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at Waterfront Whitsunday Retreat

Access Guide

General Access
Communication
Vision
Hearing
Physical - High support needs

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.

• Ask all visitors if there are any specific needs to be met

• Website meets WCAG 2.0 accessibility standards (https://www.w3.org/WAI/standards-guidelines/wcag/)

• Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)

• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)

COMMUNICATION

• Use Plain English / easy read signage and information (includes menus and emergency information)

• A quiet space is available at the venue/ facility

VISION

• Provide digital communication materials (hard copy information is also available on line)

• Use easy read fonts in our signage and communication materials (Helvetica and Arial)

• Have an appropriate area for toileting an assistance dog

HEARING

• Have TVs with captioning option

PHYSICAL - HIGH SUPPORT NEEDS

• Have twin beds available on request

• Have rooms which are interconnecting

Cérge | at Waterfront Whitsunday Retreat Accessibility Access...