Banyule City Council Admin Offices

Access Guide

General Access
Communication
Vision
Hearing
Physical - Mobility
Physical - Wheelchair
Physical - High support needs
Allergies and Intolerances

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.

• Employ people with disability

• Trained staff in disability awareness

• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)

• Visitors can contact Banyule City Council by phone, email, online or in person.

• Accessibility requirements and feedback can be discussed with Council staff.

• Staff can assist visitors to locate accessible facilities and navigate the building.

• The venue is close to public transport, accessible parking and pathways.

• Mobility aids can be accommodated where required.

COMMUNICATION

• Use Plain English / easy read signage and information (includes menus and emergency information)

• Provide clear, concise internal and external directional signage throughout your facility.

• Staff can assist visitors with wayfinding and accessing information throughout the venue.

• Plain English is used across many customer-facing materials and interactions.

• Quiet or lower sensory spaces may be available on request where possible.

• Internal and external signage supports navigation across the facility.

VISION

• Provide digital communication materials (hard copy information is also available on line)

• Use easy read fonts in our signage and communication materials (Helvetica and Arial)

• Have an appropriate area for toileting an assistance dog

• Have audio enabled lifts

• Large print and digital communication materials can be provided where available.

• Lighting, handrails and indicators support movement throughout public areas.

• Assistance animals are welcome onsite.

• Staff may assist visitors with navigation and accessing facilities if required.

HEARING

• Staff can assist visitors using a range of communication methods.

• Captioning can be enabled on compatible devices where available.

• Visual emergency alert systems are provided within public areas.

• Visitors can contact the venue before attending to discuss communication needs.

PHYSICAL - MOBILITY

• Seating is available throughout public areas, including options with backs and arm rests.

• Public pathways and circulation spaces support mobility aid access.

• Accessible bathroom facilities with grab rails are available onsite.

• Flooring throughout public areas is firm and generally slip resistant.

PHYSICAL - WHEELCHAIR

• Have lifts with enough space for people using a mobility aid to enter and turn around to use the lift buttons. Buttons are at accessible height.

• Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)

• Have an accessible public toilet which is unlocked

• Have a wheelchair/scooter charging station (power point) in an accessible location

• Step free access is available to public areas, meeting rooms and service spaces.

• Accessible parking, public transport and lower service counters are available.

PHYSICAL - HIGH SUPPORT NEEDS

• Accessible bathrooms are available onsite, including a Changing Places facility.

• The Changing Places facility is accessed via Watermarc.

• Staff can discuss individual access requirements and available supports.

ALLERGIES AND INTOLERANCES

• Trained staff to respond to allergic reactions

• Visitors are encouraged to contact the venue to discuss before attending.

• Allergy requirements can be discussed in advance.

• Emergency response equipment, including a defibrillator, is available onsite.