Albany Creek Leisure Centre


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Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - Mobility
  • Physical - Wheelchair
  • Physical - High support needs
  • Allergies and Intolerances

GENERAL ACCESS

 Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
 Accept the Companion Card
 Employ people with disability
 Trained staff in disability awareness
 Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)

COMMUNICATION

 Use Cérge as our digital concierge to support personalised customer service
 Use Plain English / easy read signage and information (includes menus and emergency information)
 Trained staff in communicating with people with learning or behavioural challenges
 Provide clear, concise internal and external directional signage throughout your facility.

VISION

 Provide digital communication materials (hard copy information is also available on line)
 Use easy read fonts in our signage and communication materials (Helvetica and Arial)
 Have an appropriate area for toileting an assistance dog
 Have effective lighting throughout facility.
 Have tactile tiles prior to steps, ramps, jetties, piers and other hazards.

HEARING

 Staff are trained in communicating with people who are deaf or have hearing loss

PHYSICAL - MOBILITY

 Use floors/coverings which are slip resistant, firm and smooth
 Use non-slip tiles in the bathroom or slip resistant matting
 Have grab rails in the bathroom
 Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

 Have step free outdoor pathways
 Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas
 Have step free access to into our business premise
 Have step free access to the conference or function room
 Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)
 Have an accessible public toilet which is unlocked
 Provide portable hoist
 Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed
 Have a wheelchair accessible toilet
 Have a wheelchair accessible shower and change room
 Provide wheelchair access to pool
 Provide wheelchair access to gym
 Have a pool ramp/hoist enabling entry into pool
 Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid

PHYSICAL - HIGH SUPPORT NEEDS

 Have a Changing Places or Lift & Change toilet with a hoist and adult change table
 Provide room for hoist under the bed (minimum 100mm required to store a hoist)
 Have a bathroom which is fully accessible.
 Have a bathroom which is fully accessible and equipped with ceiling/floor hoist and adult change table.

ALLERGIES AND INTOLERANCES

 Modify our cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)
 Trained staff to respond to allergic reactions
 Adhere to The Food Authority requirements for allergy management in food preparation
 Have equipment to respond to anaphylactic shock such as epipens and defibrillator