All Access Day at Dicky Beach


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Access Guide

  • General Access
  • Communication
  • Vision
  • Physical - Wheelchair

GENERAL ACCESS

 Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
 Employ people with disability
 Trained staff in disability awareness
 Ask all visitors if there are any specific needs to be met
 Have a place to store mobility and/or medical equipment (ask customer service teams onsite for support)
 Have measurements of key access points and features such as doorway widths, with Cérge Virtual Tour
 Provide a detailed map (‘Mobility Map’), which includes accessible features from Virtual Tour

COMMUNICATION

 Use Cérge as our digital concierge to support personalised customer service
 A quiet space is available at the venue/ facility
 Trained staff in communicating with people with learning or behavioural challenges
 Use communication boards to support communication

VISION

 Have an appropriate area for toileting an assistance dog
 Use easy read fonts in our signage and communication materials

PHYSICAL - WHEELCHAIR

 Have step free outdoor pathways
 Provide beach matting and beach wheelchairs for people to access the water
 Provide portable hoist
 Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed