at Whitsunday Vista Holiday Apartments

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Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - Mobility
  • Physical - High support needs
  • A cosy café interior with a tiled floor and a white panelled ceiling. In the foreground, wooden tables and chairs are set with placemats. The counter in the centre has a variety of items on display, with a person standing behind it. Shelves on the right hold various packaged goods. The left side features large windows with a view of greenery outside. The walls are adorned with decorative masks and framed pictures.
  • A multi-storey building with balconies and a staircase on the right. A grey car is parked near the entrance, surrounded by potted plants. On the left, another building with a curved orange wall and a blue bin nearby. The ground is paved, with shadows of palm trees visible.
  • A multi-storey building with balconies featuring white railings. The ground level has a tiled entrance with potted plants and glass doors. A grey car is parked on the left, next to some foliage. The building's exterior is light-coloured, and there are visible staircases on the right. The ground is a mix of concrete and painted surfaces.
  • A covered outdoor area with a tiled floor and a beige ceiling. In the centre, two large columns with a wheelchair accessibility sign. Between the columns are two potted plants. On either side, there are blue-framed glass doors leading inside. Blue plant pots with greenery are placed along the walls. Two chairs and a small table are positioned near the left door. A railing is visible above the area.
  • A glass door with a blue frame is slightly open, leading into a room with tiled flooring. On the left, a blue pot with red plants sits on a terracotta-tiled floor. A sign is visible on the wall next to the door. On the right, a wicker chair is partially visible. Inside, a mat with "at Hotel Group" is on the floor, and a seating area is visible in the background. A security warning sign is on the door.
  • A reception area with a tiled floor and a curved counter displaying brochures. On the right, there's a dark sofa with a small table holding magazines. Large windows with blue frames let in natural light, and two chairs are positioned near the windows. The ceiling has recessed lighting, and a vase with tall branches is in the corner on the left.
  • Reception area with a curved desk in the centre displaying brochures for day cruises. Behind the desk, a computer and a clock are visible. To the right, a wall-mounted TV and more brochures. On the left, a grey sofa sits against the wall near a glass door leading outside. The floor is tiled, and the ceiling has recessed lighting.
  • Reception area with a curved counter displaying brochures and advertisements for day cruises. The counter is decorated with vibrant images of boats and water activities. Behind the counter, a wall-mounted TV and various posters are visible. To the left, a small fridge with drinks and a clock on the wall. The floor is tiled, and the ceiling has recessed lighting. A doorway leads to another room, and there are some towels stacked near the entrance.
  • A bathroom with a white toilet on the left, equipped with metal grab bars and a toilet roll holder. The walls are tiled with a decorative border. On the right, a white sink with a silver tap is mounted on a wooden counter. Above the sink is a mirror and a metal paper towel dispenser. The floor is covered with beige tiles.
  • A road curves to the left, bordered by trees and bushes on the left side. On the right, there are multi-storey buildings with balconies, surrounded by palm trees and landscaped gardens. A driveway leads up to the buildings, and a car is visible on the road. The background features a hilly landscape with greenery. The sky is partly cloudy.
  • A multi-storey building with a glass facade in the centre, reflecting the surroundings. On the left, there's a curved section with a sign for Thai food. The building has balconies with white railings. In front, there are landscaped gardens with shrubs and a sloped pavement leading to the entrance. Stairs with white railings are on both sides, and a steep road runs in the foreground. Trees are visible on the left side.
  • A building entrance with a set of brick steps leading up to a glass door. On the left, there are neatly trimmed bushes and flowering plants in a raised garden bed. On the right, a round, manicured shrub is surrounded by smaller plants. A white railing lines the steps, and a sign is visible near the entrance. The building has a large glass window reflecting the surroundings, and a staircase with a white railing is on the right side. The pavement has a yellow line along the edge.
  • A building entrance with a blue-framed glass door on the left, marked with signs for reception and restaurant. Brick steps with yellow edges lead up to the door, flanked by white railings. In the centre, a neatly trimmed round bush is surrounded by a small garden bed with various plants. On the right, a curved concrete path with a yellow line leads past a sign for "Vista Holiday Apartments" and a green lattice structure.
  • Inside a building with a tiled floor and a white ceiling. On the right, there are two large posters with scenic images and the words "RELAX + ENJOY." Two blue plant pots are placed beneath the posters. In the centre, a staircase with white railings leads upwards. A small seating area with dark chairs and a table is nearby. On the left, a glass door opens to the outside, showing a paved area and greenery. A sign advertises Thai food near the stairs.
  • A hallway with tiled flooring and a white ceiling featuring a fluorescent light. On the right, there are large posters; one shows a woman sitting by a pool, and another depicts a person reading by the water. In the centre, there's an elevator with metallic doors. On the left, a poster displays a scenic view with the words "RELAX + ENJOY." Two blue plant pots with green plants are placed against the wall. A glass window and railing are visible on the far left.
  • A tiled floor leads to a central lift with metallic doors. On the left, a large poster shows a serene ocean view with the word "view" in bold white letters. Below it, a blue pot holds a leafy green plant. On the right, another poster displays a swimming pool scene with a person relaxing by the water, accompanied by the words "YOUR POOL + SPA" and "swim" in white letters. The walls are light-coloured, and the ceiling is plain.
  • A hallway with tiled flooring and a ceiling light. On the right, there is a closed lift with metallic doors. On the left, a seating area with wicker chairs and colourful cushions, accompanied by potted plants. Large windows offer a view of a balcony with railings, potted plants, and a distant hillside. In the centre, a glass door leads to a dining area with tables and chairs, and a stand with brochures is positioned nearby.
  • A restaurant entrance with blue-framed glass doors. On the right, a menu stand displays various dishes. Inside, wooden tables and chairs are arranged on a tiled floor. The interior features potted plants and a decorative water feature with statues. A "Welcome" sign is visible above the water feature. The ceiling has recessed lighting and an air conditioning unit.
  • Indoor restaurant with a central decorative area featuring a small fountain surrounded by potted plants and statues. Wooden tables and chairs are arranged on a tiled floor. To the left, large windows and doors open to a balcony with a view of greenery. On the right, a bar area is visible, and a glass door leads outside where cars are parked. The ceiling is white with recessed lighting.
  • A restaurant interior with terracotta tiled flooring and a white panelled ceiling. On the left, large blue-framed glass doors lead to an outdoor area. In the centre, a collection of potted plants surrounds a decorative statue. Wooden tables and chairs are arranged throughout the space, with large windows on the right offering views of greenery outside. Blue wall lights and air conditioning units are visible on the ceiling.
  • A spacious restaurant interior with wooden tables and chairs arranged neatly. Each table is set with plates and cutlery. Large windows on the right and in the background offer views of greenery and let in natural light. Potted plants are scattered throughout, adding a touch of nature. The floor is tiled in a warm terracotta colour, and the ceiling is white with recessed lighting. A yellow tablecloth covers a table on the left, and decorative items adorn the walls.
  • A restaurant interior with wooden tables and chairs arranged neatly. On the left, a glass door leads to another dining area. In the centre, a decorative statue and wall art are visible. The right side features large windows and a balcony with outdoor seating, offering a view of greenery. The floor is tiled in a terracotta colour, and the ceiling is white with recessed lighting.
  • Dining area with wooden tables and chairs set on a tiled floor. Large glass doors on the left and right open to a balcony with views of greenery and distant hills. A central pillar features decorative masks and a small plant at its base. The ceiling is white with recessed lighting.
  • A balcony view with a small table and two chairs in the foreground. The table has a black and white checkered pattern. To the right, a large ceramic pot with a plant is visible. In the background, a road with a roundabout is seen, along with several cars. Beyond the road, there are buildings, a marina with boats, and a body of water. A large palm tree is on the right, and hills are visible in the distance. The balcony railing is adorned with string lights.
  • A balcony with a tiled floor features black and white checkered tables and black chairs. On the left, a large column is wrapped with lights, and several potted plants are scattered around. In the background, a road curves alongside a body of water, with a palm tree and hills visible. The railing encloses the balcony, offering a view of the surrounding landscape.
  • A hotel room with a tiled floor and a ceiling fan. On the left, there's a wooden table with a white chair, a bottle, and a card. Above the table, a colourful abstract painting hangs on the wall. In the centre, a bed with a wooden slatted headboard and two pillows is positioned against the wall. A large window with curtains and a glass door leads to a balcony. On the right, a flat-screen TV is mounted on the wall above a small wooden shelf. A louvred door is partially open.
  • A hotel room with a bed on the left, featuring a wooden headboard and a glowing lamp on a small shelf. A large window with curtains offers a view outside. In the centre, a ceiling fan is visible. On the right, a wall-mounted TV is above a small wooden stand. A kitchenette with a microwave, sink, and mini-fridge is in the corner. A table in the foreground holds a bottle of wine, a "Happy Birthday" card, and a menu. The floor is tiled, and the ceiling is white.
  • A tidy room with a bed on the right, featuring a wooden headboard and a small lamp on a shelf. A window with curtains is beside the bed. On the left, there's a small wooden table with a chair, and a bottle on the table. A painting hangs above the table. The floor is tiled, and there's an open door leading to a hallway. A mirrored wardrobe is next to the door, and an air conditioning unit is mounted above it. The ceiling is plain with a light fixture.
  • A bathroom with a large corner window overlooking a balcony. The foreground features a white bathtub with a silver tap. The walls are tiled with a decorative border. Outside, a small table with two chairs is visible on the balcony. Beyond the railing, there are trees and a distant view of buildings and the sea. A large pillar supports the balcony roof.
  • A balcony with a tiled floor and a white railing overlooks a street and a marina. On the right, there's a metal table with a chair. In the background, palm trees and other greenery are visible, along with a few buildings and parked cars. The marina is seen in the distance, with boats and a view of the water. A large tree is on the left, and a roundabout is visible below.
  • On the left, there is an open lift with metallic doors and a control panel beside it. The floor is covered with brown tiles. In the middle, a beige wall displays a sign labelled "Vista Unit 3" and an evacuation diagram. On the right, a blue-framed window is set into the wall, and a white railing is visible. The ceiling is plain with a light fixture.
  • Two single beds with white sheets and brown patterned throws are positioned side by side. Each bed has a matching brown pillow. A wooden bedside table with a lit lamp and a small black device is between the beds. A colourful abstract painting with leaf motifs hangs on the wall above the left bed. The room has light-coloured walls and a tiled floor. A curtain is partially visible on the left side.
  • A room with large windows showing a scenic view of hills and palm trees. On the left, a blue sofa faces a television on a stand. The floor is tiled. In the middle, a round wooden table with chairs is set against the window. A wall clock and a light fixture are above the table. Curtains frame the windows, and a ceiling fan is visible.
  • A room with a tiled floor and a large window offering a view of a marina and distant hills. In the centre, a television sits on a small table. To the left, a wall-mounted air conditioner is above a decorative sign with tropical designs. A small side table holds a few items. On the right, a glass door leads to a balcony. The ceiling has crown moulding, and a curtain partially covers the window.
  • A bathroom on the left with a large mirror above a sink, a toilet, and a small waste bin on a tiled floor. The wall has a decorative tile border. On the right, a dining area with a table and chairs is visible through a partially open door. A large window shows a view of greenery outside. A clock is mounted on the wall above the table. The floor is tiled, and the ceiling has crown moulding.
  • A bathroom with a white tiled floor and walls. On the left, there's a bathtub with a showerhead and a white curtain. The bathtub has a grab bar and toiletries on a shelf. In the centre, a white vanity with a mirror above it holds soap dispensers and a folded towel. On the right, there's a toilet with a roll of toilet paper nearby. Above the toilet, a small colourful painting is mounted on the wall. A metal hook is visible on the right side.
  • A balcony with a tiled floor and a metal table with two chairs on the left. The railing runs along the edge, overlooking a road and lush greenery with palm trees. In the distance, a body of water is visible, bordered by a green hill. A light fixture is mounted on the wall to the left.
  • On the left, there is an open lift with metallic doors and a control panel beside it. The floor is covered with brown tiles. In the middle, a beige wall displays a sign and an evacuation diagram. On the right, a blue-framed window is set into the wall, and a white railing is visible. The ceiling is plain with a light fixture.
  • A small living area with a tiled floor. On the left, there's a kitchen with a microwave, fridge, and cabinets. In the centre, a round dining table with four chairs is placed under a wall with two sconces and a decorative mirror. A clock is also visible on the wall. On the right, a flat-screen TV is mounted above a small stand with a decorative item. A sliding glass door with curtains leads to a balcony. The ceiling has a fan and recessed lighting.
  • A room with a kitchen area on the left, featuring a sink, dishwasher, and oven. Above the counter are a clock and a decorative mirror. The right side has a seating area with a blue sofa facing a wall-mounted TV. Large windows with curtains offer a view of a landscape with water and hills. The floor is tiled, and the ceiling has a fan and light fixtures. An air conditioning unit is mounted on the wall.
  • A small apartment interior with a tiled floor. On the left, there's a partially open door leading to a bedroom with a bed and a framed picture on the wall. In the centre, another door opens to a bathroom with a sink and mirror. On the right, a compact kitchen area features a fridge, oven, and sink. Above the kitchen counter, a wall clock and a decorative round mirror are mounted. The ceiling has recessed lighting and wall sconces.
  • A room with a large window and sliding glass door on the left, offering a view of a balcony with outdoor furniture and a scenic landscape of hills and water. A round decorative mirror is on the left wall. In the centre, a TV is mounted near the window, and a small table with a decorative item is below it. On the right, a grey sofa sits beneath an air conditioning unit. The ceiling has a fan, and the room is lit by wall-mounted lights. A countertop is in the foreground.
  • Two single beds with white sheets and dark patterned throws are positioned side by side. Each bed has a matching dark pillow. A small wooden nightstand with a lamp is between the beds. Above the beds, a window with green curtains is centred on the wall. Three framed pictures hang on the walls, depicting starfish and shells. The floor is tiled, and a wall-mounted light fixture is above the window.
  • A bathroom with a white bathtub on the right, featuring a showerhead and a white curtain. Above the tub are mounted bottles of toiletries. The wall is tiled with a decorative border. On the left, there's a white toilet and a sink with a mirror above it. The sink has a cabinet below and toiletries on the counter. A towel hangs on a rail beside the tub. The floor is tiled in a mix of grey and beige. A small sign on the wall reads "BEACH KEYS."
  • A balcony with a square metal table and four chairs overlooks a scenic view. In the foreground, the balcony railing frames the scene. Below, a road with cars curves around a roundabout. In the background, a marina with boats is visible to the left, and a large hill with greenery rises to the right, bordered by a body of water. Palm trees are scattered throughout the landscape. The ceiling of the balcony is visible, supported by a central pillar.
  • A corridor with a tiled floor and a beige ceiling. On the left, there is an open lift with metallic doors and a control panel beside it. The right side features a wall with a blue-framed window and a door. A sign with "Vista" and "Unit 3" is mounted on the wall, along with an evacuation diagram. The corridor extends to a railing on the far right.
  • A lift with closed metallic doors is on the left, with a blue "B" sign above and a panel with floor information and a fire warning below. On the right, a white door is slightly open, leading to a dimly lit area with a visible car. A large poster on the wall advertises "Best of the Whitsundays" cruises, featuring images of a sailboat and Hill Inlet. The floor is tiled in a light brown pattern, and the ceiling is plain white.
  • A parking garage with a concrete floor and ceiling. On the left, two black SUVs are parked side by side. In the middle, a concrete pillar separates the parking spaces from an open area. On the right, a green wall with a door leading outside, where greenery is visible. Above, pipes and lighting fixtures are attached to the ceiling. A fire extinguisher is mounted on the right wall near the door.
  • A parking area with a gated entrance on the left, featuring a white metal fence and a warning sign. Behind the gate, a swimming pool is visible. On the right, a covered parking garage with a clearance sign above the entrance. Several cars are parked inside. The ground is concrete with a yellow arrow and "ENTRY" painted on it. In the background, trees and a building are visible.
  • Outdoor area with a covered patio on the left featuring white plastic tables and chairs on a brick floor. A barbecue grill and a green bin are nearby. To the right, a fenced swimming pool with a few sun loungers is visible. The background includes palm trees and a building with a carport. The area is shaded by triangular fabric canopies.
  • A swimming pool with a curved design is surrounded by a brick-tiled deck. On the right, several white sun loungers are arranged along the poolside. A large triangular shade sail is suspended above, providing partial cover. In the background, a grey fence with signs and a few white plastic chairs are visible. Beyond the fence, there are trees and a view of distant hills. A building with balconies is partially visible on the left.
  • A swimming pool with clear blue water is surrounded by a brick-tiled deck. On the left, several white sun loungers are positioned under a large black shade. In the background, a multi-storey building with balconies and glass windows is visible. To the right, a white metal fence encloses the pool area, with more loungers and a small table. Lush greenery and palm trees are visible beyond the fence.
  • Curved swimming pool with clear blue water, surrounded by a paved deck. On the left, several white sun loungers are positioned near a low wall. On the right, a white metal fence encloses the area, with a few white plastic chairs and a large potted plant nearby. In the background, palm trees and buildings are visible, with a black shade cloth partially covering the pool area. The pool depth is marked as 1.8m.
  • Reception area with a curved counter displaying brochures and advertisements for day cruises. The counter is decorated with vibrant images of boats and water activities. Behind the counter, a wall-mounted TV and various posters are visible. To the left, a small fridge with drinks and a clock on the wall. The floor is tiled, and the ceiling has recessed lighting. A doorway leads to another room, and there are some towels stacked near the entrance.
  • A cosy café interior with a tiled floor and a white panelled ceiling. In the foreground, wooden tables and chairs are set with placemats. The counter in the centre has a variety of items on display, with a person standing behind it. Shelves on the right hold various packaged goods. The left side features large windows with a view of greenery outside. The walls are adorned with decorative masks and framed pictures.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Ask all visitors if there are any specific needs to be met
• Website meets WCAG 2.0 accessibility standards (https://www.w3.org/WAI/standards-guidelines/wcag/)
• Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).

COMMUNICATION

• Use Plain English / easy read signage and information (includes menus and emergency information)
• A quiet space is available at the venue/ facility

VISION

• Provide digital communication materials (hard copy information is also available on line)
• Use easy read fonts in our signage and communication materials (Helvetica and Arial)
• Have an appropriate area for toileting an assistance dog

HEARING

• Have TVs with captioning option

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth
• Use non-slip tiles in the bathroom or slip resistant matting
• Have grab rails in the bathroom
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - HIGH SUPPORT NEEDS

• Have twin beds available on request
• Have rooms which are interconnecting