GENERAL ACCESS
• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Employ people with disability
• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
• Frosted glass private room available upon request
COMMUNICATION
• Use Cérge as our digital concierge to support personalised customer service
• Use Plain English / easy read signage and information (includes menus and emergency information)
• A quiet space is available at the venue/ facility
• A separate VIP room may be configured with lower noise and music levels
VISION
• Provide information in large print
• Use easy read fonts in our signage and communication materials (Helvetica and Arial)
• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)
• Have effective lighting throughout facility.
HEARING
• Have TVs with captioning option
• Have visual alerts for emergencies (Include flashing light)
• Have a low noise reception areas and adequate lighting for viewing facial expressions
PHYSICAL - MOBILITY
• Use floors/coverings which are slip resistant, firm and smooth
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.
PHYSICAL - WHEELCHAIR
• Have step free outdoor pathways
• Have step free access to into our business premise
• Have an accessible public toilet which is unlocked
• Accessible and senior parking bays are conveniently located near all the Sunshine Plaza centre's main entrances
• Parents Rooms have been provided for parents and guardians to take care of their children.
• Sunshine Plaza offers customers complimentary wheelchair and motorised scooter hire.
• Our adult change room is located in the amenities corridor between Skulpt Clinics Australia and Ann's Nails.
ALLERGIES AND INTOLERANCES
• SDS sheets available on all cleaning products