WCAG 2.0 accessibility standards (https://www.w3.org/WAI/standards-guidelines/wcag/)
• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service
• Use Plain English / easy read signage and information (includes menus and emergency information)
• A quiet space is available at the venue/ facility
• Provide clear, concise internal and external directional signage throughout your facility.

VISION

• Have Braille and tactile signage on all information and paths of travel
• Provide information in large print
• Use easy read fonts in our signage and communication materials (Helvetica and Arial)
• Have an appropriate area for toileting an assistance dog
• Have audio enabled lifts
• Have raised tactile buttons in our lifts
• Have handrails on all our stairways
• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)
• Have effective lighting throughout facility.
• Have tactile tiles prior to steps, ramps, jetties, piers and other hazards.

HEARING

• Caption all entertainment (TVs, live shows, performances)
• Have TVs with captioning option
• Have a low noise reception areas with hearing loss friendly acoustics and adequate lighting for viewing facial expressions (includes common areas which are free of background noise, background music)

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth
• Have grab rails in the bathroom
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways
• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas
• Have step free access to into our business premise
• Have step free access to the conference or function room
• Have accessible seating areas in theatrette
• Have lifts with enough space for people using a mobility aid to enter and turn around to use the lift buttons. Buttons are at accessible height.
• Have an accessible public toilet which is unlocked
• Have at two wheelchair accessible parking space with wheelchair accessible signage clearly displayed
• Have a wheelchair accessible toilet
• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid

ACCESSIBLE CUSTOMER SERVICE

• Meet and greet when you arrive
• Use the "my must know" as your advocacy statement, so we know...