Buderim Aquatic Centre

Access Guide

General Access
Communication
Vision
Physical - Mobility
Physical - Wheelchair
Allergies and Intolerances

A street scene with a grey building on the left featuring a curved roof and a sign marked "Hazchem" on the door. The road is shaded by a large tree on the right, with a parked black car partially visible. In the background, there are more trees and a glimpse of a fenced area with various structures. The ground is paved, and the area is well-lit with sunlight filtering through the tree branches.

A car park with several vehicles, including a black Mercedes and white SUVs, is on the left. The right side has more parked cars, including a blue vehicle. In the background, there are large green trees and a colourful mural on a wall. The ground is paved, and there are shadows from the trees.

A white van is parked on the left in a parking area with two marked disabled parking spaces in the centre. The ground is asphalt with blue disabled symbols. In the background, there is a wooden fence and some greenery, including trees and bushes. Shadows from the trees are cast on the ground, and a building with a light green wall is visible behind the fence.

A building with a curved roof and light grey brick walls is on the left. A door marked "2XE" is visible with steps leading up to it. In the centre, several tall palm trees stand in front of a green metal gate, with a red bin nearby. Bushes and a banner advertising swim lessons are in front of the building. On the right, a paved path leads through a grassy area with trees and a red lamp post. Shadows of trees are cast on the ground.

A curved building on the left with a banner reading "Swim Lessons Save Lives" is partially obscured by green shrubs. The path in the centre is paved with bricks, leading towards a grassy area on the right. A red lamp post stands on the grass, surrounded by trees and bushes. In the background, a few buildings are visible.

On the left, an entrance with a "No Smoking or Vaping" sign leads to a pool area visible through a gate. In the middle, a grey brick wall displays a sign with centre opening hours. On the right, a path bordered by trees and shrubs extends into the distance. The floor is paved with bricks, and the ceiling is a light-coloured panel.

On the left, a gated entrance leads to a pool area with tables and chairs under a canopy. In the middle, a counter with a computer and various notices, including a sign about pool closures. On the right, a wall-mounted clock and first aid sign are visible. The floor is paved with dark bricks, and the ceiling is lined with light panels.

On the left, a counter with a computer and a Zoggs sign above. A red Coca-Cola fridge stands next to a coffee machine. In the middle, a metal counter extends towards the entrance. On the right, an open doorway leads outside to a grassy area with a red lamp post. The floor is paved with dark bricks, and the ceiling features a white panel with a fluorescent light.

On the left, a computer and a sign about health measures are on a grey stone counter. In the middle, a wall with a Zoggs sign, a clock, and a first aid kit. On the right, a red Coca-Cola fridge and a coffee machine are visible. The floor is tiled, and the ceiling has white panels with fluorescent lights.

A small shop interior with a metal counter in the foreground. On the left, there are sunscreen products and brochures. Behind the counter, a fridge stocked with drinks is visible, along with a coffee machine and a small fridge. On the right, a snack display with crisps and sweets is next to a first aid sign. The background shows an open window with a view of greenery outside. The ceiling is lined with fluorescent lights.

A small seating area with two white round tables, each accompanied by two plastic chairs—one set in orange and the other in yellow. The tables have small potted plants. The background features a white brick wall with vertical slits and a notice board. On the right, there is a display rack with various packaged items and a freezer. The floor is paved with dark and light grey bricks, and the ceiling is plain.

A swimming pool area with lanes on the left, surrounded by greenery and a building with a curved roof. On the right, there is a covered seating area with white round tables and colourful plastic chairs, mostly orange and yellow. Potted plants line the wall, which has a textured design. The floor is concrete, and the ceiling is a white canopy providing shade.

An outdoor swimming pool with multiple lanes, each marked by floating dividers. Signs indicate lane speeds, such as "Medium Lane." On the right, there are white lounge chairs and a grassy area with palm trees. On the left, a shaded area with seating and a potted plant. The pool deck is concrete, and there are signs about pool lane etiquette. The background features tall trees and a fence.

Steps lead into a swimming pool with a metal handrail on the left. The pool has several lanes, with a few swimmers visible. On the right, a sign indicates "Medium Lane" and "Slow Lane". The poolside area has benches, a bin, and a mural on the wall. The ground is a mix of textured surfaces, and there are white plastic chairs in the background. A grassy area with trees and a fence is visible beyond the pool.

Outdoor swimming pool with multiple lanes, surrounded by a tiled deck. On the left, there's a covered area with benches and chairs. Signs indicate "Medium Lane" and "Slow Lane" near the pool's edge. In the background, a row of trees and a fence line the perimeter. The ceiling of the covered area is corrugated, and the floor is concrete. Bright sunlight casts shadows across the scene.

An outdoor swimming pool with multiple lanes, each marked by lane ropes. In the foreground, there are starting blocks numbered 2, 3, and 4, with "No Diving" signs. A swimmer is visible in the water. The background features a building with large windows and a curved roof, surrounded by trees and greenery. White chairs and a lifeguard stand are positioned along the poolside. The area is well-lit, suggesting a sunny day.

Outdoor swimming pool with clear blue water and marked lanes. On the right, there are starting blocks with "No Diving" signs. A swimmer is in one of the lanes. The left side has a paved area with white lounge chairs and a few tables with chairs. In the background, there are trees and a building with a curved roof. The pool area is surrounded by greenery.

A covered outdoor area with a corrugated roof and a concrete floor. On the left, there are white plastic tables with yellow and orange chairs. A green wall with potted plants is visible. In the middle, a bin filled with colourful pool noodles is near a glass door. On the right, a swimming pool with lane dividers is visible, surrounded by a fence and trees in the background.

On the left, there are two green bins filled with colourful pool noodles next to a building with corrugated walls. The building has open glass doors leading to an indoor area. On the right, there's an outdoor swimming pool with lane dividers. A yellow flag is positioned near the pool's edge. In the background, there are tall trees and a chain-link fence. The ground is a mix of concrete and artificial grass.

An indoor swimming pool with clear water, surrounded by a tiled deck. On the right, there are stacked plastic chairs and a wooden bench. The left side has a blue pool cover roller. Large windows with mesh fencing provide an outside view of plants and a blue fence. The ceiling is white with fluorescent lights, and the floor is wet with some puddles. Signs indicate pool depth and safety warnings.

Indoor swimming pool with a tiled edge and a depth marker reading "0.9m" on the right. A metal handrail descends into the water. The pool is surrounded by large windows with a chain-link fence outside. On the left, there are red pool noodles and a black storage bin. The ceiling is white with fluorescent lights, and the floor is tiled. Some potted plants are visible outside the windows.

Indoor swimming pool with clear water, surrounded by a tiled deck. On the left, a metal handrail descends into the pool. Along the right side, there are colourful plastic chairs and a bench against a glass wall, providing a view of an outdoor area with more seating and a grassy hill. The ceiling is white with fluorescent lights, and a blue slide is visible near the pool's edge.

Indoor swimming pool with greenish water, surrounded by a tiled deck. On the left, there are black and red plastic chairs and benches. The right side has a blue slide and a stack of red pool noodles. Glass walls provide a view of an outdoor area with more seating and a grassy hill. The ceiling is white with fluorescent lights, and a sign reads "Caution Shallow Water."

A narrow corridor with white tiled walls and metal handrails on both sides. At the end, there is a wall with a sign reading "PLEASE SHOWER BEFORE ENTERING POOL" and several posters. A soap dispenser is mounted on the left wall above a stainless steel sink. Below the sink is a white bin with a black liner. The floor has a black and white diamond pattern. On the right, a turquoise metal gate with a padlock is visible.

A changing room with white tiled walls and a corner bench made of metal. The bench is supported by metal brackets. Above the bench, there are hooks for hanging items. The floor is tiled with a light colour and has two black rubber mats. On the left, a door is partially open, and a small bin with a liner is positioned near the entrance.

A public restroom with white tiled walls and a tiled floor. On the left, there is a toilet with a blue seat and metal grab bars on both sides. A toilet paper dispenser is mounted on the wall. In the centre, a vertical black tile strip runs down the wall. On the right, a foldable baby changing table is attached to the wall above a bin. A partial view of a door with a blue sign is visible on the far right.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.

• Employ people with disability

• Trained staff in disability awareness

• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)

• Ask all visitors if there are any specific needs to be met

• Website meets WCAG 2.0 accessibility standards (https://www.w3.org/WAI/standards-guidelines/wcag/)

• Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)

• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)

• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).

• Have measurements of key access points and features such as doorway widths, bed heights and circulation spaces, available upon request.

• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.

COMMUNICATION

• Use Plain English / easy read signage and information (includes menus and emergency information)

• A quiet space is available at the venue/ facility

• Trained staff in communicating with people with learning or behavioural challenges

• Provide clear, concise internal and external directional signage throughout your facility.

VISION

• Provide information in large print

• Use easy read fonts in our signage and communication materials (Helvetica and Arial)

• Trained staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)

• Have an appropriate area for toileting an assistance dog

• Have handrails on all our stairways

• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)

• Have effective lighting throughout facility.

PHYSICAL - MOBILITY

• Use non-slip tiles in the bathroom or slip resistant matting

• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways

• Have step free access to into our business premise

• Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)

• Have an accessible public toilet which is unlocked

• Have wheelchair accessible picnic tables

• Aquatic wheelchair is available

• Have a wheelchair accessible toilet

• Have a wheelchair accessible shower and change room

• Have a pool ramp/hoist enabling entry into pool

• Provide a low height counter suitable for a person using a wheelchair or a person of small stature

• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid

• Two accessible car parking spaces

ALLERGIES AND INTOLERANCES

• Modify our cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)

• Trained staff to respond to allergic reactions

• Adhere to The Food Authority requirements for allergy management in food preparation

• Have equipment to respond to anaphylactic shock such as epipens and defibrillator

• Provide toiletries which are chemical and fragrance free (if requested)

• Use organic (chemical and fragrance free) deodorisers in public areas and rooms