GENERAL ACCESS
• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
• Have measurements of key access points and features available via 360 degree virtual tour
• Provide a 360 degree virtual tour which includes accessible features and identifies any existing access barriers.
COMMUNICATION
• Use Plain English / easy read signage and information (includes menus and emergency information)
• Provide clear, concise internal and external directional signage throughout your facility.
• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues.
VISION
• Provide digital communication materials (hard copy information is also available on line)
• Use easy read fonts in our signage and communication materials (Helvetica and Arial)
• Have effective lighting throughout facility.
• Have tactile tiles prior to steps, ramps, jetties, piers and other hazards.
HEARING
• Have visual alerts for emergencies (Include flashing light)
PHYSICAL - MOBILITY
• Use non-slip tiles in the bathroom or slip resistant matting
• Have grab rails in the bathroom
• Provide seating in common areas. Seating provided is a variety/range and include some with back rests.
PHYSICAL - WHEELCHAIR
• Have step free outdoor pathways
• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas
• Have a wheelchair accessible toilet
• Have 2 accessible car parking spaces