GENERAL ACCESS
• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Accept the Companion Card
• Employ people with disability
• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.
• Fully wheelchair/ mobility accessible. Some steps in theatre, however wheelchairs can navigate around these.
• Tour guides for group bookings can be informed of the access needs of visitors at the time of booking.
COMMUNICATION
• Have staff available to provide direction on site as required
VISION
• Provide digital communication materials (hard copy information is also available on line)
• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)
• Have effective lighting throughout facility, however some areas have low lighting.
PHYSICAL - MOBILITY
• Seating provided in theatre. Seating provided includes back rest, no arm rests.
PHYSICAL - WHEELCHAIR
• Have step free outdoor pathways
• Have step free access to into our business premise
• Have accessible seating areas in theatrette
• Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)
• Have an accessible public toilet which is unlocked
• Have wheelchair access to amusements and activities
• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas
• Have 2 accessible car parking spaces.
• Have step free access to exhibits.
• All doorways are automatic or always open.
ALLERGIES AND INTOLERANCES
• Have equipment to respond to anaphylactic shock (Defibrillator)