Bay Island Aqua Accessibility

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Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - Mobility
  • Physical - Wheelchair
  • Allergies and Intolerances
  • A man wearing a hat stands on a large paddleboard with multiple seats, positioned in shallow water near the shore. The water is clear, revealing a sandy and rocky bottom. To the left, a rocky breakwater extends into the sea. In the background, several boats and yachts are anchored in the distance, with a buoy visible in the water. The sky is partly cloudy.
  • A car park with designated accessible car parking spaces marked by blue symbols on the ground. Yellow lines indicate no parking zones. On the left, a signpost for disabled parking is visible. In the background, there are green bushes and trees, with a black vehicle parked nearby. A white car is parked on the right. The ground is paved with concrete, and there are stone barriers along the grassy area.
  • A pathway leads through a park with dense green foliage on the left and a mix of palm trees and other vegetation on the right. The ground is covered with mulch around the trees, and a concrete path runs through the centre. In the foreground, there are yellow diagonal lines painted on the pavement. A small sign is visible among the trees on the left. The background shows more trees and a glimpse of a structure, possibly a playground.
  • A road with a parking area on the left, featuring a yellow-striped disabled parking space. Several palm trees are planted along the edge of the parking area. In the background, there is a grassy field with a few tall trees and a path running through it. A few cars are parked, and there are some buildings visible in the distance on the left. The sky is partly cloudy.
  • A paved path runs through a grassy park area, with tall, slender trees scattered throughout. On the left, there are palm trees lining a road with parked cars and residential buildings in the background. On the right, more trees and a few structures, including a tent and a vehicle, are visible. The scene is open and spacious, with a mix of greenery and urban elements.
  • A grey public restroom building with a tiled roof is surrounded by trees and grass. On the left, a path leads towards a body of water visible in the background. The building has signs indicating male and accessible facilities. The ground is a mix of concrete and grass, with some fallen leaves. Trees provide shade, and there are glimpses of the water and more trees in the distance.
  • A public toilet with white tiled walls and a dark tiled floor. In the centre, there is a stainless steel toilet with a backrest. On the right, a wall-mounted baby changing station is visible. Stainless steel grab bars are installed on the left and right walls for accessibility. The upper part of the walls is made of light-coloured bricks.
  • A grassy area with a trailer on the left displaying "Bay Island Aqua Accessibility" and kayaks nearby. In the centre, there are three white tents with banners and equipment. On the right, a blue beach wheelchair with large wheels is visible. Trees and a glimpse of water are in the background, with a mix of palm and other trees. The sky is partly cloudy.
  • Three white tents are set up on a grassy area. The central tent has a person standing behind a counter with a "Bay Island Coffee Co." banner. The left tent displays equipment and a "Bay Island Water Sports" sign. The right tent has several empty chairs. In the background, there are trees, a body of water, and a small building. A tall pine tree is visible behind the central tent.
  • A sandy beach in the foreground leads to a grassy area where several kayaks are lined up. On the right, a person is adjusting a kayak. In the background, there are white tents and a few buildings, with tall trees scattered around. A blue mat is laid out on the grass to the right.
  • A grey pickup truck is parked on grass next to a trailer with a sign advertising "Stand Up Paddleboard & Kayak Hire." The trailer features images of people paddleboarding. In the background, there are trees and a glimpse of the sea to the left. A metal railing runs along the foreground on a concrete path. The sky is partly cloudy, and there are some tall trees in the distance on the right.
  • A park with a playground in the centre, featuring slides and swings under large shade sails. The ground is covered with sand. A concrete path curves through the park, with grass and trees on either side. On the right, there's a bench and more trees. In the background, houses are visible beyond the park.
  • A playground with a sandy surface is covered by large, dark shade sails supported by green poles. In the centre, there are slides and climbing structures. The background features trees, a fence, and residential houses. The foreground has a concrete path surrounding the sandy area.
  • A fenced playground with a swing set in the centre, featuring a blue and red frame and a yellow seat. The ground inside the fence is covered with dark rubber matting. A sign with various logos is attached to the fence. Surrounding the playground is a paved path, with grass and trees on the left. On the right, there are palm trees, a bench, and a sandy area with a large triangular shade sail supported by green poles.
  • A playground with a fenced area on the left featuring a blue and yellow swing set. In the centre, there are large black shade sails supported by green poles. To the right, a pink slide sits on a sandy surface. The background includes trees, bushes, and a house with a tiled roof. The ground is a mix of grass and paved paths.
  • A playground with a yellow swing designed for accessibility on the left, supported by blue poles. The ground is covered with a dark rubber surface. In the background, there are several large, dark shade sails supported by green poles, providing cover over a sandy play area. A pink slide and other playground equipment are visible. The area is enclosed by a black metal fence, with trees and bushes in the distance.
  • A playground swing designed for accessibility, featuring a yellow seat with a ramp for wheelchair access. The swing is supported by blue metal frames and is set on a black rubber surface. In the background, there is a grassy area with trees and a few buildings. A black metal fence surrounds the playground area.
  • On the left, a beach wheelchair with large yellow wheels and orange armrests sits on grass. On the right, another beach wheelchair with grey wheels is nearby. In the middle, several kayaks and yellow water bikes are lined up on the grass near the shoreline. The background features a calm sea with a few boats and a rocky breakwater. Trees are visible on both sides.
  • On the left, a person is sitting on the grass near several inflatable kayaks in blue and orange, lined up along the shoreline. The middle ground features more kayaks, some yellow, with a few people nearby. The right side shows a beach wheelchair with large yellow wheels and orange armrests on the grass. In the background, there are trees and a sandy beach leading to the sea, with boats visible on the water.
  • A sandy beach with a blue mat leading from the foreground to the water. On the left, people are near the shoreline with paddleboards. In the middle, kayaks are lined up on the grass. On the right, a person is handling equipment near a row of white tents. Trees and a few buildings are visible in the background.
  • A beach scene with a grassy area in the foreground. On the left, a tree with overhanging branches provides shade. Several kayaks and paddleboards are lined up on the sand near the water. Two people wearing life jackets stand on the grass, facing the water. In the background, there are trees, a white tent, and some buildings. A beach wheelchair is parked on the grass to the right. The water is calm, with a few people swimming.
  • Kayaks in various colours, including blue, green, and yellow, are lined up on a grassy area to the right. The sandy beach stretches along the middle, leading to a calm body of water on the left. Several people are near the water's edge, with a few kayaks floating nearby. Trees and a few buildings are visible in the background, providing a scenic backdrop.
  • On the left, a person in a blue shirt stands near several blue and yellow kayaks on a grassy area. In the middle, more kayaks and yellow water bikes are lined up on the grass, with the beach and ocean in the background. Two people are near the water's edge, and a few boats are visible on the horizon. On the right, a person sits under a tree, with more trees framing the scene. The sky is partly cloudy.
  • A man wearing a hat stands on a large paddleboard with multiple seats, positioned in shallow water near the shore. The water is clear, revealing a sandy and rocky bottom. To the left, a rocky breakwater extends into the sea. In the background, several boats and yachts are anchored in the distance, with a buoy visible in the water. The sky is partly cloudy.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Employ people with disability
• Trained staff in disability awareness
• Ask all visitors if there are any specific needs to be met
• Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service
• Use Plain English / easy read signage and information (includes menus and emergency information)
• A quiet space is available at the venue/ facility
• Trained staff in communicating with people with learning or behavioural challenges
• Have personalised experience with caring and professional staff, ready to provide the adventure of a lifetime.

VISION

• Provide information in large print
• Trained staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)
• Have an appropriate area for toileting an assistance dog

HEARING

• Staff are trained in communicating with people who are deaf or have hearing loss
• Tailored and personal experience for all 1:1.

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth
• Have grab rails in the bathroom

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways
• Have step free access to into our business premise
• Have an accessible public toilet which is unlocked
• Have wheelchair accessible picnic tables
• Have wheelchair access to amusements and activities
• Have a wheelchair/scooter charging station (power point) in an accessible location
• Provide beach matting and beach wheelchairs for people to access the water
• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed
• Have wheelchair accessible transport options available in the general vicinity (provide information on name of the operator, phone and website link to individual providers for private vehicles, community transport train, mini vans, hire cars, buses, taxis, ferry, tram, light rail etc)
• Have a wheelchair accessible shower and change room
• Provide a low height counter suitable for a person using a wheelchair or a person of small stature
• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid
• Have Water Wheel Chair, Beach Wheelchair and Slide Board to move into a stabilised Kayak
• Have extra cushions provided to suit different needs
• Have 5 accessible car parking spaces

ALLERGIES AND INTOLERANCES

• Trained staff to respond to allergic reactions