• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Trained staff in disability awareness
• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
• Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
• Advise tour guides of the access needs of guests at the time of booking
• Provide assistance with booking arrangements
• Have measurements of key access points and features such as doorway widths via Cérge Virtual Tour
• Service teams willing to support access onto vehicle to "find a way"
• 6 accessible car spaces are located in the adjacent public car park
