GENERAL ACCESS
• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Employ people with disability
• Trained staff in disability awareness
• Ask all visitors if there are any specific needs to be met
• Have a place to store mobility and/or medical equipment (ask customer service teams onsite for support)
• Have measurements of key access points and features such as doorway widths, with Cérge Virtual Tour
• Provide a detailed map (‘Mobility Map’), which includes accessible features from Virtual Tour
COMMUNICATION
• Use Cérge as our digital concierge to support personalised customer service
• A quiet space is available at the venue/ facility
• Trained staff in communicating with people with learning or behavioural challenges
• Use communication boards to support communication
VISION
• Have an appropriate area for toileting an assistance dog
• Use easy read fonts in our signage and communication materials
PHYSICAL - WHEELCHAIR
• Have step free outdoor pathways
• Provide beach matting and beach wheelchairs for people to access the water
• Provide portable hoist
• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed
