Ashford Swimming Pool

Access Guide

General Access
Communication
Vision
Physical - Mobility
Physical - Wheelchair
Allergies and Intolerances

A rectangular swimming pool with clear blue water is in the centre, featuring lane dividers. A large blue shade structure covers part of the pool. Surrounding the pool are concrete walkways and grassy areas. On the left, there are blue benches and a small building. On the right, a cylindrical metal tank and another building are visible. Trees and open space are in the background.

A quiet street with a wide, empty road on the left. On the right, a brick building with the words "ASHFORD MEMORIAL POOL" is visible. A pathway leads to the entrance, surrounded by a grassy area with a few trees and shrubs. A single streetlamp stands on the left side of the road. The background features more trees and open space.

A street scene with a brick building on the left, partially obscured by a large tree. The building has a sign above the entrance and a small path leading to it. A swimming pool with a blue shade structure is visible behind the building. On the right, a paved road runs alongside a grassy area with more trees and a parked white vehicle. The foreground features a kerb and a grassy verge.

A memorial with a stone monument and a flagpole in the centre, surrounded by plaques. The base of the monument has the words "LEST WE FORGET" inscribed. The background features a brick building with the words "ASHFORD MEMORIAL POOL" on it. To the left, there is a tree and some grass, while to the right, there is a fenced area with more grass. The ground is paved with red and grey bricks.

A paved footpath runs through the centre, flanked by grass on both sides. On the right, a brick building with the words "ASHFORD MEMORIAL POOL" is visible. A concrete path leads to its entrance. On the left, a tree provides shade over a parked white car on the street. In the background, more trees and a small building are visible across the road. The sky is clear and blue.

A brick wall with a rectangular entryway in the centre. Above the entry, a sign reads "ENTRY". On the right side of the entry, there are two signs: one prohibiting smoking or vaping, and another with parental supervision guidelines. On the left, a smaller sign is visible. The ground is a mix of concrete and grass, with some greenery on the left. Through the entryway, a glimpse of an outdoor area with trees and a pathway is visible.

A kiosk with a metal grid barrier in front. On the left, a brick wall with signs and a hand sanitiser dispenser on a counter. In the middle, a window displaying snacks and a computer monitor. On the right, a refrigerator with drinks and ice cream advertisements, including Peters and Drumstick. A large banner above reads "SUPERVISE CHILDREN AT ALL TIMES" with logos for Royal Life Saving Australia and Keep Watch. The floor is tiled with a yellow-brown pattern.

On the left, an open area with a paved surface and a covered seating area. Trees and a grassy area are visible in the background. On the right, a kiosk with a metal grid, displaying snacks and a freezer with ice cream branding. A sign above advises supervising children. The floor is tiled, and the ceiling is not visible.

A brick building with a flat roof and an "EXIT" sign above a central doorway. On either side of the door are benches and various safety equipment, including a yellow stretcher and first aid signs. To the right, a door marked "MALE" is visible. The foreground features a paved area with grass on either side. A metal structure is on the right edge. Trees are visible in the background.

A swimming pool area with a blue shade structure on the left, covering part of the pool. In the centre, there's a covered seating area with benches underneath a metal roof. The pool is surrounded by a yellow border, and there are trees and benches in the background. On the right, a brick building with an "EXIT" sign above a doorway. The ground is paved with light-coloured concrete.

A changing room with white brick walls and a corrugated metal ceiling. On the left, there are several closed cubicles with white doors. On the right, a long white bench is attached to the wall, with hooks above it. The floor is covered with brown tiles. A small window is visible on the left wall.

An outdoor shower area with white brick walls and a yellow brick floor. On the left, there are two shower heads with exposed piping. In the centre, there are open cubicles with partitions. On the right, a sink is mounted on the wall with a mirror above it, and a bench is positioned against the wall. The ceiling is made of corrugated metal with a fluorescent light fixture.

A swimming pool with a bright yellow border is in the foreground, surrounded by a concrete deck with "No Diving" signs. Two blue shade structures cover seating areas on either side of the pool. In the background, a brick building with doors and windows is visible, along with grassy areas and trees. A sign with pool rules is on the right side near the pool. The sky is clear and blue.

A park scene with a covered picnic area in the centre, featuring several tables and benches on a concrete slab. To the right, a blue bench sits on a paved area next to a yellow and blue play structure. A large rock is visible on the grass nearby. Trees with dense foliage are scattered throughout the background, and a fence runs along the perimeter. The grass is well-maintained, and the sky is clear.

A swimming pool area with a blue shade structure on the left, covering benches and a pool with yellow edges. The ground is a mix of concrete and grass. On the right, a brick building with an "EXIT" sign above a doorway. Benches and safety equipment are against the building's wall. In the background, trees and more shaded areas are visible. The sky is clear and blue.

A recreational area with a covered picnic table on the left, featuring metal benches and a roof. In the centre, there are two swimming pools with blue shade sails above them. The pools are surrounded by a sandy area and green grass. On the right, a brick building with outdoor seating is visible. Trees and a fence line the background, and the sky is clear.

A small rectangular swimming pool with bright yellow edges is in the centre, covered by a blue shade sail supported by white poles. The pool is surrounded by a light-coloured concrete surface with some visible cracks. On the left, there is a blue bench and a large rock. In the background, there are several trees and a fenced area. A sign with safety instructions is placed near the pool.

A swimming pool with bright blue water is covered by a large blue shade sail. The pool has yellow edges and metal handrails. Signs around the pool indicate "Recreation & Leisure Swimming." On the right, there are several blue benches on a paved area. In the background, there are trees, a small building, and a grassy area. The foreground features a mix of concrete and brick paving.

A rectangular swimming pool with bright blue water is in the centre, surrounded by a yellow border. On the left, a blue shade structure covers part of the pool area. There are metal ladders for entry into the pool. In the background, a small building with a grey roof and a large cylindrical tank are visible. Trees and grassy areas surround the pool, and the ground is a mix of concrete and grass.

A rectangular outdoor swimming pool with bright blue water and yellow edges. Lanes are marked with red and yellow ropes. A blue shade structure covers part of the pool. Metal ladders are positioned at the pool's edge. Surrounding the pool is a concrete deck with some grass areas visible. Benches and a few trees are in the background, along with a fence and some buildings. A tall light pole is also visible.

An outdoor swimming pool with clear blue water, divided into lanes by floating ropes. A large blue shade cloth covers part of the pool. Several blue benches are positioned around the pool's perimeter. In the background, there is a grassy area with trees and a brick building with an "EXIT" sign. The sky is clear and bright.

A swimming pool with clear blue water is in the centre, surrounded by a yellow border. A large blue shade structure covers part of the pool. Signs around the pool indicate "Lap Swimming Only." On the left, there are benches and trees in the background. On the right, a brick building with windows and a grassy area is visible. The ground is a mix of concrete and brick paving.

A brick building with the words "Ashford Memorial Pool" is in the centre background. In front, a stone monument with "Lest We Forget" is surrounded by a paved area. To the left and right, there are trees and grass. A swimming pool with people is visible on the right, enclosed by a fence. The foreground shows a paved road and a grassy verge.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.

• Accept the Companion Card

• Trained staff in disability awareness

• Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)

• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)

• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service

• Use Plain English / easy read signage and information (includes menus and emergency information)

• A quiet space is available at the venue/ facility

• Provide clear, concise internal and external directional signage throughout your facility.

VISION

• Provide digital communication materials (hard copy information is also available on line)

• Use easy read fonts in our signage and communication materials (Helvetica and Arial)

• Have an appropriate area for toileting an assistance dog

• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)

• Have tactile tiles prior to steps, ramps, jetties, piers and other hazards.

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth

• Use non-slip tiles in the bathroom or slip resistant matting

• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways

• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas

• Have step free access to into our business premise

• Have an accessible public toilet which is unlocked

• Have wheelchair accessible picnic tables

• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed

• Provide a low height counter suitable for a person using a wheelchair or a person of small stature

• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid

• Have multiple accessible car parking spaces

ALLERGIES AND INTOLERANCES

• Trained staff to respond to allergic reactions

• Adhere to The Food Authority requirements for allergy management in food preparation

• Have equipment to respond to anaphylactic shock such as epipens and defibrillator

• Provide toiletries which are chemical and fragrance free (if requested)