Aquarena

Going into Aquarena, I was a little nervous how it would be perceived me going in to look at the facilities as a support worker trying to see if it was suitable for clients to potentially use.

I notified of my intent to come roughly 30 minutes out and received acknowledgement from Aquarena, notified them of my arrival and while waiting while the person who was being served was done, the manager came out to ensure the staff knew to prioritise what was needed by the person who’d sent through from the app. ?

The manager walked me around the venue himself showing all of what they have to offer, including some of the best disabled change rooms I’ve seen. On noting their pool chairs wouldn’t be suitable for the client I had in mind, the manager was open to potentially purchasing a suitable pool chair in their future budget that he’s working on, and happy to put practices in place at their cafe and anywhere else necessary to account for if the client was to come in by them-self in their wheelchair or want to complete a transaction them-self where the counters are too high. 

Overall, a fantastic experience and a venue I will highly recommend to those looking for a hydrotherapy venue. 

This app would be great for a range of people with all sorts of disabilities, especially invisible disabilities and parents.

By Frankie – Support Worker