Aquaduck Sunshine Coast


Logo

Access Guide

  • General Access
  • Communication
  • Vision

GENERAL ACCESS

 Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
 Trained staff in disability awareness
 Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
 Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
 Advise tour guides of the access needs of guests at the time of booking
 Provide assistance with booking arrangements
 Have measurements of key access points and features such as doorway widths via Cérge Virtual Tour
 Service teams willing to support access onto vehicle to "find a way"
 6 accessible car spaces are located in the adjacent public car park

COMMUNICATION

 Use Cérge as our digital concierge to support personalised customer service
 Use Plain English / easy read signage and information (includes menus and emergency information)

VISION

 Provide information in large print
 Provide information in audio format (includes an audio described map of your venue, audio descs of performances and/ or displays)
 Use easy read fonts in our signage and communication materials (Helvetica and Arial)