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All Access Day at Dicky Beach

Access Guide

General Access
Communication
Vision
Physical - Wheelchair

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.

• Employ people with disability

• Trained staff in disability awareness

• Ask all visitors if there are any specific needs to be met

• Have a place to store mobility and/or medical equipment (ask customer service teams onsite for support)

• Have measurements of key access points and features such as doorway widths, with Cérge Virtual Tour

• Provide a detailed map (‘Mobility Map’), which includes accessible features from Virtual Tour

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service

• A quiet space is available at the venue/ facility

• Trained staff in communicating with people with learning or behavioural challenges

• Use communication boards to support communication

VISION

• Have an appropriate area for toileting an assistance dog

• Use easy read fonts in our signage and communication materials

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways

• Provide beach matting and beach wheelchairs for people to access the water

• Provide portable hoist

• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed

Cérge | All Access Day at Dicky Beach Accessibility Access Guide